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Anonymous
AA
3 years, 34 weeks and 1 day
My experiences with Jim Click:
1) Used vehicle purchase with warranty. A short time after signing paperwork, the finance department asked me to come in. Upon arrival, they told me the warranty they gave me, belonged to the previous owner, and that they would have to take the length of the warranty down. I smiled as the blood in my veins boiled. I was raised and taught, that if it is offered, it is honored.
2) Vehicle breakdown #1. Called the roadside assistance on the paperwork with the warranty. They told me I had to go through my insurance company and then if the part is covered under warranty, they will reimburse me. I did just that, and never received a reimbursement, to this day, over a year later. When I talked to the manager at the roadside assistance, he told me I was supposed to call the number on the roadside assistance paperwork for the tow, which I did to begin with. Also, the rental car was not properly handled, and had to fight to get reimbursed for that as well.
3) Vehicle breakdown #2. Called roadside assistance again. No problem this time with the tow, but still issues with the rental car process.
4) Oil change, "maintenance for life" situation #1. Brought my vehicle in for scheduled maintenance, and left. Approximately 3 days later, I bring my vehicle into the Honda dealership for a recall. They checked the fluids there, and noted there was no fluid on the transmission dipstick. I immediately called Jim Click service and explained to them the findings. The response was, "It could be a vehicle without a dipstick." I was floored, considering I just told them "there was no fluid on the 'dipstick'." I brought my vehicle in immediately to Jim Click to have the service department add fluid. The service guy says to me, "If you recall, I left early that day you were here, so I didn't get a chance to look it over." First of all, it is NOT the service advisers job to look the vehicle over. It is what the mechanics get paid to do. Second of all, I may be a female, but a well versed female on vehicles and common sense. I can't help but wonder if the damage to the transmission is already done.
5) Maintenance for life situation #2: Went in for a 4pm oil change to sit there for just over 2 hours to be told that they could not get the drain plug out of the oil pan. I was asked to drop the truck off to have it rethreaded, and that it would take the entire day to fix it. I scheduled it for the following Monday, today, to drop it off at 7 am. 2 hours later, I get a phone call, telling me it was done. So...lets think about this. It took longer to tell me they couldn't get the drain plug out, than it did to fix the issue, which was supposed to take all day. I'm guessing, someone didn't want to work on the original date, or did a terrible job fixing the issue. Guess time will tell.
All in all, my opinion of this dealership is very poor. If I could get a full refund for my truck, and the amount down, I'd do it in a heartbeat. There is no customer service here, and try to customers feel ignorant.Anonymous
Jack
3 years, 34 weeks and 1 day
Does Jim have a ****?