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Anonymous
I decided to stop being abused by GCI in October of 2017. Exorbitant cost, ZERO customer care and constant cable outages. It's simply easier to go with Apple TV. I returned my cable boxes in October of 2017 and am now in collections at Cornerstone Collection Agency for almost $1200.00, because GCI says I never returned the boxes. Pamela T and Roger Baird of the Wasilla location have found where I DID return the boxes in October and show a constant e-mail record to GCI collections telling that I had done so and yet I get no resolution. I suppose it's now time a civil lawsuit with GCI to try and get someone's attention. Where is all the MANAGMENT???
3 years, 5 weeks and 4 days
Timothy Lewis
Anchorage, AKAnonymous
Mike Radovan
2 years, 16 weeks and 6 days
The same thing happened to me a couple of years ago. I returned the box and paid the balance owed only to find they sent me to collections for ~$370. I wasn't able to find my records showing that I had returned box and paid the balance because I was in a remodel with everything packed in boxes. I ended up paying cornerstone and only recently found the records. If they're unwilling to make this right, (repay the amount I had to pay to collections, plus a fair amount of interest reflecting the negative affect on my credit score, the time I spent taking care of this and,a corporate penalty) I will be the first to sign up for a class action law suit. GCI is taking advantage of their customers and we need to fix that!