• Bath Fitter

    City
    Montreal
    Country
    Canada
    Street Address
    5187 Papineau, Montréal, QC H2H 1W1
    Anonymous

    CARL

    i AGREE.

    Thread
    21 weeks, 18 hours and 46 minutes
    Anonymous

    CARL

    I had a shower installed. It looked great but water would come out of the door. I had them here several times and it still leaks. Now when I open one of the doors it comes off the track. It is very hard to open. I will not give this company a good report. The doors do not line up. Water on the floor. This is the Columbus Ohio office. Do not use this company. Very poor service.

    21 weeks, 18 hours and 47 minutes
    Anonymous

    CARL

    CARL

    21 weeks, 18 hours and 48 minutes
    Anonymous

    No more

    I had nothing but problems with this company! I used the Louisville My branch. The salesman lied to me . He said that any flooring that was removed would be replaced. When the crew came jn, they said they were not told to do that. They said they don't do replacement. When the tub was installed I told them it wouldn't work. It was too small. They said to call the office to speak to the salesman. When I called I was left on hold. No one would talk to me! I saw an ad on Facebook for BF. I left a honest remark about them. A few days later I get a call from Ken. He said he was the new salesman and that he would do what takes to make me happy. Another lie! After many calls on my part. He said he had a tub for me. He bought out the shell. Again it was too small. He said he would keep trying to find us a tub. That was a month ago. I tried calling him and the has been no response. I tell everyone never to usr this company. They are the worst!

    23 weeks, 3 days and 16 hours
    Anonymous

    Sandi

    I just received a nasty call from a CSR rep from a FB request from Vancouver office she was such a horrible rep for this company let alone she just made excuses for not returning my request that I book for a Monday I stayed home thinking I responded to her email for a formal time and day.I I WILL NEVER REQUEST THEIR SERVICE AGAIN!!

    35 weeks, 3 days and 20 hours
    Anonymous

    Anonymous

    I had a similar issue with water pooling, however, mine was under the liner, it was very hazardous when standing on it. BF came out to redo the job, however, only to charge me the full amount of a bath again, not a redo, which had life long guarantee? When the new tub arrived, it was the wrong size. It took them over a week to order a new one, then finally the job was done. The young technician was very good, thorough and clean, I had bought all new fixtures, all they had to do was to replace what was done sloppily a few years ago. Their competition who looked at the job said right away that it was BF and I should contact them to redo it. First they send a person to drain the pooling under the liner. It was done, and then water accumulated again in no time. I now have to hassle with them over cost. The Life Time Guarantee is not honored. Be prepared if you hire this company

    Thread
    50 weeks, 17 hours and 47 minutes
    Anonymous

    Roy A Leon

    I have tried to contact Bath Fitter in Mokena ,illinois I've sent emails and left messages I never get a response So tomorrow I will visit the store seeing that's the only way I can actually talk to a person about getting my bath tub repaired

    If I lied and said I was interested in getting a new shower I bet i would get a response Very disappointing experience with your company.

    1 year, 6 weeks and 17 hours
    Anonymous

    Bill in Victoria

    On June 18 2008 we finally had our tub and surround installed properly. We had ordered it February 1 2008. The first tub broke and we had to wait a few months before it could be replaced. When it was replaced the installers broke the plaster lath wall and the wood baseboard. I had to pay a contractor out of my pocket for repairs. Bath Fitter would not pay nor would they give us a break on the price because of the delay.

    A month ago (September 2019) the surround started pulling away from the wall. I contacted BF and they said they would schedule an appointment to fix it. They actually scheduled 3 times as the first two were cancelled by them.

    The wall was repaired and about a month later I received a bill for $234 for reinstallation. This is Bath Fitter, the company that offers a Lifetime Warranty and installs in a day.

    I wrote the company yesterday and told them there was not a hope in hell that I would pay this bill. I am presently relating this story on social media.

    Incidentally the product in itself is excellent. eleven years later it looks like it did in the beginning.

    1 year, 8 weeks and 17 hours
    Anonymous

    Shirley

    Shirley, we had a tub put in with bath fitter for my 73 old mother. The tub started cracking so they came out and replace the tub. The young man told my mother he will be back he had to order something. So we came home to visit my mother from out of town. That when we realize the man didn't finish. So I started calling in October the was very nice at first saying she will back. Then she started get a attuide. Saying the owner was at the hospital with his child cool. I waited another week call back he was out town for two weeks at the corporate office. Then I ask for his boss she it on one over him.

    1 year, 8 weeks and 4 days
    Anonymous

    Luz T.

    Made appointment, expert arrives measures, takes photos, give 600 deposit. Insert arrives 4 weeks. Installer arrives low and behold can't install some issues not caught by sales rep. mind you manager approved all photos and measurements prior. Manager contacted two options given me return deposit sent to Canada office I paid in Illinois (Guess Not), or tear down my good ceramic wall, put insert and then put up their shower walls costing me more money ( Hum!!!) I didn't see that coming! I guess no insert for me. Thanks Bathfitters. Buyer Beware. Still waiting.

    1 year, 9 weeks and 4 days
    Anonymous

    Denise Vercota

    bath fitter charlotte office dispatched thieves to my home to perform the work. 10 days after bf was in my home I discovered that two to three thousand dollars was stolen from my master bedroom closet. I contacted bf and the manager came to my home to try to suggest that I had moved the money and forgotten where. I also contacted Tennessee and Quebec both of which had no interest in helping me with my situation. I have filed a complaint with the Better Business Bureau. I have told every person whether it be in line at the grocery store or on social media. My home is my sanctuary and bf violated this. The stress brought on by bf thieving employees has caused me health issues as well.

    1 year, 14 weeks and 3 days
    Anonymous

    Karen R

    UPDATE TO BATHFITTERS: Samuel from BathFitters came this morning and fixed the problem we had with the installation around the mirror and installed the towel bar we were supposed to have. When he saw the problem, he immediately had the solution and fixed it beautifully and had everything done and cleaned up within 2 hours. The manager of the Charlotte office called within 15 minutes to make sure the work was done to our satisfaction and apologized for the miscommunication. We are now satisfied with our installation and sorry it had to come to this.

    Thread
    1 year, 17 weeks and 3 days
    Anonymous

    Karen R

    Regarding BathFitters: We can't get service at our home in Charlotte to replace some work that was installed incorrectly. We've called repeatedly for 2 weeks and are promised over and over that it will be taken care of the next day, but then we don't hear anything and need to place another call, with the same results. We are very disappointed after spending so much money and we don't seem to have any recourse. Bathfitters has been paid and it appears that's where their "lifetime warranty" ends. Very disappointed and very costly for us. We will review on other sites such as Yelp and NextDoor to alert others to never do business with this company.

    1 year, 18 weeks and 1 day
    Anonymous

    Lisa

    I'm so sorry I've signed a contract with Bath fitters. Sales lady was too good. Even convinced us not to get second quote. Customer Service is terrible,they just don't care. There plumbers costly to fix leak instead of me wasting water for the 2 month wait. Installer I really liked but he had to redo all the plumbing that was just done,he gets the wall skin on ,then the tub skin was not the right one, it was ordered incorrectly ,no surprise there. Now today tub is in but I must wait another 3 weeks 2 days for install.

    1 year, 20 weeks and 4 days
    Anonymous

    Very disappointed no return phone calls all I ask for was cancellation. After they broke the contract.all I get is the run around.all I want is my money back.i will use my existing tub and shower because I dont trust any bath fitters.

    1 year, 21 weeks and 5 days
    Anonymous

    Renee

    I'm having a problem getting the shower I had installed complete. They came out on 6/28 and 6/29 and the job is still not complete. I knew that I had to have another mantle installed and a customized door done. I allowed 2 more weeks for that. Here it is over a month later and still not complete..They finally installed the mantle last week and they came back out and had to measure a 2nd time for the door and was advised then it will be another 2 weeks for the door. RIDICULOUS!!!! I have requested that the local manager to call me several times and still have not received a call back. When I asked for the home office number I was told it was in Canada and she did not have that number. I have called the Tennessee office twice now and have left messages. I left one today for someone named Mike to return my call. Hopefully I will get a call back now. All the local office can say is that they are at the mercy of the mantle and door company. I advised her my money was given to Bath Fitter. This was supposed to be done before my son and his family moved in..Now I have 7 people all trying to use 1 shower. WHAT AN INCONVENIENCE!!!!! You have since lost 2 more potential customers.. I did not tell them not to use you. I just told them my experience and let them make their own decision.

    1 year, 23 weeks and 1 day
    Anonymous

    Debbie

    I am having problems with the seal. It keeps coming off and mildew gets in. I have called for help on this and am told this is not covered under my warranty.

    1 year, 23 weeks and 6 days
    Anonymous

    HQ personnel that deals with issues that the local offices won't respond to is (PHONE). They hide this info and bounce you around so you'll give up. She told me that they had been in business for 35 years after I told her I didn't see how they were still in business. I responded by telling her that If they did business for 35 yrs the way they are with me they would not be in business for sure.

    1 year, 24 weeks and 2 days
    Anonymous

    Bath Fitter Customer Service

    Hi Nancy, we're sorry to hear about this experience and we'd like the opportunity to look into this mater further. If you could please provide us with your zip/postal code we will have our local team reach out to discuss further. Thank you.

    Thread
    1 year, 24 weeks and 3 days
    Anonymous

    Nancy Murphy-Walsh

    NIGHTMARE, terrible job, I told everyone that I knew not to use Bath Fitter, it was a nightmare from the 1st day they showed up. A 2 day job took 3 weeks of mistakes, they started with telling us they could order a pan that they didn't supply any longer, then they came with the wrong size pan, they installed the corner unit with the foot rest 18 inches off the floor, it was suppose to be 12 inches. The glass doors were not the ones we ordered and we decided to keep them because we just wanted them to leave. My husband took the first shower and their was water all over the floor. They didn't seal the unit correctly and had to come out again.

    1 year, 24 weeks and 4 days
    Anonymous

    Judy Wolcott

    Very bad job. First time they installed the handicap seat incorrectly. 3 months later they came out and said all I would get is a new wall put up over the new wall they installed. They did put a new seat in, (smaller) right up against the corner of 2 walls. I was told by manager that they would do what was best for Bath Fitter. They broke the led light bulb in my ceiling light and I asked them to please be careful. They scratched the paint off my newly painted ceiling. I complained and got nothing. The trim pieces were run all the way to the floor and they new a new floor was going to be installed. This company does not care about the customer, they said so when the woman stated they would do what was best for Bath Fitter. TELLING EVERYONE I MEET NOT TO USE BATH FITTER. I am elderly and they took my money and ran. Oh yeah, water splashes out under the inside door, all over the floor.

    1 year, 28 weeks and 15 hours
    Anonymous

    John Barnshaw

    I think that someone at Bath Fitters HQ's should see the article below. You are getting some bad press which could have been positive if the local manager in Charlotte, NC, had looked at ways to help this new home owner. Below is the NextDoor posting that thousands of people get in their in-basket!

    +++++++++++++++++++++++++++++++++++++++++++++++++

    Do NOT use Bath Fitter

    Bought our home in December after it was renovated by previous owners. All three bathrooms in our home were renovated using Bath Fitter. Our master bath has caused us problems from the day we moved in (when we showered, there would be water all over the bathroom floor). Now our caulking is cracking. Bath Fitter doesn't transfer warranties to new owners, despite the fact that the job was done 8 months ago. They offered me quite the special since I was the new owner ... $75 an hour for someone to come fix it!!!! What a joke. Clearly they have no commitment and can't stand by their brand.

    FYI...They live in Huntingtowne Farms - Nane of person writing in NextDoor is Daniella

    15 hr ago 49 neighborhoods in General

    1 year, 30 weeks and 2 days
    Anonymous

    Pam

    I had the same experience. I was told it was one piece and wouldn't have to worry about caulking again. This is not the case- very misleading. My bathroom still is not done. The customer service is horrible- here I sit with my bathroom not finished and 2 weeks later still waiting.

    Thread
    1 year, 37 weeks and 23 hours
    Anonymous

    Eunie

    I'm extremely upset with this company. Disgusting customer service. I had 2 showers installed which took a week. The first crew that arrived didn't have the right materials. Black marks were left on the walls and ceiling. Cocking has air bubbles that have burst, and it's all over the frame work, a five year old could have done a better job, The shelf in one stall is so tipped that a bar of soap will come flying off. The crew did not clean anything up. Dinged up other walls in the bathroom that I have to pay my contractor extra to fix. Four different people have come out to look at the job that took place a month ago. They say it needs to be fixed but nothing has happened in 4 weeks. When you call for customer service they send you to someone's answering. No one gets back you.

    The unfortunate thing is they have my money so no one cares.

    If I had read these reviews before hand I'd never ever have gone with this company.

    1 year, 48 weeks and 19 hours
    Anonymous

    EJ Collier

    BF Bath Fitter (PHONE) MISSED Yesterday3:56pm Duration: 0s Options BF Bath Fitter (PHONE) MISSED Yesterday3:56pm Duration: 0s Options BF Bath Fitter (PHONE) MISSED Yesterday3:55pm Duration: 0s Options BF Bath Fitter (PHONE) MISSED Yesterday3:55pm Duration: 0s Options BF BATH FITTER (PHONE) MISSED Yesterday3:55pm Duration: 0s Options BF BATH FITTER (PHONE) MISSED Yesterday3:55pm Duration: 0s THIS IS HOW MANY TIMES MY HOME WAS CALLED YESTERDAY BY YOUR COMPANY! PLEASE STOP! MY BATHROOM WAS INSTALLED YEARS AGO. I LIKE IT BUT YOU'RE HARASSING ME!

    1 year, 50 weeks and 23 hours