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Anonymous
Karen R
2 years, 2 weeks and 5 days
Regarding BathFitters: We can't get service at our home in Charlotte to replace some work that was installed incorrectly. We've called repeatedly for 2 weeks and are promised over and over that it will be taken care of the next day, but then we don't hear anything and need to place another call, with the same results. We are very disappointed after spending so much money and we don't seem to have any recourse. Bathfitters has been paid and it appears that's where their "lifetime warranty" ends. Very disappointed and very costly for us. We will review on other sites such as Yelp and NextDoor to alert others to never do business with this company.Anonymous
Karen R
2 years, 2 weeks and 11 hours
UPDATE TO BATHFITTERS: Samuel from BathFitters came this morning and fixed the problem we had with the installation around the mirror and installed the towel bar we were supposed to have. When he saw the problem, he immediately had the solution and fixed it beautifully and had everything done and cleaned up within 2 hours. The manager of the Charlotte office called within 15 minutes to make sure the work was done to our satisfaction and apologized for the miscommunication. We are now satisfied with our installation and sorry it had to come to this.