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Anonymous
GERRY
1 year, 23 weeks and 3 days
On 4/8 my bank statement showed that US Bank had debited the same check against my acct. twice. Once for the correct amount & once for the wrong amount . The picture for both debits was the same check! I called them on Monday 4/13 and they saw the mistake & said I would be credited back the wrong amt. in a couple of days because these type of mistakes usually self correct but to be sure, she would put in a request. Friday came & still no adjustment. I called again and the guy I spoke to said he sees the mistake and a request everyday that week for a correction. He told me it would be solved by Tuesday 4/21 Of course there was no correction by Tuesday so I called again & again was told that it usually self corrects and she would put in a new request and to check again on Friday. Well yesterday there was no adjustment so I went to my branch and even though the lobby is closed, I spoke to someone through the drive through who gave me his card, emailed me later in the day that he was working on it and would let me know after the weekend. HOW LONG DOES A BANK TAKE TO FIX THEIR SCREW UP?? WHAT IF THAT MONEY WAS MY RENT OR CAR PAYMENT? I'm about to quit this bank even though I am a long time customer with a lot of money on deposit might be time to go.Anonymous
Gerry
1 year, 22 weeks and 5 days
5 days ago for other post &still no money returned to me! A senior banker told me yesterday that she would call me today but of course she didnt call & money is not back into my acct as promised. At least my local banker called me back monday and put in the form for the correction which should have taken two days. But today is thursday and no correction.