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Anonymous
Ridiculous return/exchange policy
1 year, 6 weeks and 6 days
I will never be shopping at this company ever again. For some reason, it is an impossible tasks to do a simple return/exchange. I ordered several items last month, and needed a smaller size for the majority of it. I returned the items as directed, and waiting until the package got to the Aero company. I called a few days later also as directed to start the exchange. I spent over 2 hours on the phone, with a representative (the volume is always super low and hard to hear with any of their representatives) as she tried to find my return which she kept saying she could not find. and it took forever to request the items I wanted to exchange. I will never shop here again and I will be sharing my experience with other shoppers, I can not believe this whole thing took this long and it was super complicated for no reason!Anonymous
Toni
1 year, 6 weeks and 6 days
I had the same experience and the manager was rude!