• Arvest Bank-Bentonville

    Title
    President
    City
    Bentonville
    Country
    Benton
    Street Address
    201 NE A St
    Number of Employees
    200
    Contact Name
    David Short
    Zip Code
    72712-5388
    Annual Sales
    484361000
    State
    AR
    SIC Code
    6022
    Anonymous

    Kasandra

    WORST customer service I have ever encountered. Do yourself a favor and stay far away from Arvest Bank. Go to any other bank do not waste your time with this horrible bank.

    24 weeks, 2 days and 1 hour
    Anonymous

    Christy Marvel

    Best bank I've used throughout USA and abroad. Staff is professional, expeditious, and knowledgeable. Of particularly great service are Phillip Partain, Cindy Wagner, and Brady Schlesier out of Saline County Arkansas. Thank f you're looking for a bank that'll go above and beyond Arvest both meets and exceeds my expectations to date, immensely.

    27 weeks, 6 days and 22 hours
    Anonymous

    Elizabeth Aaron

    I am the sister Jackie Holt is referring to. This has been an unacceptable nightmare! I did EVERY thing I was suppose to do when I moved up here for my sister's SSI. Changed address, open a bank account n call Social Security with information. This was the first week of the month in April. Then I get a call n someone has put in the wrong codes! The account was then closed!! Opened another one. Bc of the dates her check was NOT deposited! This is the 4th of May!!!!! SS said bc of the dates it was sent out as a paper check! Now we are waiting on this. Next month I am switching banks! This is unacceptable n very unnecessary!!

    Thread
    30 weeks, 4 days and 1 hour
    Anonymous

    JACKIE E TURNER

    Well my sisters moved to Arkansas from Louisiana and since Arvest is my bank I suggested they use it also. BIG MISTAKE the bank here screwed up the accounts and one of my sisters who gets **** check at the first of the month hasn't gotten hers because the bank here closed it on their own accord Now her check is in limbo their rent is due and bills are due and the check is in lala land so thanks a lot Arvest don't blame them if they switched to another bank that can do their job.

    30 weeks, 6 days and 3 hours
    Anonymous

    G.A. OBrien

    Gday Arvest i had a crisis having to get arvest bank wires from 2016 for court to prove land purchase.. I am in a foreign country and this my retirement savings.. Sincere thanks for very quick reply with important wire informaton for court... Arvest West Plains porter wagner blvd Sincere thanks to Dewana Hawkins and wire dept.. .Arvest is an exceptional bank GA OBrien Thank you arvest happy 2020

    45 weeks, 5 days and 18 hours
    Anonymous

    Karen Boyd

    We had the same issue years ago with Arvest. They will run the large amounts first and then the smaller amounts. Not in the order they appeared as a transaction. Their reasoning is the figure the larger amount is the more important item. I have to call bs. They obviously do it hoping you overdraft. I make it a point if it looks like I am overdrafting, to put that $10 or $20 dollars in the account even if its getting a friend to write me a check to cover it until it processes through. Becaue Arvest will slam you with overdrafts fees then get in your face. They must train these people to have attitude over it. Mark my words one day there will be a reckoning and Arvest is going to have to pay back every overdraft due to rearrangement of the order of the transactions.

    Thread
    50 weeks, 19 hours and 14 minutes
    Anonymous

    Karen Boyd

    I agree. A bank is not supposed to charge for cashing a check written from their own bank. Ludicrous to charge a fee.

    Thread
    50 weeks, 19 hours and 24 minutes
    Anonymous

    Just Me I will never ever do business with any ARVEST BANK of any kind & here is why! I know that I over drafted my checking account several times! When I was told that I owed $416.61 cents I offered to pay that back I had a check for a very large amount of money that I wanted to get cashed so that I could repay the money that I owed them a certain lady at the arvest bank in West Plains Mo refused to cash the check here is what she said that the check wasn't from a real bank in Springfieid Illinois! I also tried two other times to pay that money back that I did owe to them that very same lady rejected my attempts both times when I had the money to pay that bill so I don't believe that I should have to pay that back to them! But I am being forced to if I want to open a checking account at another bank!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    1 year, 5 weeks and 4 days
    Anonymous

    Donna

    I tried to cash a check written on an account at Arvest in Mena Arkansas. Because I am not a customer of that bank, they were going to charge me ****.00 fee. I think that is wrong as the check was from one of their customers and I went to their bank. I will never take another check from Arvest, and I will NEVER do business of anyknid a Arvest bank,

    1 year, 8 weeks and 3 days
    Anonymous

    Charlotte K Ross

    The branch here in Little Rock, was horrible to me. I'd complained about an incompetent teller and the manager called me today, and belittled me and basically threatened me. He told me to not ever call that bank and call one of his employees an idiot. Sounded like a threat to me.

    1 year, 10 weeks and 1 day
    Anonymous

    Charlotte Ross

    Oh, wow, this so just happened to me. Then I was belittled and threatened. And was told that Arvest Bank has no corporate office.

    Thread
    1 year, 10 weeks and 1 day
    Anonymous

    Crystal

    You are absolutely right I am dealing with the same thing. Friday morning I had transactions go through my account and the money was there for them to clear. Then Tuesday I go to the ATM to over draft my account thinking I'm only going to get a $17 overdraft fees because everything else already came through my account here it is Wednesday and I have 5 $17 overdraft fees. I call the bank and she tells me that all the transactions that went through on Friday they didn't clear in till Tuesday conveniently that is when I over drafted the ATM. If the transactions didn't go through my account On Friday when the money was taking out then I wouldn't had to overdraft my account because I would still have money in there. Then she proceeds to tell me that deposit go 1st then ATM withdrawals then transactions. So basically what she was telling me is that all the transactions that went through my account on Friday took the money out which made me not have any money on Tuesday so I went to overdraft my account thinking I was only going to get one $17 fee But instead they decided to process those transactions the same day I overdrawn my account So they can charge me an overdraft fee per every transaction. What I don't understand is how that is legal how can they get away with that if the money was taken out of my count on Friday and I was unable to access it because it wasn't there but then they decide not to process it until Tuesday so I will get over draft fees. This bank is screwing people out of their money. The way that they can duck business should not be legal because they purposely process those payments so it would charge my account and over draft fee per payment so that way they would get more money out of me. There has to be something that we can do because this bank needs to be turned then.

    Thread
    1 year, 27 weeks and 1 day
    Anonymous

    Ryan

    Tuesday April 22 I called the Arvest customer service line (and I use the term "service" loosely) to inquire about my overdraft protection because my dad was on his way to Little Rock, AR for emergency open heart surgery and I needed gas and a little cash to go. I was told via your representative that all I to do was sign up for that he could do it over the phone but it would take a couple days or I could go to a local branch at it would be available "immediatly". Long story short I write a total of three checks thinking I'm covered. Apparently I'm not covered because I'm negative 51 dollars and my checks have been returned. Now I get to pay returned check fees at 25 dollars a pop. Either your customer service reps are poorly trained, stupid, don't care or are just flat out liars. I don't have a lot of money and I'm confident a company of your size will not miss business. I will be opening an account with a local community bank in the coming days. Thanks for the added stress Arvest! Home town banking my as*

    1 year, 32 weeks and 1 day
    Anonymous

    James Reardon

    Been trying to get help while in Costa Rica for 3 weeks and nothing is working. I just read the reviews below and none is good! WOW!!!

    Up until now, I have not had a problem with Arvest and the employees have been helpful. I am locked out of my account and may have to fly back on donations from friends to get it straightened out. All I get is canned emails showing that nobody even read what I submitted. Probably nobody is reading this but us chickens.

    1 year, 42 weeks and 4 days
    Anonymous

    Corinne

    I have dealt with many banks during my lifetime and Arvest has the distinction of being the WORST. Their people are not trained and have to go to supervisor to get the simplest question answered; their employees are totally unempowered and can do nothing other than take the money. We have had a business account with them for several years, and recently were contacted and told that they had shredded all of our opening documents and want to start over with a 28 page application. They have lost a deposit and claimed they never received it and then 2 months later I get a call from the mailroom saying they found a deposit check and what did I want to do with it. Horrible, horrible bank.

    1 year, 44 weeks and 1 day
    Anonymous

    Mad@hsv

    Terrible service. My husband's grandma now has to be without diapers and food because we deposited her check through the ATM and the manager doesn't want to lift the hold, even though she did a reliability release and had it cashed last month at the same bank.

    1 year, 49 weeks and 2 days
    Anonymous

    BRANDIE DAY

    The worst bank I have ever dealt with. Had a company making small charges on my account over a period of a year. I didn't notice because they were small charges and I do not get a statement in the mail even though I have requested one multiple times. I noticed the charges about 10 days ago and called. There was a total of $611 taken out of my account. The refunded $129 and said the rest was my responsibility because I didn't notice sooner. Way to take care of your customers Arvest. Will be closing my account and going to a different bank first thing in the morning.

    2 years, 14 weeks and 3 days
    Anonymous

    Amanda

    Bought a truck from a company harvest bought and every month when I'm still within the grace period they repossess my truck and now no one will talk to me or return my calls still making payments on a vehicle that was repossessed you think they would care a little more about there customers but of coarse they dont

    2 years, 20 weeks and 2 days
    Anonymous

    Brenda

    I was just informed that Arvest Bank, after buying out First Federal and then Bear Bank, sponsored the turtle races in Harrison, Arkansas. Basically every year our town has a turtle race for 4th of July. This is a very tragic event as the turtle population is dwindling very quickly. Turtles are dropped, drilled,painted,starved (all of which are almost always pregnant females) and set on hot pavement where they basically cook since turtles can't control their body temperature. We've been trying to get it stopped for years and already less and less people are doing it. More than half of the turtles entered end up dead. This is a very barbaric event that entertains people on the exploitation of animals. To sponsor this event shows a callus disregard for life, animals and their habitat. I'm seriously considering pulling all my accounts from Arvest. I also plan on informing more of the public and let them make their decision if they want to bank at a bank that sponsors an event like this.

    2 years, 22 weeks and 1 hour
    Anonymous

    Brenda

    TOTALLY AGREE !! But now they also do not want you to use "deposit slips" either, so when you check your account online you can only see a total of the deposit, not each check amount. So far they are still accepting the Duplex brand deposit slips, which I'm forcing them to use. ANOTHER stupid idea. duh

    Thread
    2 years, 22 weeks and 2 hours
    Anonymous

    (EMAIL)

    Mr. Short, I am registering a complaint that does not seem to be able to be resolved by the local Arvest staff. On May 1 my husband entered the hospital in Tulsa, OK and ultimately he has had to have heart surgery. During this time we went to the Arvest ATM located at your 91st and Delaware Arvest bank. I was trying to withdraw funds from my husband's social security card at that location ATM and the funds did not come out. I went into the Manager at that locations, who was an Asian woman. She proceeded to tell me that since it was not a card from Arvest they could not help me and I would have to contact the card from social security. The Manager said there was nothing she could do. This did not seem right.I was not happy with this display of lack of knowledge and help on having the ATM audited. So I went to my personal Arvest Bank and talked to the people we work with on a regular basis. The Assistant Manager, I forgot her name, tried to contact someone in Arvest to see if they could check the ATM and have the camera and perhaps and audit done as the social security card shows the $400 was deducted from that card. Everyone I have talked to has been amazed that Arvest can not do an audit or check your cameras for that ATM to see where that money is floating as it did not come out to me. Does this not seem odd to you? We need this $400 and we want to know where it would be. Perhaps I did not grad the money quick enough but it HAS been deducted from my husband's social security card and is no where to be found. I am asking for that ATM machine to be audited for the date of May 1-3 as were running to a from the hospital and I am not sure which date it was. Again I spoke to the manager at the 91 and Delaware Arvest where the ATM is located and the Arvest Asst Manager at 71 and Sheridan where we bank regularly. I look forward to you immediate response on this. I have though about going to the local News to have them deal with this, as at this time this is overwhelming with my husband's health condition and our need of fund. Thank you for your help in resolving this lost $400. Sincerely, Mrs. Brian Murray

    2 years, 28 weeks and 3 days
    Anonymous

    The worse bank ever

    Could be worse I just received a judgment of collections from 2011. Everything is current and no one can tell me what it is The best part is I'm a Arkansas resident only did business in Arkansas branches but the suit was filed through Missouri... Why would they do that?! Oh because the statute of limitations is 5 years in Arkansas and 10 in Missouri... Unethical.... I'm sure a nice lawsuit would uncover many many people that have been unlawfully brought judgments against!!! Arvest is the worse!

    2 years, 28 weeks and 4 days
    Anonymous

    Pattee

    When I see a commercial on tv bragging on customer service in arvest bank psi just about throw up. In the local arvest bank here in NE okla you can always expect a wait there's some staff there but they don't do anything. It's not the exception It's eveyday this morning as usual there was a line in the lobby 7 employees there just one teller waiting on the customers 4 were laughing & joking in an office 2 more were at desks twiddling their thumbs & 1 teller no one had a customer none of them were even remotely busy & not a one attempted to get behind the counter & help someone we all had to wait for the one teller while the others had a good time goofing off customer service what a joke!!

    2 years, 30 weeks and 1 day
    Anonymous

    I enjoyed banking here until I got over a grand stolen over an 18 month period and they kept telling me I couldn't get it back because I was in possession of the card. Only reason I was ever given. Then a transfer I cancelled on my account 6, count em, 6 times put me in the red today. It was pending so I transferred money over to get it back up at about 7:30 this morning. I got off work at 1:00 and the $17 fee got posted to the account. I was then told I couldn't close the account until the $17 went through. Good going Arvest. I'm done with your bs.

    2 years, 31 weeks and 2 days
    Anonymous

    Clueless Management

    Who was the brainiac that decided they could save two cents a year by reducing size of the drive-thru receipts down to about two inches? No room to write notes on it for bookkeeper but more importantly more easy to lose or fly away and harder to read for visually impaired. Thanks for lack of understanding your customers and discrimination against the elderly.

    2 years, 37 weeks and 6 days