• Aeropostale

    City
    New York
    Street Address
    112 W. 34th St. 22nd Fl.
    Twitter ID
    Anonymous

    Courtney S.

    Aeropostale has lost the business of my best friend and myself. I live in Michigan. This weekend, we went shopping in Saginaw. I had some items to return to the store. My friend was wearing a mask and I was not. I have a medical condition that prevents me from wearing one. Upon entrance to the store, the lady stopped us and said we were required to wear a mask in the store. I, kindly and calmly, said to her, "I have a medical condition."

    I was shocked by her response. She looked at me and said, "Well, you cannot shop here without a mask."

    So I said, "Ok, I won't shop here, but I have a return." The woman still refused to let me through. Therefore, my friend took my stuff in to the counter to return it. She had to walk out of the store to get information from me twice.

    I will never purchase another thing from your company again. I was denied access to the store for not wearing a mask while having a legit medical condition. This is the first store that has denied me entrance for not wearing a mask for this reason.

    14 weeks, 2 days and 4 hours
    Anonymous

    Toni

    I had the same experience and the manager was rude!

    Thread
    16 weeks, 5 days and 16 minutes
    Anonymous

    Ridiculous return/exchange policy

    I will never be shopping at this company ever again. For some reason, it is an impossible tasks to do a simple return/exchange. I ordered several items last month, and needed a smaller size for the majority of it. I returned the items as directed, and waiting until the package got to the Aero company. I called a few days later also as directed to start the exchange. I spent over 2 hours on the phone, with a representative (the volume is always super low and hard to hear with any of their representatives) as she tried to find my return which she kept saying she could not find. and it took forever to request the items I wanted to exchange. I will never shop here again and I will be sharing my experience with other shoppers, I can not believe this whole thing took this long and it was super complicated for no reason!

    16 weeks, 5 days and 1 hour
    Anonymous

    did you ever get a response to this???

    Thread
    18 weeks, 5 days and 20 hours
    Anonymous

    S.Belgrave

    This is going on to 2 months and still have not gotten my package, each time it is a different excuse, if something is not done before 19th of the month, i will be taking legal action cause this is not fair to anyone. i have messages and emails

    19 weeks, 6 days and 23 hours
    Anonymous

    Yvonne

    I returned my order for a refund, I have tracked it and know it was delivered to you but I can not get a hold of anybody to find out the status of my refund. I have called, tried live chat and also emailed and can not get a response.

    22 weeks, 5 days and 27 minutes
    Anonymous

    Amy Rooks

    I received my order today, after waiting forever,.and I am very unhappy. The shirts did not fit true to size. A large fits more like a small. It's ridiculous! Before the order came I tried 4 different ways to get in touch with customer service,.and they were.unreachable on all ways. I called.the customer service number twice and as soon as I got thru after waiting 25 minutes,.someone picked up the phone and then hung up on me both times. I emailed and.never got a response. This is no way to run a business if you want repeat customers. I am very unhappy. The problem is I like the merchandise, but everything else was a problem. My email address is (EMAIL) if anybody wants to respond.

    22 weeks, 6 days and 23 hours
    Anonymous

    Angela

    Same here! On hold for hours. No reply to email. Nobody available on live chat. They have my money but nothing shipped. And they are posting on fb. Shame.

    Thread
    23 weeks, 1 hour and 22 minutes
    Anonymous

    Amy Rooks

    I want someone to contact me regarding my order. I can't get any help.from your sorry customer service department. They are the worst I have ever dealt with. My order number is (PHONE2)6. My name is Amy Rooks. I either want someone to find my product or refund my money.

    23 weeks, 3 days and 22 hours
    Anonymous

    Amy Rooks

    I am very angry! I placed an order on 5/20/2020 and it took a long time before it was shipped, but I gave the company the benefit of the doubt because of Covid-19. It was supposed to be delivered Saturday, but was not. NOBODY can tell me where this order.is. I tried to.call customer service three times, and they hung up on me everytime before I could even speak.with anyone. I tried the customer service chat and it would not ever connect me with an operator. I just want to talk to somebody, but this company makes that impossible! I either.want my stuff I ordered or I.want a refund. You should never have to go thru this much to get answers. My order number is (PHONE2)6. My name is Amy Rooks. I hope that someone will see this and please DO SOMETHING. I would hate to have this as my last experience with your company, but if this is not rectified it definitely will be.

    23 weeks, 3 days and 22 hours
    Anonymous

    Refund needed NOW

    I waited over a month for my package to be delivered. Once I received it everything was wayyy too small after sizing up due to reviews. So I sent the whole order back, no big deal. It has been 15 DAYS and I still have NO refund. I've called aero almost everyday and get the same answer with an immense amount of attitude, "we're backed up." To even get ahold of a customer service rep I have waited up to an hour on hold!!! You guys have to have the WORST customer service in the world. If I don't get my refund today I will be taking further action against aero. You will absolutely NEVER get mine or my family's business again.

    23 weeks, 5 days and 8 hours
    Anonymous

    Milagros

    I been waiting for my package to be deliver almost a month I call customer service twice and all they had done is giving me attitude just because I requested my refund and put me on hold for more than 35 minutes is a disgrace doing business with this company the customer service is horrible and they ppl they has working to the lady's name is Katherine is a shame to have a "supervisor" that do nothing to help to keep a customer in my behalf I will not be a customer of this company anymore and I will share my experience with family and friends so they don't have to go thru the same bad experience. The order #(PHONE) in case you want to investigate the matter ... Think that I will dout.

    24 weeks, 20 hours and 1 minute
    Anonymous

    We are having the exact same problem- and have called the corporate and when you do- you push 4 for W2 and it just keeps ringing and ringing and then finally goes a a voice message that says we are exepriencing technical difficulties, please call back later- this has been like this for the last 4 days we have tried. Did you figure out how to get your W2 ?

    Thread
    33 weeks, 1 day and 6 hours
    Anonymous

    Patrick Mulrane

    I worked for your company last year and wanted to know how do I get my W2 forms? I was living temporarily in Maryland for school and worked at your company. I am afraid that the address it was sent to was my temporary school address. I have not gotten my W2's and want to know how I can get a copy or see where the original was sent. Thank you

    33 weeks, 5 days and 5 hours
    Anonymous

    Concerned mom

    My son works for your company. He informed me that you are putting all employees on furlough without pay until the Governor opens all business. You should be ashamed of yourself not helping your employees out in their time of need. The least you could do is give them 2 weeks paid until their unemployment kicks in. After all your employees are the ones that keep you in business. HELP THEM OUT!!!

    34 weeks, 3 days and 5 minutes
    Anonymous

    Anonymous

    You could file for unemployment. Aero is letting all part time employees file. I know this because I also work for the company. Just an FYI

    Thread
    35 weeks, 5 days and 21 hours
    Anonymous

    Why is your NYC offices still making staff come into work.

    Get with the program!!!

    Make them work from home!

    36 weeks, 1 day and 5 hours
    Anonymous

    I'm an employee at Mercedes outlets and I don't think it's far to cut our shifts because of the COVID-19. I need the shift because I don't have anyone to help me pay for my stuff.

    36 weeks, 1 day and 17 hours
    Anonymous

    iam a garments manufacturer and exporter in Tirupur India.

    you have any order place for me?

    38 weeks, 1 day and 8 hours
    Anonymous

    Store manager Angie very very suck piece shiet

    Tha store manager Angie store #565 North Star mall in San Antonio that's sucks with tha customers trans 034345 date 2/27/20

    38 weeks, 4 days and 21 hours
    Anonymous

    Store #565 store manager suck

    That store 565 manager to rude white tha customers suck store in San Antonio tax

    38 weeks, 4 days and 22 hours
    Anonymous

    Jessica

    Please please please bring back the Bayla Perfume.

    40 weeks, 2 days and 19 hours
    Anonymous

    maskim

    45 weeks, 3 hours and 3 minutes
    Anonymous

    Kelvin

    I was at Aeropostale at Woodbridge Center 260 Woodbridge center drive , Woodbridge nj 07097 telephone (PHONE), Jaime one of the employees, when I went in into the store , she was really nice and polite, greeted me . She was super nice . Help me to get the right clothes for my son and ,she got great manners, she was a young lady , with a great costumer service skills. I give this store and JAIMIE a 5 Star. Thank you Jaime . You are great,

    46 weeks, 1 day and 19 hours
    Anonymous

    Amanda

    i really need to speak to corporate

    47 weeks, 3 days and 21 hours