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Anonymous
Poor planning
3 years, 2 weeks and 2 days
I have had Birch for both cell and land line for about 15 years. I now have only the land line and have been getting my bill online. As of Sep 1, 2018, I can no longer sign in to my account and cannot reach anyone to find out why. The support numbers provided do not answer - 15 and 20 minutes of "how important the call is" to them and I gave up. I am now in some sort of 'Lingo' account and they cannot find my phone number in the account I paid last month! Great planning - no email notification that things were changing and no software update before the big change. Who's in change of gaggle, is there no one in charge of strategy? Try calling Edward James - all you get is the same robot answering machine. If you want my payment, communicate with me.....Anonymous
Jorge Liss
3 years, 2 weeks and 2 days
I am in the exact same situation. Am unable to log into my account and can't get through to a live person except when I hit the option for sales, and there someone actually did immediately answer the phone however they were incredibly unhelpful and simply transferred me back into the customer service number when they realize I was calling for help and not to purchase anything. I have tried getting through numerous times yesterday and today. I too plan on stopping payment - especially since I was charged for a month where I had no phone service since they couldn't get a Verizon technician to fix the issue with the line until just yesterday. Unacceptable.Anonymous
Michele
3 years, 1 week and 1 day
I've been on hold for 40 minutes so far, for the same issue described above - sudden inability to sign into my account. I guess it's time to find a new long distance company.