Cheating Customers is the Norm
About six months ago at Walmart Porter Ranch, I was refused a return based on a reason not in keeping with that store's corporate policy. They ensure that customers have 90 days to return items and that they can be returned at any Walmart (with receipt, packaging intact, etc.), but often items will drop out of their system (what computer genius designed THAT software?) before the 90 days is up. (This includes both clearance and regularly priced items that they decided not to sell anymore.) Another mitigating factor causing problems is that all Walmarts do not share the same product database. As a result, many items I purchase at one Walmart may not show up in the computer of another Walmart within the same general area...so the return will be refused. (In the past, if they called a supervisor, the item could be "added" to their system on the spot, facilitating the return. However, they now claim that has changed and they are no longer permitted to do so.) In any case, I had just experienced the refusal of a return for one of these reasons, so afterward I called and asked to speak a store manager; Lorena was put on the line. Over the phone, she agreed to approve the return "just this one time, as a favor." I informed her that NO, she would not do it just that one time, but she would do it again in the future as many times as necessary since it was the store's fault, not mine, that it happened in the first place. Apparently, Lorena did not like being put in her place, because when I got to the store, she was not working and the other manager on duty was told by her only to approve HALF the return that Lorena told me she'd approve over the phone. In other words, she was a coward and this was her way of getting revenge. I then called the corporate office and complained about what Lorena had done. They said it would be investigated and someone would reach out to me, which they did, leaving a voicemail because I wasn't in. The message said they would try me again, but they never did, and both matters still haven't been resolved. Lorena is no doubt still employed, never had her actions reviewed, and lives on to deceive, abuse, and cheat other customers. I have been given a similar runaround on many other occasions, and I estimate it has cost me many thousands of dollars over the years.
EXTRA.....BOYCOTT,BOYCOTT Wal-mart for refusing service to customers that do not give them their personal information. A CRIMINAL violation of our Constitution. Our RIGHT to privacy. Why should customers PROVE to Wal-mart who they are when getting money orders and paying cash? Is Wal-mart a Communist front? YES IT IS! PS. Michael Duke President and CEO is a Tranny lox-licker. ***Sing it M. Dukey,PUKEY =+=+=+=+ "Tis the YEAR to ROB the Goy, Fa la la la la, la la la la la la Fa la la la la, fa la la la