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Anonymous
Coty Bowman
1 year, 32 weeks and 1 day
I LOVE Books A Million and 99% of the time I am more than happy. Tonight in Knoxville, TN was a complete and utter shock. My mother had a bunch of Christmas clearance items and as she checked out the young lady checking her out called the manager over. He informed them that the Christmas items were not on clearance (even though there was a whole Christmas clearance display). I had about $120 of books and magazines and I said I would put my items back since they wouldn't let Mom have the clearance items. The manager had headed back to the magazines and I took my magazines back and put them down on the shelf. I turned to leave and I hear someone say loudly, "That's not where they go!" He then picked up the magazines and started throwing them at the correct racks. I couldn't believe it. He was throwing them as hard as he could while moaning and grunting at me. I put the books I was holding down on the bench and just left. I actually felt so sorry for the young lady checking people out. She apologized profusely and was absolutely embarrassed and mortified by his behavior. She was as shocked as we were. I am an EXCELLENT customer at Books A Million. Over the last 20 years I have spent at least $25,000 at Books A Million. I spent so much that about 17 years ago I got a gold card in the mail and now have a lifetime membership. I love Books A Million but if something like this happens again I may go to the dark side (Barnes and Noble).Anonymous
I feel the same. I have always had a good experience with Books-A-Million until lately. I bought many books through the store in town and also online. Lately I have received a lot of emails and have tried to unsubscribe unsuccessfully. I have an account online but they do not offer any sort of options other than taking my money. Today I tried to contact them through their services email and it was quickly returned to me. I never looked at this problem any more than just an annoyance but after multiple times of sending the unsubscribe email, and then today trying to contact them through their services email I've had enough. If it was just an occasional email every so often it wouldn't be bad but multiple emails everyday is harassment.
1 year, 13 weeks and 4 days
I'm done, buying my books at amazon