• American Home Shield

    City
    Memphis
    Street Address
    860 Ridge Lake Blvd
    Zip Code
    38120
    Mode
    nnn-1
    Contact Email
    State
    TN
    Anonymous

    I had a tech representative come to my home earld August (07) to address a broken dish washer. They sent out no less than 3-different techs and the problem still has not been resolved. There is no feedback in the process either, while I am still making monthly payments. Seems a bit unfair too me.
    Almost 3 month and my dish washer is still non-operational........not happy!!!!

    4 weeks, 3 hours and 19 minutes
    Anonymous

    Disgusted

    Had my refrigerator "fixed". The tech replaced my icemaker yesterday. Starting yesterday afternoon, my refrigerator started leaking water, still is, and has ruined the bottom of my cabinets and kitchen floor. Gave AHS another chance after my AC debacle which is turning out to be a mistake.

    13 weeks, 2 days and 6 hours
    Anonymous

    C nickson

    Great idea. Thanks for info.

    Thread
    13 weeks, 2 days and 11 hours
    Anonymous

    JeanF

    Same with my AC! And they want payment now instead of when the tech arrives. Not the policy! And I had to wait 30 minutes for approval to speak with a manager. This is the 3rd time in the past couple months we've been lowballed.

    13 weeks, 2 days and 21 hours
    Anonymous

    Mae

    Count me in a Class Action Law suit. I have been trying to get my wall oven replaced since mid July and I cannot get anyone to clarify when I will get an oven or if I will get an oven. If I ever get anyone on the phone it is always the wrong dept. and then I am put on hold and no one picks up. I have been told they have sent me an email on 2 separate occasions letting me know what they will do but I have never received any email. It is strange I can get emails when they are going to send a tech but not to explain what they plan to do. This company is a scam.

    Thread
    13 weeks, 3 days and 1 hour
    Anonymous

    Gayle

    We have been without a dishwasher since 7/6/2020. The part is unavailable to fix and they keep giving me the run around since they are going to need to replace the unit ! Hours upon hours of waiting on the phone for a representative they all say the same ##%$#$^. I was told they were contacting the services manager to see how to proceed supposedly filled out paper work saying the part is back order idefinitely and they would call back with the results. Of coarse nobody ever calls you back. Called them again today and they have no notes in the records that this happened and that they have not heard from the repair company A&E. WHAT!!! I have spoken to A&E and they say they have turned it back over to AHS since they can not fix it. 3 weeks ago.

    13 weeks, 3 days and 4 hours
    Anonymous

    Greg

    This company is a gaggle horse ****! I don't understand how they are permitted to operate. completely non-responsive to customers. There is no way to get a hold of anyone except to sit on hold for hours. Then maybe someone will answer, or you will just get cut-off. they sent out a technician eventually to bid on an ac problem. The result was an outrageous bid that didn't address the problem. Additionally, you will notice this **** bag company will direct their **** technicians to list all labor as "modifications" so they don't contribute to the bill. I have complaints in with the department of insurance, and will likely file a court action. This **** has been going on for a long time but for some reason ahs is still operating.

    13 weeks, 3 days and 18 hours
    Anonymous

    TAL

    Do you have email addresses? This is terrible!

    Thread
    13 weeks, 3 days and 19 hours
    Anonymous

    TAL

    Same exact issue. No AC for 3 weeks. Their techs made it worse.

    Thread
    13 weeks, 3 days and 19 hours
    Anonymous

    Bonehead

    U folk suck **** and u will pay 4 ur FU; u lie and 2 many fingers in the cookie jar. Lawyers r next and hopefully put u out of business.

    13 weeks, 3 days and 20 hours
    Anonymous

    Tom

    Ceo number is (PHONE). Blow up his phone. Same thing they all say we'll get back to you quickly. Asked the customer service rep the name of the CEO and they didn't know. Put me on hold and came back ten minutes later to tell me his name. Told her my wife found it on internet in 30 seconds. Been waiting since June 6th and ac still not running right. They send out the least trained people to work on it. Canceled our subscription. Biggest scam going on out there.

    13 weeks, 3 days and 22 hours
    Anonymous

    Tom

    Ceo number is (PHONE). Blow up his phone. Same thing they all say we'll get back to you wuickly

    13 weeks, 3 days and 22 hours
    Anonymous

    janice

    you should not have a wait time of 50 minutes to and hour to talk to someone,. this is asinine. how would the CEO like it to sit on the phone and listen to the same music over and over for over 30 minutes... BET HE WOULDN'T DO AND SHOULDN'T EXPECT HIS CUSTOMER EITHER.

    13 weeks, 4 days and 1 hour
    Anonymous

    JH

    Sounds like my 9 month long service request for our fridge. It's been open since 12/20/19. Still NOT fixed!

    Thread
    13 weeks, 4 days and 8 hours
    Anonymous

    JH

    I too am about to lawyer up!!!I am sitting here 9 months now with a fridge they have sent 3 different companies out to repair and they al want to continue to replace the same parts and REFUSE to replace my fridge because every time a tech is supposed to come out and say that, they send a new company. That company wants $$$ so they say yes of course we can repair it and request to replace parts the prior company just did. It's ****,000 fridge, I'm betting if it was a cheap apartment fridge they would have replaced it by now. They have put at least $2,000 into parts and labor so far. I am over their games. I spend many hours on the phone with them to be put on hold and disconnect. Call back to go through it all over again. Yesterday alone I wasted 4.5 hrs on hold and on the phone with them to get no where because they continually disconnected me.

    Thread
    13 weeks, 4 days and 8 hours
    Anonymous

    Faran

    Please count me in as well, I have filed an active complaint with the BBB in Memphis and am filing with the FTC and CFPB since they wrongfully attempted to charge my card on file. Yet I am still pending them fixing my AC

    13 weeks, 4 days and 16 hours
    Anonymous

    If your a going to file a class action count me in. June 13 to fix a shower I called over and over, I get different answers. They just don't want to do this. Please count me in. This company should not be in the market.

    13 weeks, 4 days and 18 hours
    Anonymous

    i will join you all

    Thread
    13 weeks, 4 days and 21 hours
    Anonymous

    Im currently in the same spot as you. AC went out July 15 and its not Aug 19th and still no ac. I have been lied to so many times.

    Thread
    13 weeks, 4 days and 21 hours
    Anonymous

    Tiffany

    Im filing the biggest complaint about this company. I still over a month with no AC as they continue to lie to me

    13 weeks, 4 days and 21 hours
    Anonymous

    Mark My Words

    We would join a Class Action as well

    13 weeks, 4 days and 23 hours
    Anonymous

    Olivia223344

    Here are the contact emails of AHS executives: (URL)

    I have sent complaint emails to all of them, and have told them that I want to file a class action lawsuit against their company. Maybe someone will listen if everyone emails these individuals

    13 weeks, 5 days and 2 hours
    Anonymous

    Olivia223344

    Agreed! I will support a class action lawsuit. I have been sending messages to all of the leaders of AHS on LinkedIn. Here are the names I have sent messages too so far:

    Raj Midha

    Chelsea Sumrow

    Rex Tibbens

    If everyone sends messages to these individuals, then maybe we can get through to someone

    Thread
    13 weeks, 5 days and 2 hours
    Anonymous

    Janet Minard

    I have had cold water for a month. I had a leak that I thought was a pipe, but the plumber said the water heater was leaking and turned it off. When I checked the AHS site after a couple of weeks, it said "equipment ordered". After another few days, it was closed. I submitted another request. Same guy came out. Drained water and said someone would call. No one did and the service call was again closed. Now I have damage from the water. I cannot get through on a call. And if I try to put in another service call, they want to charge me again. It was never completed in the first place.

    13 weeks, 5 days and 3 hours
    Anonymous

    STH

    I had Piedmont Mechanical from Grayson, GA come out and the guy stood in my home and told me the separation was from normal wear and tear. Then he gets to the office and because I excused the mess of my home because of a small flood he apparently reports it as such!!*** The unit in the crawl space and the flood that hit in the crawl space are 6-7 ft. apart!! What?! I think AHS pays a kickback to these people to help get claims denied!!

    13 weeks, 5 days and 4 hours