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Anonymous
Margie
1 year, 7 weeks and 2 days
CHOICE HOME WARRANTY IS A RIP OFF. It seems like every time i have filed a claim they try to find a way to deny the claim.. It seems like they are notorious for denying air conditioning claims. I have had two claims and both were denied.
I filed a claim over a month ago they denied it and I asked for a review, they assigned a case manager that is positively useless, she does not respond to my calls or emails. in a timely manner if at all.. If you feel they are jerking you around you can do exactly what I am going to do join in on the class action suit that has been filed against them for this very thingAnonymous
Agraz
1 year, 4 weeks and 2 days
Terrible Customer Service, they keep you waiting for a long time and when finally come to the phone they said they will have Rohan Wallace call you back! Never happened. I made the horrible mistake to signed up for three years and paid them with my MC over a year ago! I live on fix income!Anonymous
Mela
1 year, 4 weeks and 5 days
The same thing happened to me. So I totally agree with you.. this is not the best or a good home warranty to go with. And I had the rudest very unprofessional case manager there is.Anonymous
Brenda
1 year, 4 weeks and 6 days
How can I join the class action suit??Anonymous
Azmi
1 year, 3 weeks and 6 days
I need to join that class action law suit asap!Anonymous
Renee
1 year, 4 weeks and 6 days
I had a whole response written but it disappeared on me, but I agree this company is a big ripoff so please send me the info to join the class action law suit bc something needs to be done with this complaint ripping people off.Anonymous
Shanda
1 year, 4 weeks and 2 days
I would also like to join the class action suit. I'm sick of them sending out these sorry, inexperienced people.Anonymous
Ben
1 year, 5 weeks and 11 hours
I'm going through the same scenario as you. My AC unit went out on me. The technician they sent here told me that the compressor was shot. I asked what happened, he told me the fan motor seized causing the compressor to overheat and fail. I was initially denied and also assigned a case manager, Afzar Ali. I was suppose to hear from him 24hrs after I filed the appeal, but that didn't happen. I had to call and speak with him. He said he reviewed my claim and the technician's otes and said my compressor suffered a premature catastrophic failure due to abnormal use or malady. That was not the case and I tried to explain this to him. I told him the fan motor seized, causing the fan to stop spinning which causes the compressor to overheat and eventually fail.He told me that'snot what the technician sent them. I said I have a copy of the technician's diagnosis and would happily forward it to him, which I did. After several weeks of calling and emailing him he finally called me back and told me that after reviewing the claim they were go to move forward with the repair. He said he was going to reach out to the technician and get everything inline and that I should expect a call back from him in a day or two. Well two days later he, Afzar, did call me. However it wasn't what I was expecting to hear. He returned to his intial stance saying that we would have to come up with $2600 to replace the compressor, one which he found a "great deal" on. Needless to say I was livid. I went back explaining to him for the 100th time that the fan mototr failed, which caused the fan to stop spinning and ultimately causing the compressor to overheat and fail. He return to saing the compressor suffered a catastrophic failure before its normal life expectancy, I got pissed and hung up. I'm now in the process of filing complaints with the BBB, TN Attorney General's office and everywhere else I can. I'm a 79 year old 30 year Navy veteran with heart conditions and COPD, living with my with who has dementia and COPD. being without air conditioning in the heat and humidity has exacerbated our medical conditions. This is no way to run a business. No professional business etherics, no regard for their cutomers and a very fraudulent company with fraudulent business practices. Please let me know if you do hirie or find a attorney to take this horrible, fradulent company on. I'm onboard.Anonymous
Seems like they just like to steal people's money on a monthly basis and make us suffer when we have a claim. Such a rip off of a company!!!!!
1 year, 3 weeks and 6 daysAnonymous
1
1 year, 4 weeks and 3 days
Do you have a number to speak with management regarding issue. I need the number. The customer service number just hangs up when I complainAnonymous
annmarie dambrosio
1 year, 5 weeks and 1 day
worst company ever. they put ypu on the longest hold, but if you tell them you are looking for a new account, you get right through!!Anonymous
Clement
1 year, 5 weeks and 2 days
They are a TOTAL RIP OFF. Same problem for me with AC. No return calls and no email replies.Anonymous
Mark
1 year, 7 weeks and 2 days
This exact thig is happen to me right now with my AC. Worst customer service ever I am going to contact a layerAnonymous
Lindsey
1 year, 6 weeks and 3 days
SAME WITH ME!! I'm not letting this go!