-
Anonymous
Joel Dunnington
1 year, 21 weeks and 2 days
I have been a customer for 41 years. I used to live down the street from your headquarters in Houston.
I just got new cards from you in the mail. They have big stickers saying to "manage your account online today". So for the last 2.5 hours, I have been trying to do that.
I have not had an online account before. I tried to register, but I get an error message that says I do not have an email linked to my account and tells me to get the primary account holder to provide one. Where???? I am the primary account holder. There is no way I can see to manage my account online without an existing online account. Catch 22.
When I try to ask your non-human AI Help function it takes me around and around and around. It tells me to go to my "Card Profile" and add my email address. I cannot find the "card profile" anywhere on your website. When I do a search for "Card Profile", it takes me to your employee profiles and other not so useful junk. When I ask the non-intelligent Help function where the "Card Profile" is located, it takes me on more circles.
I have been on hold for your customer service number in an attempt to get some help from a real human eventually for over 1.5 hours.
I think I may have to go read Catch 22 after playing on your website for hours. You are about to have an ex-customer.Anonymous
Gary H. Dunedin Fl.
1 year, 17 weeks and 5 days
Shell Oil Company has some of the most unprofessional customer service I have ever experienced. Is there help out there anywhere???