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Anonymous
KATHY WEBER
6 years, 3 weeks and 1 day
I am very disappointed with you service in regard to repair.I have been with adt for over 20 yrs and my systems hasn't been working right for about a year.I called a number of times and was told to see if it was plugged in..I don't even know where to look.I finally got an appointment for between 8 -12. The repair guy never showed up. I finally got a call from the office saying that he had a big job and would be late (don't know how long)I had to pick up my great grandkids from school so I asked if they could come first thing in the morning and got an appointment for 8-9, I called at 830 to make sure he was still coming and was told I was on the list(no show) I called and talked to a supervisor who said there was a scheduling problem well I had to leave and was very very mad about this and when I got home there was a note saying sorry we missed you 1015 -1040. First of all if the tech know he was going to be late why didn't he call me(FIRST DAY) and let m know earlier and why didn't they keep my appointment for 8-9 oclock. I guess you don't care about your customers just to get paid MY PHONE # IS (PHONE) AND MY SYSTTEM IS STILL DOWN KATHY WEBERAnonymous
The indianapilis office is a mess.filed bbb complaint re tax exempt in july.Sent copies to Florida And colorada. STILL NO ANSWER.keep telling me to call fax numbet,They have no record of my account but they charge my visa bill everu month What a mess. Still fightING with them,going to the indianapolis news next.Tim Long
3 years, 46 weeks and 3 days