• ADT Security Services, Inc

    Street Address
    1 Town Center Rd.
    Number of Employees
    20000
    Related Terms
    ADT
    Twitter ID
    Zip Code
    33486
    State
    FL
    City
    Boca Raton
    Anonymous

    robert e glick

    dear; sir' I would like to know when you are going to take your scam alarm system out of my house. I live on a low fixed income,i got behind,then tried to pay it up,then your f........ comp wants 1,500. to reconnect,to me this is a scam,if you don't come get your scam **** out of my home,i'm going to turn your bussnes to federal goverment,maybe you'll y do something than about getting it out ASP. Mr. Robert E. Glick.

    21 weeks, 5 days and 9 hours
    Anonymous

    Respectfully Retired US Army Deanza M. Walker

    Frustrated,

    I've done business with ADT for over 10 years!! One might think ADT would be transparent and honest with such a long standing business partner. Well, that is not the case at all with ADT!! As of 20 Aug 2020 ADT is trying to rip me off for $3000.00 dollars!! Yes $3000.00 dollars!!! ADT is trying to lock me into a 3 Flex payment plan that I didn't sign up for!! ADT tried to run a credit check on me while I was trying to buy a new home!! Everyone knows that has bought a house, that the bank finacing the home will back off if you allow vendors to check your credit report during the buying process!! Then they came to my new home and threw all this equipment inside of it and then tried to swindle me into this bogus 3 Flex payment plan again!! I called ADT, supposedly they decide to finance the new security system, then all of a sudden they charge my bank account another $1000.00. Then they have the ordasity to say I agreed to the 3 Flex payment plan because I didn't let them run a credit check!! "I explained that I couldn't allow them to run a credit check until after I bought the new home"!!" After I have bought the house then ADT could run a credit check"!! I also explained how the confusion started when their employee refused to pay attention to detail and they just deflected and behaved in a very rigid posture. I'm very disappointed with this company, I'm stuck with all this equipment that I have to pay for up front and really have not been given an explanation on why!! Note to the CEO of ADT your company treats retired combat veterans very poorly!!!

    21 weeks, 5 days and 14 hours
    Anonymous

    Anonymous

    As the man who originally created it id say your still theives.

    22 weeks, 21 hours and 33.92 seconds
    Anonymous

    Lisa Fargotstein

    This message is concerning one of your service representatives in Phoenix, AZ named Dale. Our company, Turbo & Electric Company has been privileged to have him as only our installer for our alarm system and camera set-up for our company and residence as well. He truly is knowledgeable with his skill set , but also genuinely interested in providing the highest level of customer services to his clients. We have been with your company throughout all of its changes from BRINKS, to BROADVIEW, to ADT, and truly recognize a value of a company when we experience it. Customer service is so lacking in the United States today, so we find Dale to be a real gem of your organization. We are requesting the executive team acknowledge his efforts and continued success accordingly. Thank you in advance for your anticipated support on this request. Sincerely, Lisa Fargotstein (Turbo & Electric Company in AZ)

    22 weeks, 4 days and 1 hour
    Anonymous

    phillip

    this was the first time i used the on line system to get my adt system repaired the person on the other end was very patient with me . thank you.

    22 weeks, 5 days and 3 hours
    Anonymous

    phillip

    this was the first time i used the on line system to get my adt system repaired the person on the other end was very patient with me . thank you.

    22 weeks, 5 days and 3 hours
    Anonymous

    Pretty much

    Thread
    23 weeks, 4 hours and 14 minutes
    Anonymous

    Pricilla Gonzalez

    We all need to get together and sue ADT!

    23 weeks, 21 hours and 14 minutes
    Anonymous

    DW

    Long story short. ADT took money out of my account without my permission. I had service for several years at our home, after about three years, we upgraded with addition of cameras that we purchased outright. A couple of years later, we sold the home and was immediately sent a letter saying we owed $700+. I called and stated that I anticipate setting it up at the new home. ADT said that if we did this, we would NOT be responsible for the $700. I told them I was concerned they would take it electronically since it is linked to my checking account. I was ASSURED that this would not and could not happen. It would be ILLEGAL since ADT only had permission to take the monthly fee out. We moved and had ADT installed within 3 weeks of moving (at the tune of more than $1,000 of equipment). Two days before the scheduled installation (we were on the books for approximately 2 weeks with the install date) - ADT took $600+ from my checking account. This caused $22 in bank fees. I called them and spent more than an hour on the phone trying to get my money back. They agreed to send me a check within 7-10 business days. To get reimbursed for my bank fees, I need to show proof and send a letter to a PO Box with the proof asking for my money back. I asked if I could just email them a screenshot. ADT said no, they do not receive emails. I commented that a company who touts being so innovative with the latest technology can only receive snail mail. I plan to report ADT to my employer, my home insurance company and anyone else I can think of to chose another company. After looking at the comments below, it appears that it may be time for ADT to have new leadership as the current leadership is not doing well by its customers. Also, is it illegal for ADT to take money out of my account freely? I am curious, maybe a class action lawsuit is needed because the rep I spoke with states this happens all the time. If you think about it, they can take money freely from our accounts, hold onto it for 7-10 business days (earning interest for them) and then return it to us - this seems like it should be illegal, right? Any attorneys out there not happy with ADT?

    23 weeks, 1 day and 6 hours
    Anonymous

    Terrable

    23 weeks, 3 days and 1 hour
    Anonymous

    Sheree

    I have had ADT for 2 years. I've had nothing but problems with customer service and unable to get in contact with anyone from corporate office. In spite of all of this I pay my bill on time although I'm not able to turn on the system due to too many false alarms. Ask your sales wraps I have called 42 times. And if you would like to contact the Galveston police department you are welcome to do so. I've paid all my fines. Apparently you don't tell people that bulldogs security is the one that installs the system you just monitor it and charge us for it. I paid for all of my equipment. Even though I didn't use the equipment and I'm now receiving a bill after 2 years for $349 up until last month you were taking out $40 some change every month. Babe come and tried to repair the problem and have yet to do it. I think it's poor customer service and outrages that now that I have sold the house and and I told ADT I would no longer be using The equipment or using the alarm system almost 2 years ago. Yet I kept paying my bill I was on auto pay. I think it's outrageous that because I closed my contract early for equipment I did not use for over a year and a 1/2 that you're gonna charge me $369.14. And apparently customer service thinks I should be grateful that I'm not paying $460.77. I have contacted corporate the local offices the constable's office in Galveston and they have to sit on hold as well. And no ADT representative other than customer service will answer any of my questions. The only one at with that was able to explain anything to me and keep sending someone out to repair the equipment that I paid over $2000 for was Laura at bulldog security? But apparently she no longer works there. And the little life alert button you gave me I found out through the police department it's not a life alert button it's a panic button where they come and surround your house thinking someone's breaking in??? I don't wanna pay this outrageous bill I'm still have been paying my monthly. I don't think it's fair and I think it's very dishonest. The new owners that purchased my home apparently my neighbors had told them nightmares that I had had with ADT security system so they went with another company. All of my equipment that I own is still in the house. And partially I don't blame them I should have just closed all of the issues that I had with ADT home security and Especially I with customer service. I am way questing that someone from corporate office contact me or a representative that can help me take care of this bill that I'm supposed to pay ASAP. I just received it yesterday. I don't recommend anyone with a disability and if you're living in the Galveston Houston Area good luck. Make sure you sleep with your phone right next to you. Wednesday install your equipment you're just For 2 to 3 years paying a bill for equipment which I paid over $2000 for the equipment. It's malfunctioning and it's useless.

    23 weeks, 3 days and 4 hours
    Anonymous

    Awful.

    23 weeks, 3 days and 7 hours
    Anonymous

    Ms. Pissed off BRown

    I am shocked and surprised at the ineptitude that ADT demonstrates! I will never use this company again and I will tell my friends, colleagues,people in the street to AVOID ADT!! I am sending a letter to Jim Devries about his inept company and the idiots in the billing department and their IT department. The managers are cowards, never return your call or follow up with the customers. I have been a customer for over a couple of years and I cannot understand why the service is so Piss poor!

    23 weeks, 5 days and 20 hours
    Anonymous

    Derrick

    I had some cameras installed for my residence. During the installation, I was told by the ADT technician I was receiving the best camera for my residence. These cameras had a separate DVR and I used a different APP (HIK Vision) to access the system. A year later, I can not access the system and the ADT technician told me that my internet provider changed my IP address. I have been trying to get ADT to replace the cameras and provide me with a different system. Two weeks later, this is not resolved. If you call on the phone, customer service wait time is extreme. I am looking for better service and can not recommend ADT until customer service change.

    24 weeks, 1 day and 5 hours
    Anonymous

    ADT Failed customer service!!!

    STAY AWAY!!!!! Get a Dog

    24 weeks, 5 days and 3 hours
    Anonymous

    Latasha Jefferson

    Today I reviced very bad services from customer services over the phone,

    A services technicians came to my home to put another camera up the technican refund to do the installation for a new camera 7/30/20 unbelievably disrespect,

    I have 5 camera on my property I am not enthusiastic with the poor I keep receiving from ADT

    24 weeks, 5 days and 3 hours
    Anonymous

    (EMAIL)

    I'd love for someone to just tell me how to pay my bill. The website is not working . It forces me to go to a chat and then goes blank . I called to pay my bill only to be shuffled to 3 different people to then to an automated system that then shuffled me back to another person who never answered after 20 minutes of hold time . All I want to do is pay my bill !!! Could someone please contact me ?

    24 weeks, 5 days and 22 hours
    Anonymous

    Young

    I called to cancel my service and they asked me to stay offered lower rate and 2 outside cameras to compete with company I was going to take my business to. I advised would talk with my husband and see if he wanted to stay with ADT. Called back few days later on the phone 40 minutes and was told by representative he would have rep that gave me the quote for new price and equipment to call me back. I called back 4 hours later notes that were entered from 1st agent changed offering 1 camera and contract for 5 years with reduction of monthly service. The representative lied and they claimed they listened to his recorded conversation so I guess I am the liar and asked to hear the conversation since I wrote everything down he offered me to stay but that was a privacy issue (My conversation to agent private really). Horrible customer service the rep on phone advised they were offering a good rate and would not find a cheaper rate I advised his I don't care what I will have to pay another company I refuse to deal with a liar offering a deal and then writing up something totally different and a company that handles business this way. Cancel my service!

    25 weeks, 22 hours and 57 minutes
    Anonymous

    Sullytoo

    I am having a serious service issue with ADT. My alarm went off in the middle of the night. I could not shut it off. Key pads were dead. Called ADT. Waste of time. I figured out on my own how to cut the power and remove the battery from the system to stop the noise. It sounded for an hour! They told me on the phone they would get a tech out the next day. That was a lie. The earliest they would come out to my home was two weeks away!! Two weeks. Leaving my family without Pulse, intrusion, fire, carbon monoxide and water leak protection for two structures. You cannot talk to a management person. They totally hide behind the electronic wall so they don't have to talk to people like me. I am really angry . The company is to big to care about you. I would never recommend them.

    25 weeks, 4 days and 2 hours
    Anonymous

    Maria

    My Service Act expired with Vivint. I decided to go with ADT and it's been a nightmare. I've had six different text come out in my system is still not correct. You asked to have a supervisor call you and you get no response. I'm at the point to cancel my service and they can send it to collections for 7 years, I don't care but I'm not going to continue on with a company that can't do what they say they would do. I have been lied to from day one. If they don't get it together I will be going back to Vivint.

    25 weeks, 6 days and 22 minutes
    Anonymous

    pwarr28

    ADT wants to be the next headline news for representatives creating false accounts and using private information. I inquired about new service. The representative "Sean" kept stating sorry for having you hold, and the limited time offer is not available to you, so will have to talk to my boss and get back with you tomorrow. Ok - only to find out that with an email from me, he created an ADT account, looked up my home owners insurance for information and billed me $456. I called "Tyler" to state this was a false order and my information had been used to create an account without my permission. He said he would take care of it. I asked for a cancellation number or confirmation - nothing, no email. Today I was called about the installation appointment made by Sean. Sean and Tyler are unethical and supporting the usage of private information to create false ADT accounts. BEWARE!!!

    25 weeks, 6 days and 3 hours
    Anonymous

    S Ruiz

    After nearly 15 years of being a customer. Needed to cancel service - need to move to a new home being built. Wanting to charge me a fee of $175.00 - INSANE. Do the math ADT - charge me 175.00 for cxl fee or lose me as a customer for another 15 years of business. Feeling be held hostage by ADT. Rep on phone was very pushy and demanding. Did a chat on ADT website - heartless. My family has gone through a tremendous amount of grief last few years. ADT is a horrible company - very manipulating.

    26 weeks, 1 hour and 4 minutes
    Anonymous

    Janice coughlan

    I also am trying to cancel service for system not working. Camera doesn't work, now I have a false alarm! Only had system for 34 days and they want $2,000 cancellation fee for a system not working!

    Thread
    26 weeks, 8 hours and 12 minutes
    Anonymous

    Nikki

    HORRIBLE!!! have been a customer for more than 11 years and the service gets worst. ADT doesn't care about protecting and providing service, they are concerned about collecting your money. I have been without service since December, 2019. When my mom called about the system not working they ask the 70 year old to climb up and remove the motion sensor. Is ADT serious? Since the response was NO! Hell No!!, no one called back to schedule a tech. Now they want me to pay a bill for service not rendered.

    Now they want to schedule a tech but all I want to do is cancel; Go to HELL ADT!!

    26 weeks, 1 day and 47 minutes
    Anonymous

    Jeanette koonce

    Terrible service. Lied about my gift card. Cannot hardy hear alarm when it goes off. Called 6/7 times and get no where with any of the operators. Will never recommend to anyone. Hate this system

    26 weeks, 1 day and 5 hours