• 24 Hour Fitness

    Street Address
    12647 Alcosta Blvd, Suite 500
    Related Terms
    24 hr fitness
    Twitter ID
    Anonymous

    Anna

    your company has taken money from my account without permission, i have tried every number there is and cannot speak with a live person, i am demanding my money back, who do you think you are taking money from an account when there is no gym open for fees to be paid, i have tried numerous time to cancel and i will be writing a formal complaint with BBB against your company.

    14 weeks, 3 days and 20 hours
    Anonymous

    Al

    According to the 1964 civil liberties law article 7 they cannot discriminate for medical or religious reasons not wearing a mask

    Thread
    17 weeks, 4 days and 18 hours
    Anonymous

    AL

    24 hr fitness in Honolulu is lying to there members via a video/audio recording that playing in the club telling everybody over and over and over that wearing masks is the law. It is not a law it is a mandate. There is a big difference,only the legislature makes laws why are they lying to there members and guests?

    17 weeks, 4 days and 18 hours
    Anonymous

    JJ

    I have a medical condition that I can't wear a mask while doing cardio. How do I handle that at my club?

    (I have been a 24 Hour member since you opened 27 years ago.)

    19 weeks, 6 days and 18 hours
    Anonymous

    Mary G

    I was told they only allow like 25 people into the gym, so I made a reservation. (My friends who go to 24 Hour Fitness in Clackamas and the Pearl District of Portland told me this is how it is at their 24 Hour Fitness. Imagine my surprise when I made my reservation at the Tanasbourne 24 Hour Supersport and counted over 100 people in the space.

    20 weeks, 1 day and 18 hours
    Anonymous

    I go to the 24 Hour Fitness in Indio California. They do not require people to wear masks even though there are signed everywhere that says they are mandatory. The paper towel dispensers and disinfectant spray bottles need refilling, and that's when they open up in the morning. I do not feel safe going to this gym. It might be time to cancel my membership. And they owe me for 2 months!

    21 weeks, 1 day and 17 hours
    Anonymous

    Paquito Ignacio

    the fitness 24 that I go in orange, California they clean and disenfect the machine being used, but most of them never wear mask, not all of them are practicing social distancing is not being practiced, they can clean it no matter how many times a day, but people who goes there are not following to avoid the virus, it's not much effective in my opinion.

    21 weeks, 3 days and 14 hours
    Anonymous

    Same in San Diego. I overheard the fitness manager tell someone "you just have to wear the mask to come in, then you can take it off".

    Thread
    22 weeks, 12 hours and 16 minutes
    Anonymous

    Same thing is happening at the College Grove Gym. I even asked the staff the policy and she said everyone is required to wear a mask. I told her 1/3 of the people in the gym is not wearing one, and that I don't want the gym to be close again. The staffs look at each others and did nothing. WTF!

    Thread
    22 weeks, 5 days and 10 hours
    Anonymous

    FED UP

    Solana Beach location opened this morning. Multiple people not wearing masks........Management not doing anything about it.

    22 weeks, 5 days and 14 hours
    Anonymous

    Linda

    My club is not re-opening. What about my 2 year prepaid membership ad my prepaid personal training sessions?

    No one will answer me everywhere I try to connect

    23 weeks, 5 days and 13 hours
    Anonymous

    (EMAIL)

    Are you closing 24 hr fitness in Temecula/murrieta if so what happens to my member ship

    24 weeks, 1 day and 13 hours
    Anonymous

    Diane Caron

    Why has Dallas reopened gyms and they wont open Lake Worth TX?? Dallas had a large number of cases yet those gyms have reopened, Lake Worth had minimal cases and they are still not open and want me to drive farther spending more gas to get to a gym they say is in my area??? Not in my area!! Very disappointed with 24hr.

    25 weeks, 5 days and 21 hours
    Anonymous

    James H

    I would like to be reimbursed for the months that the gym has been closed. We received an email stating we can visit any gym and choose between a free 90 day guest pass or bring a buddy to work out for a year free of charge, This "perk" is nice, but we still want our money back.

    Other gyms have reimbursed their members. I xpect the same from 24 hour fitness.

    25 weeks, 6 days and 4 hours
    Anonymous

    Ron

    I am blown away by this company BILLING us each month with no product or services!! I will write to them though I do not expect an answer! I think there should be a CLASS ACTION LAWSUIT against them. Who knows a lawyer who will initiate this and take this on?!

    Thread
    26 weeks, 4 days and 7 hours
    Anonymous

    Quaratined and getting bigger by the day

    If you're going to charge me when you're closed - at least let my stop by and pick up a spin bike to borrow until you reopen - at least then I'd be getting my $$ worth! Ive been a member for over 25 years (month-to-moth). You already charge me more per month than my original contract (because it's a SPORT or SUPER SPORT - never use the pool or BB courts). That's enough to make me pissed, but to charge me when you're closed. Really? REALLY? If I'm month to month, why add those 'lost months' during covid onto my contract AFTER I cancel? So, If I cancel now, you'll add the lost 2 months of paying now when I still can't go? Come on! Refund member's money or at least throw them a bone by reducing their membership fees by $10-$15 a month for when you actually do reopen (if that happens). Can't even send an email on the site - blocked (how nice of you).

    29 weeks, 15 hours and 56 minutes
    Anonymous

    disappointed

    CEO is a lair, The worst Gym ever and would strongly encourage other to seek an alternate gym.

    29 weeks, 4 days and 15 hours
    Anonymous

    RAU Apparel

    We've been trying to reach the 24Hr offices. We're a local California sports apparel company supplying high tech water/sweat resistant face masks to front line workers including police departments, health care and gyms.

    Our products are quite unique as they are both completely water repellent yet breathable. These are customized and branded with company logos to provide a greater assurance and confidence in the companies' goal of keeping members safe and protected.

    Is it possible to get a contact email from you so we can provide all the details to you all?

    Stay safe

    Jeff

    (URL)

    30 weeks, 9 hours and 33 minutes
    Anonymous

    RAU Apparel

    Robin Baladjay,

    We've been trying to reach the 24Hr offices. We're a local California sports apparel company supplying high tech water/sweat resistant face masks to front line workers including police departments, health care and gyms.

    Our products are quite unique as they are both completely water repellent yet breathable. These are customized and branded with company logos to provide a greater assurance and confidence in the companies' goal of keeping members safe and protected.

    Is it possible to get a contact email from you so we can provide all the details to you all?

    Stay safe

    Jeff

    (URL).

    Thread
    30 weeks, 9 hours and 50 minutes
    Anonymous

    Robin Baladjay

    Hi Kendrick,

    Would like to discuss things with you please contact me (EMAIL) or contact us (PHONE).

    Thread
    30 weeks, 1 day and 18 hours
    Anonymous

    Trenidad Hubbard

    This the definition of bad business. With the country on lock down because of a PANDEMIC, you find it opportunistic to continue to charge members for a membership that they cannot use. The CEO needs to go! Refund everyone from February on! Business 101, customer first!

    30 weeks, 3 days and 10 hours
    Anonymous

    Kenderick Williams

    Good morning.

    My name is Kenderick Williams and I work for VBM, Veteran Building Maintenance, located here in San Dimas, Ca.

    VBM has teamed with a number of gyms to disinfect the facilities with Decon 7, a military grade CoronaVirus disinfectant. This product is DOD certified and has the highest kill log on the market.

    VBM would like to team with 24 hour fitness and provide you with a means to get your business as clean as it needs to be before your long anticipated reopening.

    VBM provides testing of the facilities to determine just how contaminated they may be.

    VBM uses what we call a cold fogging process. We completely fog the facility, let it work for 2 to 3 hours, and then a final wipe down of high risk contaminated areas, door handles, fitness equipment, table tops, etc, etc.

    When the process is over, VBM retest the facility to make sure it is completely disinfected.

    According to the CDC 30 and below is considered cleaned.

    You can reach me at (EMAIL).

    Stay safe and healthy.

    30 weeks, 3 days and 17 hours
    Anonymous

    Ana Estrada

    I want to know y are you guys still charging my account

    I have no job and there you guys charge like no one cares

    31 weeks, 2 days and 9 hours
    Anonymous

    vicky

    I need to stop 24 hour fitness from continuing from billing me fees every month eventhough its been closed since march 15 2020. It says to submit an email but the email system doesn't even work. 24 hour fitness is ripping people off when we're all unemployed and they're still withdrawing money for month billing and this is unethical especially during covid.

    31 weeks, 2 days and 17 hours
    Anonymous

    GPT

    24 hour fitness needs to be investigated by the attorney general. These clubs are a big rip off joke.

    The much of the equipment is broken, unsafe and out dated . When you report a problem with the equipment, they just say "we ordered the parts and the only way they can fix it is by waiting for a LIKE MACHINE from another club to break down so they can get the parts they need from that one. The staff is forced to placate and cover up for , ineptness, lack of accountability or concern at the corporate level. The staff wants to do well but their hands are tied

    This Superclub in reference, is located in the Silverlake Shopping Center in south Everett, charges a towel fee and no longer provides towels unless you buy one, advertised a salt water swimming pool and then removed it, promised state of the art equipment, would be if it was 1976. On top of all this they raised the dues on many of the members.

    Thread
    31 weeks, 4 days and 17 hours