• American Express Company

    Street Address
    World Financial Center
    Number of Employees
    62500
    Contact Name
    Kenneth Chenault
    Related Terms
    AMEX
    Twitter ID
    Zip Code
    10285
    State
    NY
    Title
    CEO
    City
    New York
    Anonymous

    Gene

    I always pay my the entire amount of my statement.. This time I paid the entire amount with reward dollars. I continued to receive notices that my payment was due. When I called I was told that even though the entire amount was paid I still had to pay the minimum payment of $35 in cash. That is ridiculous! Why should I have to pay an amount in cash when the entire amount was already paid.

    15 weeks, 2 days and 8 minutes
    Anonymous

    spawned NAZI children with Covid19 in it's MOST destructive stage; attacking YOUR WICKED bodies until you breathe no longer, thereby STOPPING YOUR INTENTIONAL attacks on INNOCENTS who

    ACTUALLY CARE about the WELL being of ALL of God's people.

    15 weeks, 6 days and 4 hours
    Anonymous

    Theresa moore

    America express didn't help me out with a dispute in the charge 1695.00 that ask them to reinvestigate the cut again from Christian tours of Newton NC they American sided with them and won't give me a credit to my acct of said amount please open the case BK up again and thoroughly investigate Christian got BK from norweigen cruise line 1251.00 to their acct 1045 not my American Express acct and Christian tours are trying to keep my money and keeping what I chged thru American Express that not right it unscrouplish and u are playing a part it it I want this case reopen and a credit of my acct BK of1695.00 back to my am exp acct and thoroughly investigate even if I have to go to norweigen to see that they gave Christian tours BK my money for southbound cruise July 27th to Alaskan and NCL cancelled all cruise until sept the 30 please reopen the case

    15 weeks, 6 days and 20 hours
    Anonymous

    Linda A.

    Terrible over the phone help kepted putting me on hold could bear lay ubderstand the lady talking. The issue is American Express will not call Amazon to correct our problem that is what amazon wants before we can use Amazon again.This has been going on for about 2 months with no help for American Express

    16 weeks, 3 days and 21 hours
    Anonymous

    MY GOSH! I have a prepaid American Express and the people that answer the customer service have been hanging up on me. Can't spend MY money the way l want. How the Hell do you regulate my ****

    16 weeks, 4 days and 19 hours
    Anonymous

    MY GOSH! I have a prepaid American Express and the people that answer the customer service have been hanging up on me. Can't spend MY money the way l want. How the Hell do you regulate my ****

    16 weeks, 4 days and 19 hours
    Anonymous

    Sophia Robinson

    O MY GOSH! I have a prepaid American Express and the people that answer the customer service have been hanging up on me. Can't spend MY money the way l want. How the Hell do you regulate my **** money?

    16 weeks, 4 days and 22 hours
    Anonymous

    instead of writing as anonymous leave contact info so we can all communicate and look into the possability of filing a class action suit.. . . . .

    17 weeks, 1 day and 5 hours
    Anonymous

    Tony P

    instead of writing as anonymous leave contact info so we can all communicate and look into the possability of filing a class action suit against AMEX

    17 weeks, 1 day and 20 hours
    Anonymous

    hey have stolen my child's disability money someone help

    17 weeks, 3 days and 15 hours
    Anonymous

    They have stolen my child's disability money someone help

    17 weeks, 3 days and 15 hours
    Anonymous

    The worst customer service , disrespectful, and un American company

    No understanding, of economic pressures during Covid 19

    They wanted to increase our renewal 50% 155.00 per year!

    Our balances averaged1.07 a month for Apple cloud!

    An a American, international corporation, so SAD!

    Someone needs to alert the CEO, Col , ,, ,, , ,

    17 weeks, 4 days and 20 hours
    Anonymous

    Doc

    The worst customer service , disrespectful, and un American company

    No understanding, of economic pressures during Covid 19

    They wanted to increase our renewal 50% 155.00 per year!

    Our balances averaged1.07 a month for Apple cloud!

    An a American, international corporation, so SAD!

    Someone needs to alert the CEO, Covid 19, ?.

    Poor, customer care!!!, Bye BYE

    17 weeks, 4 days and 22 hours
    Anonymous

    member since approx. 1975, my father also held personal and corporate cards since 1962.

    American Express was always our card of choice, personal and corporate. Now that we have sold the business, my father has died, I am retired, I find that as the years pass by, more businesses request that we pay with credit cards other than AMEX. For various reasons, some beyond my comprehension. This has occurred more frequent that I care to remember, it does trouble me most of the time, specifically as I travel and recall that over 40 years in business all I ever needed was my American Express Card anywhere in the world. The credit cards I do carry days, have no annual fees, but my AMEX is $195.00 a year. I do not pay late; I do not ask for extensions. I do not spend like I used to years back but would like to depend on American Express once again as my number one credit card in my wallet. I only carry one American Express, one Master Card and one Visa. The question I have is: How do we elimin

    18 weeks, 1 day and 21 hours
    Anonymous

    amex

    Sorryabout your father

    Thread
    18 weeks, 1 day and 22 hours
    Anonymous

    I am getting nowhere trying to get a refund for over 2,000.00 that I paid into a closed account. Spent all morning g,m,m,m ,m , m ,m ,

    19 weeks, 5 days and 19 hours
    Anonymous

    I am getting nowhere trying to get a refund for over 2,000.00 that I paid into a closed account. Spent all morning getting the run around.

    19 weeks, 5 days and 22 hours
    Anonymous

    DolceDolce

    You need to file a complaint with the Consumer Finance Protection Bureau (CFPB). They have an easy to use complaint system, that guides you through and I can tell you I have used them for many various issues with creditors, and usually get results. Documentation helps, but they investigate everything.

    Thread
    21 weeks, 2 days and 17 hours
    Anonymous

    Francisco Gonzalez

    I have been an American Express member since approx. 1975, my father also held personal and corporate cards since 1962.

    American Express was always our card of choice, personal and corporate. Now that we have sold the business, my father has died, I am retired, I find that as the years pass by, more businesses request that we pay with credit cards other than AMEX. For various reasons, some beyond my comprehension. This has occurred more frequent that I care to remember, it does trouble me most of the time, specifically as I travel and recall that over 40 years in business all I ever needed was my American Express Card anywhere in the world. The credit cards I do carry days, have no annual fees, but my AMEX is $195.00 a year. I do not pay late; I do not ask for extensions. I do not spend like I used to years back but would like to depend on American Express once again as my number one credit card in my wallet. I only carry one American Express, one Master Card and one Visa. The question I have is: How do we eliminate the annual charge without terminating our business with American Express? Your reply would be greatly appreciated.

    Sincerely. Francisco Gonzalez

    23 weeks, 6 days and 13 hours
    Anonymous

    ief and was told that I would not have to make my June Payment. I got an email saying my June payment was late and it would effect my credit score

    When I called I was told the same thing. Whoever I spoke to in May did not give me correct information. I asked to hear the recording of the conversation. I was told they

    couldn't get that for me. After 45 frustrating minutes I was told the only thing they could do if I paid the bill today was to possible cancel the late fee. I have been a member since 1991. No one takes any responsibility. Di.;.;.;.;.;.;.;.;

    24 weeks, 1 day and 21 hours
    Anonymous

    ief and was told that I would not have to make my June Payment. I got an email saying my June payment was late and it would effect my credit score

    When I called I was told the same thing. Whoever I spoke to in May did not give me correct information. I asked to hear the recording of the conversation. I was told they

    couldn't get that for me. After 45 frustrating minutes I was told the only thing they could do if I paid the bill today was to possible cancel the late fee. I have been a member since 1991. No one takes any responsibility. Di.;.;.;.;.;.;.;.;

    24 weeks, 1 day and 21 hours
    Anonymous

    Anonymous

    I asked for COVID relief and was told that I would not have to make my June Payment. I got an email saying my June payment was late and it would effect my credit score

    When I called I was told the same thing. Whoever I spoke to in May did not give me correct information. I asked to hear the recording of the conversation. I was told they

    couldn't get that for me. After 45 frustrating minutes I was told the only thing they could do if I paid the bill today was to possible cancel the late fee. I have been a member since 1991. No one takes any responsibility. Disgusted!

    24 weeks, 1 day and 21 hours
    Anonymous

    Hurt

    Hello Everyone,

    I would like to share how inconsiderate American Express is to our country. As we all well know we are unfortunately living in a pandemic some of us has lost many love ones due to Covid 19 and millions of people cant even buy food, I have never been late nor have I used more than 30% of credit on my card just to keep my score high but american express dropped my line of credit 90% without my knowledge. I was trying to purchase airline tickets because I needed to fly out to pay my respects to my dear mother whom I lost to Covid19 I was told I need to seed in all kinds of documents and if I was reapplying.Never once was I notied they went on to say I had delinquencies not true when I called Experian they stated American Express makes up their own letters

    They were so insensitive knowing that all banks are closed and boarded up due to the city lotting and with my city still being placed in the RED ZONE it would be impossible to gather up to date papers from the bank without getting a 2 to 3 week apt. NEVERTHELESS I was asked to pay $400 on the spot to get them to approve my airline tickets that costed $1300 KEEPING IN MIND I HAD OVER $4000 AVAILABLE. I was told that as of that moment my limit was dropped. While looking at my account on line it didn't reflect what was being said How could such a large company hurt so many people for their own gain of not being paid by the millions of people who unfortunately could not work do to the country pandemic I will be writing a formal letter to the CEO of AMERICAN Express

    24 weeks, 4 days and 13 hours
    Anonymous

    hind

    Dear Kenneth,

    I have major concerns about how customer service is handling customers issues.

    I have been a loyal customer for many years, I have enrolled in automatic payment but unfortunately on occasion it didn't go through. My credit score has been affected tremendously from late payment of 1$ few times few times in 2016 and 2017, meanwhile my spending is more than 50k/ year and always pays on time. Please address this issue with your team and remove those late payments from my accounts by re-aging or any other process to not affect my credit score.

    Hoping to hear from you soon

    Hind

    25 weeks, 1 day and 17 hours
    Anonymous

    Stacey cogswell

    American Express serve green card,, man you are WELLS FARGO bank best buddies when it comes to screwing people over u take the bank with the reputation as the most scamming SCANLESS stealing your money no speak any English play dumb loser **** stupidfied lame yet tough your not cuz when I'm done in court with your pathetic **** you'll be wishing you never took lessons from Wells Fargo cuz see in going to sue you for every cent plus millions all get at your **** f will be JOBLESS U SUCK...

    25 weeks, 3 days and 11 hours