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Anonymous
Ray C
1 year, 16 weeks and 4 days
I purchased a Redwood Power Reclina-Rocker Recliner and it was delivered in March 2020. The recliner started to malfunction almost immediately. The recliner has been pushed in a corner and unusable every since.
I call the service department and spoke with the Metro Atlanta service manager about the problems I was having with the recliner. I sent his pictures also but have been giving the runaround every since. The fact that the recliner is unusable doesn't seem to matter with the service manager.
I contacted him today, May 21, 2020, he stated that la-z-boy do not provide repair service in the county I live in on a regular basis and he will schedule service on my recliner when he can but cannot give me a date. This is the fourth time I have been in contact with this Metro Atlanta service manager. It's puzzling to understand why la-z-boy do not provide more frequent service in my county. However, they have a la-z-boy store/showroom, where I purchased this recliner, approximately 20 miles from my home.
It is so sad and unfair that this is the kind of customer service I'm receiving from la-z-boy repair service on my newly purchased recliner, which I paid $2,090. The recliner has been pushed away in a corner every since March 2020 and I have no idea if and when it will be repaired.
I guess it's my mistake for trusting la-z-boy again. I purchased a recliner from la-z-boy in 2013 and I had some problems with it but for the most part it served it purpose until late 2019. This is when I replaced it with the redwood recliner.
Now that I recall, the la-z-boy service repair department was problematic when I requested service on that recliner. I took the recliner all the way to la-z-boy repair department in Buford, GA for service and as soon as I got home, the chair malfunctioned again and a la-z-boy repairman had to come to my home to correct the issues that wasn't done during my visit to their repair department.
FOOL ME ONCE, SHAME ON YOU, FOOL ME TWICE, SHAME ON ME. I have learned my lesson the hard way. It was costly though.Anonymous
Extremely disappointed M
1 year, 4 weeks and 5 days
If you purchased it with your credit card you can always call your credit card company tell them the problem you're having I'm sure they'll be able to helpAnonymous
We have had the same issue with a recliner we purchased last year, about a month into it, they back bolts broke, it has been serviced about 10 times in the past year. The service tech got tired of coming out so he decided to put that the reason for all the repairs is due to the way my husband sits in the chair. The bolts break!! The bolts are breaking due to faulty parts, cheap bolts being used, **** equipment... It's horrible. I will NEVER buy anything from them again!! Horrible customer service and furniture.
1 year, 10 weeks and 6 days