• AT&T

    Street Address
    208 S. Akard St.
    Contact Name
    Randall Stephenson
    Twitter ID
    Twitter ID
    Zip Code
    75202
    State
    TX
    Title
    CEO
    City
    Dallas
    Anonymous

    I ordered internet on 10-26-2020 and installation date for 10-28-2020 but no one has shown up. I ended up losing a day from work, on the phone for 5 and half hours sent to 18 departments which sent me to the same department (3) of them 5 times. Most could barely speak English, and one lady was so dam rude I could have come through my phone and chocked her. At the end you guys made the mistake but but fixed it, well let's you wouldn't help me get a installation date moved up even after it was your mistake. I'm going to talk to a lawyer because I have everything in recording. So good luck AT&T

    4 weeks, 5 days and 11 hours
    Anonymous

    In August I had no internet or uverse for 5 days. So someone at your company gave me a $25 credit. My bill auto pays on the 17th of each month for some reason when he gave me the credit it changed my auto pay to the 1st of each month so now you send me a Bill double of what I pay and say my bill is past due. I don't know how you do business but apparently you have incompetent employees. If I have to go to my bank tomorrow and change my bank account I will unless this issue is resolved before that money is withdrawn. Next will be to the media with all my paper Bill's of what I pay monthly!

    4 weeks, 5 days and 21 hours
    Anonymous

    I am a per-pay customer who bought a card at the store yesterday. I am currently on the phone with AT&T Mobility Customer Service and they are telling me that it is something the matter with AT&T Card system.
    That would be fine but during a time like this, this is unacceptable. I had an interview at 8 am and I have now missed an opportunity to have employment again and all that can be said is your sorry. NO some one needs to figure out how they can make this right. I have also been on hold waiting to speak with a supervisor now for over 20 mins. The customer service rep said his name was Richard F.

    4 weeks, 6 days and 10 hours
    Anonymous

    Out of the country customer service! It's been 7 **** weeks sense I cut the cable and NO refund! Customer service is in the Philippines for Gods sake!!!!!!!! AT&T is such a great company!!!!!

    5 weeks, 8 hours and 27 minutes
    Anonymous

    I have been without tv service since Oct. 1st!! Att has cancelled 4 APPOINTMENTS with me. I am beyond fed up!!!

    5 weeks, 1 day and 8 hours
    Anonymous

    ine of service for over 2 hours now. The incompetence is really shocking. There was only one lady that knew how to do her job. Yet that didn't stop the **** from the financial department from coming off all cynical and high and mighty. Hey news flash, you are the only one that likes to hear your self talk. Everyone else is not stupid, they are just annoyed. ATT has the worse automated service, that just sends you in this impossible circle to navigate. Their website is beyond user friendly. And their employees are poorly trained. You get what you pay for. Which apparently A

    14 weeks, 4 days and 2 hours
    Anonymous

    Jay LeStarge

    Agreed!!! Foreigners answering the questions and they don't understand the language. Don't use AT&T. Cheaper elsewhere anyway.

    Thread
    14 weeks, 4 days and 2 hours
    Anonymous

    Jay LeStarge

    20+ years customer and for last 5 years I have had nothing but troubles with customer service. I'm leaving with 6 lines. Cheaper elsewhere anyway

    Thread
    14 weeks, 4 days and 2 hours
    Anonymous

    Jay LeStarge

    I would not recommend AT&T, not even to someone I don't like. For 5 years I have had the worst experience with the costumer service representatives. Being transferred from agent to agent to agent so on and so on. I'm a 20+ Years customer and I'm leaving.

    14 weeks, 4 days and 2 hours
    Anonymous

    Disappointed

    I have been trying to activate a new line of service for over 2 hours now. The incompetence is really shocking. There was only one lady that knew how to do her job. Yet that didn't stop the **** from the financial department from coming off all cynical and high and mighty. Hey news flash, you are the only one that likes to hear your self talk. Everyone else is not stupid, they are just annoyed. ATT has the worse automated service, that just sends you in this impossible circle to navigate. Their website is beyond user friendly. And their employees are poorly trained. You get what you pay for. Which apparently ATT does not.

    14 weeks, 4 days and 3 hours
    Anonymous

    At+t has always out sourced. Find a better job and shut up

    14 weeks, 4 days and 3 hours
    Anonymous

    eal with, the employees lie and don't provide correct info to their customers....was lied to back in june, july and today this month (aug), on the phone for the second time today and the gentlemen this time actually provider info that verified previous employees were nothing but liars....like I told the guy, your employees need to get on the same page and have the common courtesy to tell customers true info, undoubtedly your company doesn't

    14 weeks, 5 days and 15 hours
    Anonymous

    Unhappy customer

    Att/directv is the worst company to deal with, the employees lie and don't provide correct info to their customers....was lied to back in june, july and today this month (aug), on the phone for the second time today and the gentlemen this time actually provider info that verified previous employees were nothing but liars....like I told the guy, your employees need to get on the same page and have the common courtesy to tell customers true info, undoubtedly your company doesn't take the time to properly train employees...and your upgrade to genie devices, is actually a down grade...just another way to provide less options for more money....now I understand why people complain about your company

    14 weeks, 5 days and 22 hours
    Anonymous

    I'm going to arbitration. It's been months ths and multiple emails. AT&T has raked me

    14 weeks, 6 days and 2 hours
    Anonymous

    I'm going to arbitration. It's been months ths and multiple emails. AT&T has raked me

    14 weeks, 6 days and 2 hours
    Anonymous

    I'm going to arbitration. It's been months ths and multiple emails. AT&T has raked me over.

    14 weeks, 6 days and 3 hours
    Anonymous

    ASHLEY

    THIS IS SO TRUE, I HAD A REP TELL ME MAYBE I NEED TO TRY ANOTHER COMPANY!!!!

    Thread
    15 weeks, 2 hours and 40 minutes
    Anonymous

    Who is exactly is att employing for customer services? After 'decades' of being an att customer, we have decided to switch to another provider after having an att representative hang up on us in anger. This really happened and I am in total shock. This att representative was in total anger after finding out about the switch in providers. The att representative yelled at my family member and hung up the phone on her. Att must be desperate for employees to be hiring such unprofessional

    15 weeks, 1 day and 16 hours
    Anonymous

    Anonymous

    Who is exactly is att employing for customer services? After 'decades' of being an att customer, we have decided to switch to another provider after having an att representative hang up on us in anger. This really happened and I am in total shock. This att representative was in total anger after finding out about the switch in providers. The att representative yelled at my family member and hung up the phone on her. Att must be desperate for employees to be hiring such unprofessional employees with low standards

    15 weeks, 2 days and 6 hours
    Anonymous

    AT&T since SBC has purchased and renamed themselves at AT&T has totally given up on customer service. They should be driven into the ground and put out of business

    For their incompetence in the ability to satisfy a customer. From their wireless, home internet, home phone and direct tv services they have piss you off after hours on the phone 20 different people. They do it because they can. It's as simple as that. The don't value you as a customer because you leave and someone else signs up. Please don't waste your time if you are new to AT&T services. This is coming from a longtime loyal customer who is completel

    15 weeks, 3 days and 13 hours
    Anonymous

    AT&T since SBC has purchased and renamed themselves at AT&T has totally given up on customer service. They should be driven into the ground and put out of business

    For their incompetence in the ability to satisfy a customer. From their wireless, home internet, home phone and direct tv services they have piss you off after hours on the phone 20 different people. They do it because they can. It's as simple as that. The don't value you as a customer because you leave and someone else signs up. Please don't waste your time if you are new to AT&T services. This is coming from a longtime loyal customer who is completel

    15 weeks, 3 days and 13 hours
    Anonymous

    Dan Mott

    AT&T since SBC has purchased and renamed themselves at AT&T has totally given up on customer service. They should be driven into the ground and put out of business

    For their incompetence in the ability to satisfy a customer. From their wireless, home internet, home phone and direct tv services they have piss you off after hours on the phone 20 different people. They do it because they can. It's as simple as that. The don't value you as a customer because you leave and someone else signs up. Please don't waste your time if you are new to AT&T services. This is coming from a longtime loyal customer who is completely dissatisfied with the last 4 years of service.

    15 weeks, 4 days and 2 hours
    Anonymous

    Loyal customer

    Pissed with technical support...10 appointments!!!10-12 calls and supervisorsssss!!! Still over a month my service still not fixed. The excuses are all made up like they reading a book oh I forgot technology on line reading from a script of what to say. I am angry

    15 weeks, 4 days and 23 hours
    Anonymous

    The absolute most incompetent organization. They lie and mislead, or simply do not explain services. AT&T has effecitively mangled every interaction I've had with them. Awful.

    15 weeks, 5 days and 6 hours
    Anonymous

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    15 weeks, 6 days and 2 hours