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Anonymous
Azmi Abdallah
1 year, 12 weeks and 2 days
This is about the 4th week trying to get my claim resolved, claim #90099975. I had a tech come out on 7/1/2020 and misdiagnosed our issue with the AC. Which then you denied our claim. I had to get another company to come fix the issue. Long story short I was assigned a case manager Candi McLetchie (horrible customer service). Provided her on numerous times with the paperwork and proof of diagnosis and she still yet hasn't responded to any of my emails until I called and they escalated my case and she called back stating she hasn't received anything. The thing that is unfair is I have warranty, I followed your protocol, paid out of my pocket $550, provided proof and pretty much got ignored. Please look into this it's been over a month and please don't have Candi call me back and assign my case to someone else please.
How frustrating!Anonymous
Azmi
1 year, 12 weeks and 2 days
I'm sick and tired of the games this company is playing ! I would still be without ac from beginning July until now if I didn't get someone else to fix it.