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Anonymous
Where to begin? My review will sound just like the others. I will also be send a copy of this review to the CEO of Ashley, Mr. Todd Wanek in hopes that he will look into the many deficiencies within the company. Multiple (4) delivery cancelations happened to us. Ashley is great for making phone calls asking you to confirm your delivery but somehow it just doesn't happen. Three times the delivery was canceled because we were told that there was damage noted on the piece of furniture while it was being placed in the truck. It's great that it was noticed before arriving at our home but all I could think of was the quality of the product as well as the the how transport is managed. The fourth delivery date and TIME was set up with strict requirements for the delivery time frame. The Certificate of Insurance as well as a phone call from me clearly stated that delivery needed to be started no later than 4:00 PM to insure that it would be completed by 5:00 PM. When I called to reiterate this information we were told that the delivery was expected to be around 2:00-2:30 PM. At 4:00 PM (after waiting 15 minutes to get someone on the other end of the phone) we made a call to find out the status and told we were Stop 14 and the truck was at Stop 12. We went to the computer to see the tracking and the estimated time of delivery was 5:15-5:45 PM. At this point we told customer service to just cancel the delivery since the building would not allow it to happen and it would be a waste of their time. At no point prior to our wait was there any attempt to communicate that there were delays. With all the tracking that can be done with traffic and the logistics of trucking I find it amazing that communication is so lacking. At 5:00 PM I called my local store to cancel our order and please issue a refund. Guess what happened next?? At 7:15PM the driver of the truck called to see if we still wanted our delivery. More communication issues again. A good, hard look needs to be done by Ashley to improve their whole business approach.
3 years, 26 weeks and 1 day
Eleanor Dunn