• Abercrombie & Fitch

    Street Address
    6301 Fitch Path
    Number of Employees
    90000
    Contact Name
    Michael Jeffries
    Related Terms
    Abercrombie
    Twitter ID
    Zip Code
    43054
    State
    OH
    Title
    CEO
    City
    New Albany
    Anonymous

    corporate bullies

    Don't shop Abercrombie and Fitch At miromar outlets estero Florida. Bought gift cards and within ten minutes of purchase I realized I bought them for the wrong store its a Christmas present. Was told there is no return policy for these. Yet on purchase of this nothing was said to indicate that and the receipt I got clearly says time limit of returns and needing original reciept. DOESNT SAY NO GIFT CARD RETURN. Shame on a company that excepts a customer who walked in store to know a return policy that although is displayed on wall smaller then what you would be required to read for an eye appointment. Impossible to read I still have no idea if those small policies even say anything to confirm there claim. Calling costumer service was a waste of time the person who I spoke with his name is Ryan said "I agree with you that you should get your money back, there's nothing I can do to help you". Any other numbers fir contact resulted in no answer. Shame on a company that has improperly trained personnel working and managing there store that don't tell the customer up front the policy on gift card returns.

    48 weeks, 4 days and 6 hours
    Anonymous

    A pissed off EX CUSTOMER

    I placed an online order for a hoodie and sweatpants 11/28/19 and paid $15.00 extra for 2 day shipping. It was a birthday gift (his bday was 12/7/19)The package came on time but it was not my order. I was sent a wool coat size large. I called customer service and reordered and was told I was given overnight shipping for the inconvenience. Well guess what it's not 8:32 pm 12/10/19 and I still don't have my order. I will never order from this piece of **** company again. You didn't have a problem taking my money but you have a problem sending me my order

    49 weeks, 2 days and 22 hours
    Anonymous

    Liz

    I experience to worst customer service today at the Altamonte Springs Store in Florida. The absolute worst most disrespectful behavior. Customers should not be subjected to this.

    50 weeks, 6 days and 1 hour
    Anonymous

    Ambs

    Maybe you should eat a hamburger and gain some weight. You are size 00 and older than 21? When I was 21 I at least wore a size medium in women's and size 28 in jeans for men. **** you sound anorexic ... a triple 0 size you are wanting us WAY beyond normal....

    Thread
    1 year, 3 weeks and 6 days
    Anonymous

    NoahFXAU

    Healthcare insurances take very little out of your paycheck and are actually top notch. We're well taken care of, even Keyholders

    1 year, 7 weeks and 4 days
    Anonymous

    Former employee y'all assistant managers is rude and very disrespectful

    1 year, 30 weeks and 10 hours
    Anonymous

    Kailee Williams

    I am going through the same thing it is extremely unprofessional and irritating.

    Thread
    1 year, 37 weeks and 3 days
    Anonymous

    Sammi

    This is the real link for A&F head quarters

    (URL)

    1 year, 40 weeks and 4 hours
    Anonymous

    Sammi

    Lol this website isn't real you guys there's no Abercrombie people checking it or any thing

    1 year, 40 weeks and 4 hours
    Anonymous

    stopp

    Thread
    1 year, 49 weeks and 5 hours
    Anonymous

    Alamin

    Hi Michael Jeffries,

    would you pls share your e-mail address ?

    I want to talk you over there.

    1 year, 51 weeks and 3 days
    Anonymous

    I am confused as to why your customer service department cannot provide any customer service. I called last night when I placed my order to have the shipped address correct, however, I was told your system was under maintenance. When I called today, although the shipment is still in process, your customer service states they can't fix the issue. They even agreed the shipment will not go to the correct address. The customer service rep refused to transfer me to management. I have reached out to you in private messenger and am now told you can't make outbound calls.

    Is there anyone that can be proactive and correct the error?

    2 years, 15 weeks and 3 days
    Anonymous

    BC

    Worst customer service and well,you guys spoiled that gift I had to send out internationally.Had to speak to 7 customer service agents and still could not resolve it.Cancelled my entire order and never ever recommend this product to anyone.Boycotted A&F!!!

    2 years, 17 weeks and 5 days
    Anonymous

    Charley

    You said it man!

    Thread
    2 years, 18 weeks and 3 days
    Anonymous

    This company is bad news

    Thread
    2 years, 19 weeks and 2 days
    Anonymous

    Absolutely agree with you.

    Thread
    2 years, 19 weeks and 2 days
    Anonymous

    Heather(aka never shop here)

    Absolute the WORST company. I will no LONGER spend a penny of my hard working money on this **** of a "company" if they don't feel like helping all they do is hang up. So it must be "policy" that if you don't feel like doing your job that you u can just no give a f*** and hang up and then ignore your calls. Three different "reps" hung up on me just by explaining what happened.. no cussing no threatening just plain and simple had an online issue and nothing. "Policy states we can't have you talk to a "supervisor" all we can do is email your info and they will "email" you with their response.. so I cannot speak to a human? " no mam it's policy" wow.. this is the WORST customer service I have ever experienced.. I was a customer rep for a bank for 5 yrs and never ever could I just hang up to hang up in the middle of a call and never would I tell someone it's policy you can't talk to an actual person to get this resolved or an explaination !! Don't give your hard earned money to a **** shoot of a "company" that this place calls themselves. That why when you google them they have ONE whole star out of 5 .. !!

    2 years, 23 weeks and 3 days
    Anonymous

    Kristina Holodna

    Abercrombie and Fitch had always been my number one favorite store, I love the style and quality of the clothing. I am a very (healthy) skinny girl, never complained about the way my body looks but the only difficult part about being skinny is that I could never find clothing stores that fit my pettiness. I started shopping at Abercrombie kids and transitioned to Abercrombie and fitch after I finally grew out of abercrombie kids end of middle school/ beginning of high school. I absolutely loved and appreciated how Abercrombie and Fitch had 000 sizes, all the dresses, jeans, shorts, skirts that I owned were exclusively from Abercrombie. Everyone knew me as the Abercrombie girl since thats the only store I fit in and was obsessed with (still am). Now though, I see that there are no more 000 sized jeans, shorts or skirts and its so sad to me. It would be the best thing in the world and would mean so much to me if you guys brought back 000 sizes for us petite girls, please. Would like to say a big thank you for having XXS sizes for tops and others! I've been buying loads of tops, jackets, sweats and more. Thank you so much, hope my message is read.

    2 years, 24 weeks and 5 days
    Anonymous

    Bal

    Aybe you need to shop at the appropriate store just saying

    Thread
    2 years, 25 weeks and 1 day
    Anonymous

    attn PURCHASING DEPT.

    Hi , I am interested in getting in contact with the buyers for women's apparel Janine Clark and Erica Laroche who both attended SWIM in 2017.

    Could you please send me there phone contact.

    I am interested in manufacturing for A & F. I manufacture women's garments in India and I notice these past few years, an A&F buyer breezes through my booth.

    I have my own small family business in St Martin Caribbean. I have an excellent track record in production and aside my own resort line, I custom manufacture for TJX UK, The Club Med.

    PLEASE PASS THIS ON TO THE PURCHASING DEPT, THANK YOU. Kathy Samson.

    2 years, 26 weeks and 2 days
    Anonymous

    Anxious and Annoyed

    I have been calling the A&F store at the Westfield, Santa Anita mall all day. I have called at least 3 times and let the phone ring 15-20 + times each time - without an answer. I finally had to call the mall office to inquire if the A&F store has closed. Of course, had to leave a message.

    I had an online order shipped to that store over one week ago and have still not been notified of its arrival. Just curious if maybe it had come in. I guess I will need to keep wondering.

    2 years, 28 weeks and 1 day
    Anonymous

    Gwen D

    They should also stop using spamming Instagram "influencers" with thousands of fake and impostor followers to advertise their product

    Thread
    2 years, 31 weeks and 17 hours
    Anonymous

    Gwen D

    Mr. Jeffries why does your company use annoying spamming Instagram :influencers"? They DO NOT INFLUENCE US AT ALL! All they manage do is to annoy us and make us angry! Angry because they spam our children too. They spam all of us just to get a follow... They purchase fake accounts to look popular... Using these sleazy overzealous, at any cost, unknowns is not a good way to advertise your company's products. Most of their so called "followers" are fake, impostor accounts, underage children accounts...**** accounts etc. I guess your company is targeting these people to Number of followers means nothing, but i am sure you know this already...

    2 years, 31 weeks and 17 hours
    Anonymous

    Debi Furr

    First of all I want to say, my first shopping trip to Abercrombie will definitely be my last. Me and my almost 12 year old granddaughter was having a very fun shopping day till we stopped there. To make a long story short, we walked out of there with no merchandise and over $100 dollars of gift cards basically stolen due to the register. Still going back and forth with customer service to get our money back.

    2 years, 31 weeks and 3 days
    Anonymous

    Susan from Columbus, Ohio

    Wow i never had that happen what store or building did she work at ? Yes that would upset me too ! Sorry she had too experience that where i worked you could get a clear bag to carry your stuff in. Susan

    Thread
    2 years, 31 weeks and 4 days