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Anonymous
disgruntled customer
1 year, 10 weeks and 15 hours
We purchased two new Maverick sofas. When they were delivered both had rub spots, scratches and other imperfections. We were told by the delivery crew that someone would be out within a week to repair/replace defective parts. After two weeks we called and spoke with Brian in the warehouse about the issue and he stated a tech would be out to check the problem areas and then order the parts and that it would take a month to receive the defective parts. We advised his if we were told that when the sofas were delivered, we would have refused the delivery. Now no one will return calls to advise of the status of the parts/repairs. We called the sales manager Rob in New Port Richey and he directed us to Brian. When we spoke to Brian, he said he would email whomever he needed to and call us back the next day. Still waiting for a return call. This has been ongoing for 7 weeks. diAnonymous
Using from Minneapolis
1 year, 9 weeks and 4 days
I grew up watching la-z-boy commercials and being one of 7 children could only see them in other peoples homes through the years. My dad(now deceased) would say that it is a well built solid wood chair built here in the states so parts would be accessible. Now as an adult I persuaded my husband to buy recliners for our 39th wedding anniversary, so we went to your Edina Minnesota facility where we designed our Jace Reclina-Rocker's. Fast forwarding 4 years my husband sat in his chair and it made a terrible sound...turning over the chair we saw the entire bottom had shattered being made out of what looks to be particle board we are so disappointed in the construction of the frame in this chair. We were told by Jeanette our sales representative and doing research that the framework is made out of solid wood construction. The response we received was...it is attached to solid wood! I know these are corporate decisions, but to downsize on the quality of La-Z-Boy that is not acceptable and misleading consumers. I followed directions and put in a claim and still waiting for a response! I think La-Z-Boy covers over any liability by saying you accepted the merchandise, not a professional way to do business on any level. MONEY AND GREED WIN AGAIN OVER QUALITY AND HONESTY! I am so sad about this....
Sitting in a broken chair in Minneapolis
SUSAN SEATON
This is the first review I've ever written.