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Anonymous
I have had issues with my AC (split system) and opened the work order on April 13, 2020, it is now July 21, 2020 and still my issue has not been resolved. This is the second contractor 2-10 has assigned to my fix/repair, and they are at a loss on working on Trane systems (their own words)! .I only have air conditioning if I go out and reset the breakers on the unit, up to three times a day! I have been assigned an advocate, but at this point she isn't returning any calls and is not responding to my email. I have also talked to the local representative, the man that assigned me an advocate, and he just talks words, but doesn't stand behind the words. I left him two voice messages because my advocate has not contacted me in any way, or responded to my phone messages or emails, On the third time I called the local representative he became rude on the phone telling me I did not have to leave him multiple message (2 were left) and that they are working on my work order and that they have many work orders at this time. Well, not my problem since mine has been open since April 13, 2020!!!
1 year, 7 weeks and 14 hours
Another thing people should be aware of, once your contract ends, if you renew it, the problem then becomes a brand new issue and any previous work or installed parts, are no longer under warranty when your present contract ends
This company takes your money and then treats you terribly disrespectful. When my contract is up, they are gone!Anonymous
NOT RENEWING EVER
1 year, 6 weeks and 4 days
I have had a HORRIBLE HORRIBLE experience . I am in Arizona and I have not had air for 1 week 110 degrees with a small child. THIS COMPANY STINKS - I am on third contractor . I wait on hold for 1 hour a couple times a day. THEY ARE UNDERSTAFFED AND DO NOT HAVE ENOUGH CONTRACTORS!! RIP OFF