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Anonymous
Gloria
1 year, 45 weeks and 6 hours
I placed an order the night before for a delivery for a funeral to be held the next day and the funeral has come and gone and no flowers. This was placed paying a priority fee to make sure with notes stating that the funeral was in the morning and that we would need them. It is now 3pm the funeral is over and the flowers never made it. What kinda of service is this no call no email absolutely nothing. I have now been on hold for over 25 mins being put on hold since they say the called the local florist and no one is answering???????? what type of service is this yet all I hear on hold is how my call is important to us. I am beyond upset as this was requested by my boss on behalf of my company.Anonymous
Celeste
1 year, 44 weeks and 1 day
Gloria, I can wholly sympathize. Show my note here to your boss and he or she will understand. The same thing just happened to me. The arrangement was ordered on Thursday to be delivered on a Friday to the place of business of a young man whose sister had just died so that he would receive it before leaving town for the funeral. The arrangement was not delivered. Late on Monday afternoon the arrangement had still not been delivered though I was told hours earlier that "it was on the truck." When the arrangement finally did arrive, it bore no resemblance to the so-called Peaceful Zen Garden. It looked as if the florist had dumped a bunch of cactus in a box along with a dried out stick of bamboo. A small gesture at a time of great tragedy for this young man was completed obviated by the ineptitude of the Teleflora organization. I feel sorry for the customer service people who work for Teleflora. There seems to be no accountability for the ineptitude of this company.