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Anonymous
Jeanne
2 years, 37 weeks and 1 day
WI have owned cuisinart products for over 40 years. I own a pro 14 cup food processor as does my daughter. My work bowl cracked and pusher cracked. In other words I needed a new set. My daughter needed a new work bowl set as well. Let me explain for the 14th plus time. I ordered and paid for two work bowls 2 lids 2 pushers and Two small pushers. This order was placed late November I have since received in early December one pusher that was triangular in shape not related to my food processor. More phone calls made. Now it is December 6 (we needed these for Christmas baking). I receive one small pusher that may or may not fit I cannot tell it could also fit the triangular pusher I received. Now it is mid December. No communication from cuisinart no deliveries coming so I make my 6th phone call asking what is going on. No one knows or can get my order right. This time I was promised it would be straightened out. A week later I received a piece of plastic. I don't even know what it is. Now it is after Christmas and nothing again. No communication from cuisinart etc. I place another call asking where my order is. This time I was assured (I've heard that before) that my order will arrive and correctly. But I must wait a week or so because the warehouse is doing inventory. I called two weeks later and amazingly I received two correct work bowls but no lids no pushers and no small pushers. I call again this time I speak to a supervisor named Amanda who assured me she will straighten this out. I repeated what I received (two workbowls), and what I still need (2 lids, 2 pushers, 2 small pushers). She gave me an order number that I repeated back to her and was told I was correct. About a week and a half later guess what I received two more workbowls and one lid!!! I am completely frustrated now and have wasted too much time trying to get this straightened out. I again call cuisinart customer service the other evening and explained everything to the rep and gave her the order number this time and and she told me the order number was incorrect missing three numbers. So the supervisor Amanda not only sent my order completely wrong but gave me the wrong order number. The rep I spoke with last was Jocelyn. She said Amanda would be calling me. When?? This is ridiculous the incompetence from customer service is almost unbelievable. In review I have received 5 deliveries since early December none of which were right with the exception of the two work bowls. I still need two lids, two pushers, and two small pushers. I will be very Leary about buying cuisinart in the future. I own many of your products and buy many for gifts but this customer service issue has been agonizing to say the least THIS IS PAID FOR keep in mind. Please answer ORST CUSTOMER SERVICE EVER!!!Anonymous
Susan B
2 years, 7 weeks and 4 days
I ordered a pusher for my food processor here it is 2-1/2 months later 5 phones calls and no pusher. They have NO CUSTOMER SERVICE. I will NEVER BUY THIS BRAND AGAIN OR RECOMMEND . I was given the corporate phone number and she was RUDE , I went on Ebay and ordered the pusher delivered in 3 days.Anonymous
Rita A. Kohr
2 years, 35 weeks and 2 days
good to know that i am not the only one with issues with Cuisinart. Must be why everytime you call the wait is very long, and you don't talk to anyone anyhow.