• ADT

    City
    Boca Raton
    Street Address
    1501 Yamato Road
    Zip Code
    33431
    Mode
    nnn-1
    Contact Email
    State
    FL
    Anonymous

    I can't get nobody on the phone in the corporate office.... I got the same run around, class action is the key.. I have a peace order and two criminal harassment charges against my neighbor and they won't help me with getting my system back online with out paying reactivate fees... But you pride yourself on safety... I think not... click bate is what they should pride themselves in... I asked who can help me.. ? Do you need the peace order number ,charging number? No we need a payment before we can talk to you...lol I got it loud and clear...

    14 weeks, 3 days and 16 hours
    Anonymous

    This message is for the VP (Joe) of Western Regional Operations concerning one of your employees that needs to be acknowledged for their service. His first anemic is Dale, unfortunately, I don't remember his last name. He is located in Phoenix AZ. He is in the service area. We have had him not only install our system (alarm and cameras) for business and residence, but also service problems when they arise. Customer service in general in the US is extremely lacking today, however, he is truly an example of the best! He is very knowledgeable with his skill set but also genuinely interested in servicing his customers to the highest level! Our company, Turbo & Electric Company in AZ would greatly appreciate the acknowledgement of his efforts and continued succes from the executive level of the ADT Operations accordingly. Thank you for you anticipated support on this request.

    Sincerely,

    Lisa Fargotstein

    15 weeks, 2 days and 20 hours
    Anonymous

    Sounds good

    Thread
    15 weeks, 5 days and 20 hours
    Anonymous

    When a company let's some one who is not the home owner have a security system put in without the homeowners consent and that person is not of sound mind to even sign a contract. There is something wrong. I feel like this company has taken advantage of a mentally ill person plus caused unnecessary hardship on the home owner and the new tenants.

    15 weeks, 5 days and 20 hours
    Anonymous

    Fraud

    I've been trying to get in touch with someone, a lady named Jessica said to call her anytime and she would help me resolve the issues we are having, she will not return my calls. The guy that installed our unit lied to us and initial the contract without my knowledge, with my initials. Said he would get us 3 visa cards and an extra 100 of our bill. I could go on and on about this whole disaster!!!

    Thread
    17 weeks, 5 days and 4 hours
    Anonymous

    Mad

    ADT is a nightmare you tried calling the number they got listed for the corporate office number and it answers Blue Ribbon a blue apron something like that . I'm getting ready to turn my incident over to the Attorney General's office. You would think with all these negative reviews they were trying to straighten up their act if they think they got me with a contract I will break that contract and they can send it over to collections for 7 years. But I will not stay in something that's not giving me what I asked for and what they told me I would be getting.

    18 weeks, 4 days and 19 hours
    Anonymous

    Bad company. Go with another company instead

    18 weeks, 5 days and 17 hours
    Anonymous

    Sad customer

    Sad it took a whole hour and three reps later to find out that my contract was never cx'd when I spoke to someone 9 days ago which she stated she would cx it. Here she had no authority to cx and should have connected me to another dept. Now after I waited 9 days for the process it starts over today. Lots of sorry and they will take your money fast, but will hold on to your money for as long as they can then give you the run around like you're wrong. SAD!!!!!! I wouldn't recommend them to my dog or worst enemy. Thx for nothing.

    18 weeks, 5 days and 22 hours
    Anonymous

    The rep in Indy are rude something is going on here

    18 weeks, 5 days and 22 hours
    Anonymous

    Florida customer

    I needed a system upgrade at second home and told rep upfront that I would only be there next week, after spending 1-1/2 hours on phone to itemize equipment and contract (she first tried to sell me a monthly charge which amounted to $5000 plus for a system that was $1600 when I told her I paid cash upfront) , was told they had no time slots for next week -- will be getting in touch with another company.

    19 weeks, 2 days and 22 hours
    Anonymous

    They are the worst. Harassing associates coming to your door trying to sell. Total joke.

    19 weeks, 6 days and 19 hours
    Anonymous

    Rickey myers

    Adt is the worst copany i haveever delt withthey lie dont follow up on their products and we hen u call u dont get adt but a dealer do not use this copany hart akes and head akes

    20 weeks, 4 days and 22 hours
    Anonymous

    ADT is the WORST!!!!

    Thread
    20 weeks, 5 days and 4 hours
    Anonymous

    Sina A

    I agree went through the same situation. The worse company I've ever dealt with. I never recommend ADT to ANYONE

    Thread
    20 weeks, 5 days and 4 hours
    Anonymous

    Angry new customer

    The reviews say it all. ADT has the worst customer service in the world. And the managers are not able to handle the simplest issues. Do the executives read the feedback!?

    20 weeks, 5 days and 18 hours
    Anonymous

    Spike and Faye

    ADT sucks. yesterday we had a Security Advisor from ADT come to our home 7/6/2020, who didn't do not a good job installing the security equipment, he came unprepared without having his own right tool equipment. He borrow our drill to holes in the wall. Having problem with the equipment after he left. The door bell ring sound off without not one at the door pulling the door bell button. He claimed he sent copy of the agreement contract to my gmail account it never appeared onto my gmail account. Now I am waiting for ADT Customer Service office to open up to address my complaints, sending a certified mail complaint in the mail to ADT Cooperate, going to my bank today put a stop on draft payment within 3 days to cancel out the contract.

    20 weeks, 6 days and 3 hours
    Anonymous

    KT

    Worst company I have ever worked with. In our 9 months span of having the company with have dealt with 2 no shows, wrong address in the system, cameras not functioning from day 1, only having 1/3 of our house censored due to them not bringing out any equipment, being charged for items we didn't receive, and having to call daily to have our account in active status. Every time I call I am told I need to talk with the other company whether it be ADT telling me I need to talk to Defenders (Protect Your Home) or vice versa. Currently we are paid in full for a month and a half out and haven't had service for almost 3 weeks. No one can fix it. I am currently on the phone now for 3 hours 45 minutes, 2 dropped calls and no help. DO NOT USE this company, go elsewhere. They suck!!! We will be taking this to the BBB, as well as the local news station.

    21 weeks, 6 days and 19 hours
    Anonymous

    Geronimo

    My family and I had to move out of our house due to a new job mixed with COVID 19 problems. Every other company that we had dealings with were willing to work with us and either waive our cancellation fee or some other arrangement that considered our situation. ADT is the only company that amongst the 20+ representatives I spoke with, was not willing to cancel the fee or come up with alternate arrangements. I will never recommend ADT to anyone or do business with them ever again.

    22 weeks, 6 days and 24 minutes
    Anonymous

    DEVA

    I will never use ADT again. The dupe you into buying equiprment and telling you, you have 30 days to cancel, but when you call to cancel your told you had 3 days not 30. Meanwhile I explained i no longer want the system due to a 4 minute delay with the cameras. Everyone keeps sending me to someone else. The rep was like if you read your contract you would of noticed the 3 days. I stated you also did'nt tell me in writing there was a 4 minute delay in your system. Im done.

    23 weeks, 5 days and 40 minutes
    Anonymous

    Nance

    I've been a customer for over 4 years. ADT just increased my bill, without notice, another 13%. It was increased 6 months ago also. I have had numerous rate hikes and never any notice. When installed the salesman advised rate hikes come every 3-5 years and would only be about $3.00. In 4 years my increases amount to $20.00.

    I called to cancel and they wanted to give me another contract. I have not accepted the new contract and cannot get them to shut off the service for 30 days. Just another reason to charge me!

    They are now charging me until 7/10/2020 because of a supposed contractual 30 day notice clause.

    But my original contract is no longer in effect!!

    This will also act as another notice of cancellation of all service.

    24 weeks, 4 days and 22 hours
    Anonymous

    Dolores

    I moved and ADT did not come pick up my equipment ring camera ,patio camera came to my new home stating i would be comped for the equipment not retrieved and not only installed low quality equipment but i was also charged for this low quality equipment i need resolution.

    25 weeks, 3 days and 3 hours
    Anonymous

    Sandra Wilches

    I am so disgusted by ADT right now. I have been a customer of theirs for almost 7 years. Recently due to Covid I lost my 2nd job and had to figure out where I could make some cuts so I ended my ADT service. I received a bill for $50 and went on the website and made the payment. I'm not sure why but the payment did not go through. I didn't know that it had happened until I got a letter. Then next thing you know I receive a letter from a collection agency. They sent me to a collection agency in the middle of this pandemic where people are losing their jobs and for $50! I have been a customer for almost 7 years! I am disgusted and will never use this heartless company ever again!

    25 weeks, 3 days and 12 hours
    Anonymous

    John Karlin

    Have been going around with this company for over three months and over 30 telephone calls!!! We had a security system that did not work. Sent someone out to repair same. Quit working the following day. Called to cancel services that day. Told we had to continue service (that did not work) for 30 more days per the cancellation period. They did not send anyone out again to fix the issue. We are being billed for a camera that did not work and NO ONE with ADT in any department has taken care of this billing issue as promised numerous times. Found out today that our account was turned over to a collection agency a month ago during the time that we were trying to get this bill taken care of with ADT. We have tried everything within our power, telling our issue over and over again to ADT and being told they are working on it only to find out they are NOT working on it and don't give a **** about any customer.

    25 weeks, 4 days and 23 hours
    Anonymous

    Why was i not told i need an alarm permit while they were selling Adt to me? All i was told is first and second false alarm to go off is free but they did not mention "permit" anywhere.. now i have a $100 fine to pay for my first false alarm i had. Who pays my bill??

    25 weeks, 6 days and 9 hours
    Anonymous

    dave

    I had a two year contract.That was over 10 or more years ago.I cannot get anyone to accept that I am cancelling.So, I will just stop paying them, and they can go to hell.No one at this company can let you cancel, they are total assholes.I will sue them, and so should everyone else.

    Thread
    26 weeks, 5 days and 3 hours