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Anonymous
HMS/Cinch will do everything possible to not perform the repair/replacement. They will delay the service call, arrange for a second opinion and try everything possible so that you run out of patience and get the repair/replacement done on your own.
1 year, 18 weeks and 1 day
No body should buy warranty from them. This is a scam.Anonymous
Q
1 year, 15 weeks and 4 days
I AGREE!!!
Currently dealing with an issue with them and have spoken to three (3) of the most incompetent CSRs that you could ever meet. They appear to be reading from a script on how to address issues and the service companies that they use is a joke. I have been with them for many years and did not have these issues - that is, until they were acquired by Cinch Home Services. We are now in the process of finding another home warranty because this is the worst experience I've ever had with any service provider.
As an aside...I am now in the process of trying to contact their leadership because they must be far removed from how this will impact their client base.