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Anonymous
Poor customer support
2 years, 4 weeks and 4 days
I just wasted 2 hours trying to contact your support facility. There is NO phone support for oral irrigation devices. I attempted to use the chat facility but that did not work at all. After more than a half hour, there was no response. My problem... I purchased the EW-DJ10 oral irrigator in February of this year. It has a 2 yr. warranty. Warranty service is mail in but I was unable to find where it should be sent. I used to have faith that Panasonic offered good products and support. My experience today says otherwise. Does anyone at Panasonic care??
Rl Lewis
(EMAIL)Anonymous
Zorbs
2 years, 1 week and 2 days
I am 87 years old a Korean War veteran and slightly hard of hearing ... I attempted to contact Panasonic first by phone unsuccessfully after waiting 30 minuets I went to the chatline which I discovered is a manipulative way to sign for a paid service to my simple request to assist me with turning up the volume on my three units . I am requesting
That you boycott Panasonic products ...I will repeat this message on my twitter account this message