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Anonymous
Amy E.
2 years, 34 weeks and 1 day
VERY BAD EXPERIENCE. We were mislead about the time to install and how product would piece together. We asked all the right questions and we were just plain mislead and/or not listened to. Original install was terrible - tub/shower was pieced together poorly and not as was described to us at time of sale. It was poor workmanship.
It was seamed part way up from the floor when it was supposed to be a seamless floor-to-ceiling piece in front of the unit. It was seamed poorly -like they slapped a trim piece over the seam but it had gaps and was ugly. The piece below the trim didn't match the piece above - that isn't floor-to-ceiling then! They installed a dented shower curtain rod. They did come back out and fix where it was pieced together and did a much better job of making it look halfway presentable where it was seamed but the finished product is still not worth the money that we spent. Wished we would have read more reviews before proceeding. They are not honest. They have NO CORPORATE contact to go to. It has taken us 4 weeks to get them to respond to our issues. We kept being told that a supervisor needed to authorize a discount or anything. We wouldn't be called back. Seriously considered taking them to court. That disappointed. READ THE CONTRACT. MARK IT UP BEFORE SIGNING. Note every questions/clarification and have them initial it. Or, hire a plumber and purchase the product replacement yourself. We could have done much better quality of work and received a better product for the amount of money we spent.Anonymous
Pam
2 years, 19 weeks and 6 days
I had the same experience. I was told it was one piece and wouldn't have to worry about caulking again. This is not the case- very misleading. My bathroom still is not done. The customer service is horrible- here I sit with my bathroom not finished and 2 weeks later still waiting.