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Anonymous
I want to thank Verizon for their crappy customer service reps. Early in February this year, I started experiencing issues where my Fio tv was going down every day for more than a week. It would shut down and start reloading tv programming. I had been with them for more than 12 years. I was told that the entire viewing area was being effected (found out later it was my outdated equipment). I could barlely understand the "customer service rep" I was speaking to. Anyway I after the call I received an email indicating my monthly service had gone up from $200 month to $250? They had removed all of my discounts I had been receiving. I then contacted them and terminated your fios service. Best thing I ever did! I went a got a Roku box, and now I have more tv then I'll ever be able to see in my lifetime!!! And all for less than $130 a month So THANK YOU for hiring non English speaking representatives to handle your customers issues.
1 year, 26 weeks and 1 dayAnonymous
CEO needs to be fired
1 year, 1 week and 6 daysAnonymous
Oopsies.
1 year, 20 weeks and 1 dayAnonymous
TJ Customer since it was GTE MobileNet
1 year, 6 weeks and 5 days
Apparently they do not care any more. Used to be an excellent Network, but with unresponsive Customer service you are only as good as the Customer Experience. Total runaround on the IVR, No response from the Chat, in what country I have no idea. Tried to make an emergency long distance call to a family member tonight. I am more than a half an hour in, and no human response. Dropped calls, IVR run-around, everything to make a Customer frustrated. Tried to call Mr. McAdam. IVR Run Around. The same Covid-19 excuse that the rest of corporate America is using. Tell me again, with FIOS, why can't Customer Service Reps work from home? They don't have FIOS in the Philippines, or wherever the cheapest labor is. I guess I will be changing to a company, that uses the same Network, but charges half the cost. I mean if the expectation is poor customer service, I won't be unhappy.