• Ace Hardware

    City
    Loxley
    Country
    Baldwin
    Street Address
    29891 State Highway 59
    Number of Employees
    250
    Contact Name
    Ron Mc Clinton
    Zip Code
    36551-3129
    Annual Sales
    129500000
    State
    AL
    SIC Code
    5072
    Title
    Manager
    Anonymous

    Ace hardware sandstone Minnesota store. I have been in a few times in recent month and no one is wearing a mask. It it a state mandate. All ace hardware stores have lost my business forever. With the current situation with COVID how ducking hard is it to put on a mask to help a customer that is wearing one. There are lots of elderly folks in this county and don't they even care that their actions may kill someone's parents. Obviously not! You just can't fix stupid

    4 weeks, 4 days and 37 minutes
    Anonymous

    apa, CA. I will never patronize that store again. When I arrived I asked for assistance in finding what I needed I was taken to the aisle it was on but was told there were thousands of them and he had no idea how to help, even after I explained what I needed it for. I did find it myself and proceeded to the checkout area only to listen to a female employee explaining to a fellow employee that she no longer says "fuck" and only says "shit and hell". I found this very inappropriate for your employee. As I left the store I asked her about the mask she did not have on and kept walking out not to cause

    14 weeks, 2 days and 14 hours
    Anonymous

    Insulted customer

    Just left the Ace Hardware store on Lincoln Ave. in Napa, CA. I will never patronize that store again. When I arrived I asked for assistance in finding what I needed I was taken to the aisle it was on but was told there were thousands of them and he had no idea how to help, even after I explained what I needed it for. I did find it myself and proceeded to the checkout area only to listen to a female employee explaining to a fellow employee that she no longer says "fuck" and only says "shit and hell". I found this very inappropriate for your employee. As I left the store I asked her about the mask she did not have on and kept walking out not to cause a confrontation. As I turned around outside she was pointing at me and made a rude gesture.

    14 weeks, 2 days and 15 hours
    Anonymous

    Daniel

    I caked headquarters and was explaining that I had received 3 plastic reward of 5 dollars each. I used one and two weeks later was told that the second and third reward plastics had the same bar code number and therefore were not usable. The manage of my store said to call corporate headquarters, which did this morning. On two occasions the person that I spoke to hang up as soon as I explained. Is this any way to run a business?

    Thread
    14 weeks, 2 days and 23 hours
    Anonymous

    Shameful!

    Ace Hardware, 245 S Woodland Blvd., DeLand Florida - Stopped by this location today to pick up a few items. While shopping, I overhear two older men, one being the manager and the other a sales clerk, talking loudly about their views on North Carolina's support of reparations for black communities. From the time I entered the store, neither sale associate asked if there was something they could help me find... I assumed they were far too busy standing in the middle of an isle openly discussing their disgust for North Carolina's decision, as they both felt that "all those people are looking for is a handout!" Both laughing and agreeing while proceeding to make further derogatory comments. One man shushing the other to keep it down when he got to be too loud. All the while the young black female cashier who stood at her post at the front of the store was listening. I am a white male who felt extremely uncomfortable listening to these men, so I can only imagine how the young lady felt. Needless to say, the disheartened look on her face said it all. I found the conversation of these two employees to be extremely inappropriate and completely unprofessional. I am angry and frustrated that I had to walk into such a toxic environment and witness this disgusting behavior. I left knowing I would never step foot into your business again. I advise that you send a representative from your corporate office to evaluate this location immediately before you lose more customers. This behavior is inexcusable and should never be tolerated. I suggest you make that very clear to all your employees who work at this location.

    15 weeks, 3 days and 20 hours
    Anonymous

    smartperson

    stay home

    15 weeks, 4 days and 22 hours
    Anonymous

    I would like for someone from Ace Hardware to contact me immediately please. My husband owns his own tree service and several times now he has tried to get his business equipment from the Ace Hardware

    15 weeks, 5 days and 5 hours
    Anonymous

    Mrs. Warner

    I would like for someone from Ace Hardware to contact me immediately please. My husband owns his own tree service and several times now he has tried to get his business equipment from the Ace Hardware in Leitchfield Ky and both times was told he could not purchase the $1000 Sthil Chainsaws from their facility without a manager being present. Why is there ever hardly a Manager on duty on the weekends? We would like to be able to get our equipment locally.

    15 weeks, 5 days and 16 hours
    Anonymous

    ppers to wear face coverings. About 25% of the shopper do not, and these are the people that do not follow the one-way traffic flow and do not respect the 6 foot distancing. They crowd you at the meat section, dairy pretty much everywhere. When you ask them to back away, they say, "I'm not sick" but they could be carrying the virus, and not know it. I would think you would care enough about

    16 weeks, 5 days and 4 hours
    Anonymous

    Ace has always been a store that has always been well organized . I have shopped here for years and every time I can't find an item I am looking for, I ask for help, normally the employees are very helpful and assist me with a smile. Last week, July 25, 2020 at 10:25 AM I called the store in advance to verify if an item I was looking for was in stock, the lady told me that the item was in stock. I took time out of my valuable time to find out it was out of stock upon arriving to the store.. I approached an employee that was outside arranging some lawn mowers, I told her I had called in advance to inquire about an item and I was told it was in stock but I could not find it in the store, I asked her if she could help me because it was probably in another area, with minimal eye contact she just swung her arm and pointed in the store and said "go look in aisle 13. This was very rude. I came in the store and I was looking for the item, OUT OF STOCK. Nearby I seen the manager standing looking around, (Short, long brown hair, glasses,) I talked to her about the situation, she asked "who did you talk to?" I said I did not get her name, she just shrugged her shoulders and said I can't do anything about it." No apology and a rude attitude. I will not shop here again. I will buy my household items elsewhere where they treat me with respect and value me as a customer. Ceres, CA

    16 weeks, 5 days and 20 hours
    Anonymous

    Janie Felix

    I wish to report a disturbing occurance with the Bloomfield (NM) Ace Hardware. Several times within this past month, i visited my local Ace for Items I needed and couldn't find in our town elsewhere. Here in NM we are state mandated to wear masks due to covid and businesses are required to support that mandate. However on the several times I recently visited the Ace, NONE of the employees were wearing masks. Just yesterday only one was, the gentleman who waited on me, his name was Samuel. When I asked the checkout clerk why she and others didn't wears masks, she stated "because our bosses don't require them!" I was not suprised, as at least one of the owners in on city council and has blatently disregarded lthe state order on other things as well. The local police do not inforce this mandate either due to political reasons (not agreeing with the Democratic Governors order).

    As a representative of Ace these folks are terrible. I would not, and rarely do, contiue to shop there if there was a near by,convient alternative. Other Aces further away are more complient, but, as I said, Further away.

    I hope that your Corporate Name is of importance to you and that you perhaps can filter down this complaint

    Yours

    Janie Felix

    16 weeks, 5 days and 21 hours
    Anonymous

    Bev Collom

    I was recently shopping in Bolands AceHardware store in Chapin, SC. Since I moved to the area over 10 years ago I have shopped in the store. Unfortunately, this last visit was not a pleasant experience. There were no cleaning materials for the shopping carts; none of the employees were wearing masks; and the management was not enforcing the social distancing measures. I was stunned when the store manager allowed another customer to come up to her as she was checking me out at the register. I was wearing a mask to protect others but they were not. I left the store without purchasing most of the items I had planned to buy. As someone who likes to support local businesses, I know I won't be shopping in Bolands until they put in recommended procedures from CDC. SC's governor has put a mask mandate in place for all employees and customers. On Friday, after the governor's most recent press conference, a neighbor went to Boland's. She walked out of the store without purchasing anything. None of the recommended measures had been instituted into the store. I am shocked that the store would so balantly disregard the state mandate and CDC recommendations. It saddens me that AceHardware nationally hasn't followed the many other national businesses that have instituted a mask requirement for all employees, as well as customers, along with other safety measures during the pandemic.

    16 weeks, 6 days and 9 hours
    Anonymous

    told us she couldn't take it and went on about it having to be connected to your rewards. I tried to explain that it was not a mailed coupon, and that it came out of the calendar that was giving out to the customers. (We do have a rewards though, but was never asked if we would like to use it) The lady Debbie was very short and appeared to not wanna be helpful at all. I asked her if she even read the coupon, which she never read the hole thing just a few words, She said she didn't know what select items it was for so she wasn't taking it. The coupon states 10% off entire purchase of select regular priced items. There is no list attached with the coupon. It is a coupon that was included in the calendar. She wasn't trying to hear me and was very rude. What's t

    17 weeks, 5 days and 5 hours
    Anonymous

    Donna

    I am very upset with my visit to the Ace Hardware in Byron, GA this past Saturday July 25th. I went in to buy some supplies because we are remodeling a house and have been using Ace Hardware for our go to store. I had a coupon that I got out of one of the calendars that Ace Hardware gave out to it's customer for Children's Miracle Network. The coupon was just a 10 % off coupon. The young girl at the register acted like we were trying to scam her or something. She called another lady up front named Debbie (that's the name she gave me anyways). She told us she couldn't take it and went on about it having to be connected to your rewards. I tried to explain that it was not a mailed coupon, and that it came out of the calendar that was giving out to the customers. (We do have a rewards though, but was never asked if we would like to use it) The lady Debbie was very short and appeared to not wanna be helpful at all. I asked her if she even read the coupon, which she never read the hole thing just a few words, She said she didn't know what select items it was for so she wasn't taking it. The coupon states 10% off entire purchase of select regular priced items. There is no list attached with the coupon. It is a coupon that was included in the calendar. She wasn't trying to hear me and was very rude. What's the point in the coupons being in there with ACE Hardware on it, if it's not being honored? I finally just told my husband to pay for our stuff and left. I was so furious at how this lady Debbie handles customer service. It was aweful and we will be using Lowe's or Home Depot for what we need to finish this remodel. She clearly had a I don't care attitude that day!

    17 weeks, 5 days and 14 hours
    Anonymous

    e pandemic for the individual attention and service. Now I have to boycott my local Ace because employees are not wearing leggings masks or practicing social . Why when other stores are requiring mandatory masks did Ace stop wearing the

    18 weeks, 6 days and 3 hours
    Anonymous

    Susan Lowry

    Cortez Colorado Ace Hardware is not following Governor Polis's mask mandate. This is very dangerous and non-compliance with this order will result in spread of COVID-19 in our small town

    18 weeks, 6 days and 13 hours
    Anonymous

    Frank

    I had switched to Ace recently during the pandemic for the individual attention and service. Now I have to boycott my local Ace because employees are not wearing leggings masks or practicing social . Why when other stores are requiring mandatory masks did Ace stop wearing them Not Going Back

    19 weeks, 20 minutes and 44.15 seconds
    Anonymous

    n a loyal customer of Ace Hardware for many years. Since Ace is supporting Fox News(?) through advertisin

    19 weeks, 20 hours and 38 minutes
    Anonymous

    n a loyal customer of Ace Hardware for many years. Since Ace is supporting Fox News(?) through advertisin

    19 weeks, 20 hours and 38 minutes
    Anonymous

    Richard West

    I have been a loyal customer of Ace Hardware for many years. Since Ace is supporting Fox News(?) through advertising, I will never buy from Ace again.

    19 weeks, 21 hours and 39 minutes
    Anonymous

    Palm Harbor store requires face masks to enter. Was there yesterday and today and an employee WAS NOT wearing a mask and a made no attempt to put one on after I asked him to. For the love of God, get these employees on

    19 weeks, 1 day and 4 hours
    Anonymous

    Kathy

    Palm Harbor store requires face masks to enter. Was there yesterday and today and an employee WAS NOT wearing a mask and a made no attempt to put one on after I asked him to. For the love of God, get these employees on track!!!

    19 weeks, 1 day and 21 hours
    Anonymous

    e at 525 East 13th Street in St Cloud Florida. I was refused service this morning because I didn't have a mask. I have patronized the store several times in the past and have always left feeling good about the experience. However, today I was left with a very bad taste in my mouth. I was embarrassed at the door by an employee that wouldn't let me come in because I didn't have a mask. I left the store feeling diminished. I called the store and talk to the manager and he said thatthe store had received complaints so they instituted a policy store specific 2

    19 weeks, 2 days and 20 hours
    Anonymous

    Charles Frank MD

    Please institutre shopping policy: "No shoes, no shirt, no mask-no service"

    19 weeks, 2 days and 20 hours
    Anonymous

    Proud Veteran

    I am dissatisfied with policy in store at 525 East 13th Street in St Cloud Florida. I was refused service this morning because I didn't have a mask. I have patronized the store several times in the past and have always left feeling good about the experience. However, today I was left with a very bad taste in my mouth. I was embarrassed at the door by an employee that wouldn't let me come in because I didn't have a mask. I left the store feeling diminished. I called the store and talk to the manager and he said thatthe store had received complaints so they instituted a policy store specific 2 enforce mask wearing. I have a medical condition that prevents me from inhaling my own CO2 over extended periods of time. I feel discriminated against and I'm very dissatisfied. I will never patronize another Ace hardware in my life.

    19 weeks, 2 days and 22 hours