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Anonymous
Patrice Hunt
1 year, 40 weeks and 1 hour
I CANNOT SAY ONE GOOD THING ABOUT LG's customer service!!! My 2.5 year old LG side-by-side fridge broke down (apparently the compressor and power board are notorious for breaking down...wish I would have know!!) the weekend of Thanksgiving...November 29th. It has been two weeks and MANY LONG PHONE CALLS, (2 hours on a phone call was the average...making 6 phone calls in 2 weeks) and STILL no headway on even getting the letter of authorization to my repair service, when I was told 3 different times that it would be expedited!! It seems that once LG has your money from the initial purchase they could CARE LESS what happens to you because of their defunct product and even MORE defunct customer service! PLEASE, learn from my terrible experience and DO NOT buy any LG products unless you can throw your money AND YOUR TIME away! I would be embarrassed if I were associated with LG in any way!! I wish I had $2000 to go out and buy a new fridge and be totally done with LG. I don't...and so all I can do is write a review so that MAYBE this won't happen to you!! :( :( :( :( :(Anonymous
Elizabeth
1 year, 39 weeks and 4 days
I am experiencing the same issue!! My fridge stopped working a week before Thanksgiving and it's still not fixed because apparently the new compressor is not compatible with my board. So now I have to wait another 4 days and they asked for more money to come out again!!!! I've spent almost $700 to replace an item covered under warranty. That's ridiculous! I will never buy another LG!!