• Best Buy

    City
    Richfield
    Street Address
    7601 Penn Ave. South
    Number of Employees
    167000
    Contact Name
    Corie Barry
    Twitter ID
    Zip Code
    55423
    State
    MN
    Title
    CEO
    Anonymous

    I was scheduled for a home delivery on 11/20 between the hours of 7am-1pm. I even took off work. The night before my sold my old TV since the new one was coming in the am. I check email and tracker..it says agent is assigned and on his route. So I continue to monitor the whole day. Come 2:35 I figured I waited long enough and call the "customer service" hotline. I was on the phone a total of over 3 hours. I was finally told that I had to reschedule. What! No information would've been sent to me if I didn't call to inquire about ..where is my delivery. Even after I talk to a "manager" I was told there is nothing they can do ..other than reschedule me for 11/25. So that means I have to take another day off and pray they don't screw it up again. Plus I now have no TV at all till they deliver 5 days later.. The icing on the cake is..kids are out of school next week for Thanksgiving holidays. They couldn't even make a replacement. I will be out of 2 days of work because Best Buy couldn't hold up to their promise of "OUR PROMISE IS TO PROVIDE YOU WITH EXPERT SERVICE".....I think everyone should call the Better Business Bureau.

    5 days, 10 hours and 10 minutes
    Anonymous

    Ridiculous service.. Best Buy corporate is so ridiculous I have never seen somebody a representative so ignorant thinking that she's some GODS gift to creation.. Then on top of it they send it to the **** Philippines!!

    4 weeks, 1 day and 3 hours
    Anonymous

    Dear Mr. Barry,
    I have been a loyal customer of Best Buy for at least 20 years now. My deceased husband and I loved visiting your store and purchasing everything from t.v's to computers, to appliances. It is with such sadness that I write to tell you how I will not be doing anymore business with your company. I realize these last several months with Covid-19 have been difficult for all of us and it is with this in mind that I lodge this complaint. I ordered my second Samsung The Frame tv on October 18, 2020...(the first Samsung was sent to my condo at the lake and I also had trouble with incompetent delivery people who I had to replace with someone outside of your company to do the final installation.) Yesterday I waited from noon until 8:00 pm to receive my new tv. I received an email confirmation that your people would be at my home yesterday between the hours of noon to 8:00pm. After spending several hours on hold yesterday I finally hung up ...this morning I texted with your on line chat person and reiterated all the information regarding my order and it not being delivered as scheduled yesterday. I was told that it was not in stock but I could reschedule and they would deliver it this Thursday Oct. 29, 2020 between 7:00-1:00 pm. I agreed just as I did last time but if they do not come this Thursday I will cancel the order. My point is simple. If your company is unable to honor delivery and installation appointments due to Covid or whatever a simple email, text, or phone call would be appreciated. It is astonishing that a company that sells computers etc. is unable to use technology to notify customers of a delay with their delivery and installation. I had a gentleman install a wall plug and paint the wall where the new tv. was going in my house and he easily could have also installed the tv but for some crazy reason I assumed Best Buy would be the better installer of their own products. All your company had to do to keep me as a customer was tell me that your were no longer doing installations or give me a phone call well in advance alerting me to the problem in delivering on time so I didn't waste my day waiting for you to come. These are simple request that any reputable company would meet. Please do check my account so that you can get some idea of the kind of business I have given your company through the years. Deborah Isbister 4465 Bent Tree Farm Road Winston Salem NC 27106. (PHONE) or (PHONE)

    4 weeks, 1 day and 9 hours
    Anonymous

    I was in your Newport News Virginia location yesterday and needed assistance with an appliance package.
    I am permanently disabled.
    A man Jevaughn who claimed to be a store manager refused to assist me along with his staff in the appliance department.
    No one would answer any questions on availability of appliances.
    I was told because I was not wearing a mask.
    My disability exempts me from wearing a mask.
    I also believe I was discriminated against in the appliance department. Not only am I permanently disabled but also caucasion. The appliance workers last night were black.
    Other departments in you Best Buy that had white workers did not have any problems assisting me without a mask.
    Please respond
    Sincerely Lynn Warness (PHONE)

    4 weeks, 3 days and 14 hours
    Anonymous

    I had phone insurance during the pandemic. I dropped my phone and wanted to fix it. I called my insurance and spoke with a man who said "since your insurance is going to expire soon and we are not open right now i will note your account so that you can come when we start reopening" once you reopened i went in. I went in to the Atwater location and asked for help but was told I couldn't be helped because my insurance was expired. I explained my situation and still no help.

    I went again to the Atwater location and just purchased a new s20. Bought insurance on that too.

    Then wanted to transfer my old phone info onto my new phone but I had to do it myself at home. I then asked about my old phone and if they could help me out with fixing it. I was told they couldn't because it had no insurance on it. I explained my situation again. Still no help. I was then told if I wanted any help I would have to go to the Torrance location.

    I then made an appointment and went there. The man told me he couldn't help me because there was no information on his computer about my phone. He said he would email geek squad and that they would get back to me. I waited for a month and no response.

    13 weeks, 5 days and 14 hours
    Anonymous

    I had phone insurance during the pandemic. I dropped my phone and wanted to fix it. I called my insurance and spoke with a man who said "since your insurance is going to expire soon and we are not open right now i will note your account so that you can come when we start reopening" once you reopened i went in. I went in to the Atwater location and asked for help but was told I couldn't be helped because my insurance was expired. I explained my situation and still no help.

    I went again to the Atwater location and just purchased a new s20. Bought insurance on that too.

    Then wanted to transfer my old phone info onto my new phone but I had to do it myself at home. I then asked about my old phone and if they could help me out with fixing it. I was told they couldn't because it had no insurance on it. I explained my situation again. Still no help. I was then told if I wanted any help I would have to go to the Torrance location.

    I then made an appointment and went there. The man told me he couldn't help me because there was no information on his computer about my phone. He said he would email geek squad and that they would get back to me. I waited for a month and no response.

    13 weeks, 5 days and 14 hours
    Anonymous

    srosales

    I had phone insurance during the pandemic. I dropped my phone and wanted to fix it. I called my insurance and spoke with a man who said "since your insurance is going to expire soon and we are not open right now i will note your account so that you can come when we start reopening" once you reopened i went in. I went in to the Atwater location and asked for help but was told I couldn't be helped because my insurance was expired. I explained my situation and still no help.

    I went again to the Atwater location and just purchased a new s20. Bought insurance on that too.

    Then wanted to transfer my old phone info onto my new phone but I had to do it myself at home. I then asked about my old phone and if they could help me out with fixing it. I was told they couldn't because it had no insurance on it. I explained my situation again. Still no help. I was then told if I wanted any help I would have to go to the Torrance location.

    I then made an appointment and went there. The man told me he couldn't help me because there was no information on his computer about my phone. He said he would email geek squad and that they would get back to me. I waited for a month and no response.

    So yesterday I tried calling 4 times. Was put on hold for 40 minutes at a time. Disconnected. Transferred and disconnected again. They all asked me for a call back number but yet nobody called me back. I want to fix my s9 for my younger daughter since I already paid for it and was told by someone that I could fix it thru my insurance at a later time.

    I have not been working since March 13 and giving this phone to my daughter to replace her old one is all I need.

    13 weeks, 6 days and 17 minutes
    Anonymous

    CUSTOMER SERVICE SUCKS-i HAVE BEEN GIVEN THE RUN AROUND OVER A MICROWAVE THAT WAS SIGNED FOR AND DELIVERED TO THE WRONG ADDRESS. I WILL NOT PURCHASE ANYTHING FROM BEST BUY-CAN'T GET ANYONE TO HELP-PUT ON HOLD FOR HOURS, DISCONNECTED , CALLED BACK ONLY TO BE PUT ON HOLD AND ONCE PUT THROUGH TO CUSTOMER SERVICE NO ONE CAN HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    14 weeks, 6 hours and 29 minutes
    Anonymous

    Best buy

    Purchased a LG 43 inch 4K TV on March 2, 2020 and it stop working on July 7, 2020. A five year protection plan was also purchased. So far, it has been six weeks that the television hasn't been working or repaired. I thought Best Buy sold quality items but I guess I was wrong.

    14 weeks, 1 day and 1 hour
    Anonymous

    Jean

    What utterly poor service from Best Buy. Had a Whirlpool washer and dryer delivered yesterday, installation was included. However, the delivery team did not install the appliances despite bringing the necessary hook-up components (with one exception, the brought the wrong size dryer hose, so I was forced to use my old one). The fellow who seemed to be in charge said, he didn't want to install the washer 'BECAUSE WHAT IF THE PIPE STARTS TO LEAK, THEN I'LL HAVE A PROBLEM". What the heck???? I said the connection has never leaked so there will not be an issue. HE REFUSED TO INSTALL EITHER APPLIANCE! I made a dozen phone calls but was put on hold for 15 minutes, disconnected twice, forwarded to the wrong person eight times; even a visit to the store to report this POOR CUSTOMER SERVICE. I had to call a plumber to install the appliances on my own. Now trying to get some resolution from Best Buy. I regret my decision to purchase from Best Buy. I am about to purchase a refrigerator - it will not be from Best Buy!

    14 weeks, 1 day and 3 hours
    Anonymous

    I purchased 2 iPad mini's from BestBuy back in 2014 and unfortunately I've been locked out of both devices. I don't have the original receipt due to unfortunate circumstances. BestBuy will not print a receipt for me even though they have the receipt number and BestBuy can pull up my transaction they tell me they can not provide me with a receipt so that I can present the receipt to Apple to prove that the devices belong to me. I also have an Apple Watch that can not be connected to a new phone and again neither BestBuy or Apple will assist because BestBuy refuse

    14 weeks, 1 day and 4 hours
    Anonymous

    I purchased 2 iPad mini's from BestBuy back in 2014 and unfortunately I've been locked out of both devices. I don't have the original receipt due to unfortunate circumstances. BestBuy will not print a receipt for me even though they have the receipt number and BestBuy can pull up my transaction they tell me they can not provide me with a receipt so that I can present the receipt to Apple to prove that the devices belong to me. I also have an Apple Watch that can not be connected to a new phone and again neither BestBuy or Apple will assist because BestBuy refuse

    14 weeks, 1 day and 4 hours
    Anonymous

    Anonymous

    I purchased 2 iPad mini's from BestBuy back in 2014 and unfortunately I've been locked out of both devices. I don't have the original receipt due to unfortunate circumstances. BestBuy will not print a receipt for me even though they have the receipt number and BestBuy can pull up my transaction they tell me they can not provide me with a receipt so that I can present the receipt to Apple to prove that the devices belong to me. I also have an Apple Watch that can not be connected to a new phone and again neither BestBuy or Apple will assist because BestBuy refuses to help me by printing a receipt.

    14 weeks, 1 day and 10 hours
    Anonymous

    I contacted the Geek squad for a protection plan I have I was given the wrong info I had to come out of pocket 400 to come find out I did have the protection now nothing can't be done.

    14 weeks, 2 days and 1 hour
    Anonymous

    Need to express my anger about your Waco, TX. store. Each and every time I go into that store to make a purchase I leave without making any purchase (This last time was the 5th time and is my last) because your Employees are more interested with standing around communicating with them self, or on their way to lunch or a brake. They look right at you and walk away. You have some serious problems with Employee hiring practices and training. This is one of the poorest run Corporations in regards to employees I have ever seen. You have lost my business and I will make it a life passion to ensure ev

    14 weeks, 2 days and 13 hours
    Anonymous

    Dennis Sr..

    Need to express my anger about your Waco, TX. store. Each and every time I go into that store to make a purchase I leave without making any purchase (This last time was the 5th time and is my last) because your Employees are more interested with standing around communicating with them self, or on their way to lunch or a brake. They look right at you and walk away. You have some serious problems with Employee hiring practices and training. This is one of the poorest run Corporations in regards to employees I have ever seen. You have lost my business and I will make it a life passion to ensure everyone I know and all I come in contact with are aware of your short comings.

    14 weeks, 2 days and 21 hours
    Anonymous

    I am in need of my order for a working Refrigerator, I am suffering. If you can please contact me at my e-mail (EMAIL), much appreciation.

    Thank, Annie

    14 weeks, 2 days and 21 hours
    Anonymous

    Deborah

    I will never, ever buy anything from Best Buy again and I would ask that these stores practice what they preach! Although I really don't care, just for other consumers. I have gotten the absolute WORST customer service that I have ever gotten from any store in my life and that is NO exaggeration! The level of incompetence of the customer service team and level of communication is abhorrent!

    The stores were closed for, as was on the phone message, "unforeseen reasons" for two days and I could not do a simple return. Because their of their incredibly unfair return policy of only FIFTEEN days, I was NOT able to return this phone because the stores were closed during the return provided time and you could not return anything to a closed store, right?. How ridiculous is that?

    And ALL five customer service transfers (including chat) I spoke with said "they are so sorry, but I did not return it within the 15 day period". Is that the craziest and worst customer service and communication or what?

    And, after an incredibly bad online chat person told me I had to call the store, (after 45 minutes of online chat) I tried to call and give them a heads up so I could return it and, guess what? The phones were not working! The message was, "sorry our phones are not working today".

    So I tried to call today (a store in my neighborhood) and they told me because I bought it online, I had to speak with the online customer service to have a chance to return it. I could not return it to the store.

    Well, Jeff Bezos, I guess I am going to have to put even more business into your pocket since Best Buy seems to think they can survive on bad customer service.

    Finally, this is NOT the first time I have had incredibly bad customer service. I bought my laptop there and got the same promises/letdowns as with the stupid phone.

    I say if you want to be incredibly frustrated with bad customer service and policies, have at it! Just go, right now to Best Buy and suffer the consequences. I am not even giving it ONE STAR!

    14 weeks, 3 days and 5 hours
    Anonymous

    Senior Citizen Amy

    Purchased TOSHIBA FIRE TV from Amazon, it went out after 5 months. Run around by TOSIBA, Best Buy, Geek Squad. And now Amazon. My case no. Is 246750155. 70 years old and over a month waiting for a reply. Will never buy again Toshiba, Best Buy . Run a Senior web site which I will let thousands of seniors know about the crappy service if no resolution.

    14 weeks, 3 days and 10 hours
    Anonymous

    Harriet

    i received an email that said a 50 inch tv for 199.00 and at the same time it showed sold out. I want that TV, so I asked if you give rain checks. the assistor said no. How can you advertise something that is sold out when you send it out...That sounds like false advertisement to me. I want a 50 inch tv for that price as advertised . I will be calling corp office on monday to register my concern and if no resolution file a complaint with bbb for false advertisement. I asked if they could check in the metro detroit area to see if anyone had this tv in store and they said no.

    14 weeks, 5 days and 1 hour
    Anonymous

    racked the screen. Time to put my 'insurance' to the test... website told me it would be$70 to replace my screen. "Not too bad" I thought to myself as I began to drive to my nearest best buy to get the screen repaired. I get there and am told that my only option is to replace my phone for a new one for $250... what? I just need my screen repaired. I was then told that this particular location does not repair Samsung phones anymore but the kindly send me to another store that does... that easy right? Wrong. I've been to 3 different stores and now I'm told that the protection plan that I have basically states that they can change the terms of the agreement whenever they see fit. So I say "since I can't use the protection plan the way I was promised, why don't we just cancel and give me a refund for what I've paid thus far (around $100)... not a lot but just to make it right and on principal. They say that they are happy to cancel my agreement but cannot guarantee a refund... what again? I call the geek squad HQ and the associate basically says the same thing but adds in that we will 'need to pray' that I will be refunded....i know it's just a figure of speech but it really rubbed me the wrong way in the moment. The associate repeated this several times and when it finally came time for her to rally her team together to join me in prayer, she declined...i mean, she's the manager. Surely she can gather her team to pray for such a righteous cause...wrong again! Sheesh... even trying to get this company to pray with me in my time of need (remember, this was the team members advise) is impossible... we remained on the phone for 20 minutes where she refused to join me in prayer even though she suggested it and worse; she even denied saying that she suggested it...i am at a loss for words. At least I was able to get her to muster an AMEN just so that she could get off of the pho

    14 weeks, 5 days and 12 hours
    Anonymous

    racked the screen. Time to put my 'insurance' to the test... website told me it would be$70 to replace my screen. "Not too bad" I thought to myself as I began to drive to my nearest best buy to get the screen repaired. I get there and am told that my only option is to replace my phone for a new one for $250... what? I just need my screen repaired. I was then told that this particular location does not repair Samsung phones anymore but the kindly send me to another store that does... that easy right? Wrong. I've been to 3 different stores and now I'm told that the protection plan that I have basically states that they can change the terms of the agreement whenever they see fit. So I say "since I can't use the protection plan the way I was promised, why don't we just cancel and give me a refund for what I've paid thus far (around $100)... not a lot but just to make it right and on principal. They say that they are happy to cancel my agreement but cannot guarantee a refund... what again? I call the geek squad HQ and the associate basically says the same thing but adds in that we will 'need to pray' that I will be refunded....i know it's just a figure of speech but it really rubbed me the wrong way in the moment. The associate repeated this several times and when it finally came time for her to rally her team together to join me in prayer, she declined...i mean, she's the manager. Surely she can gather her team to pray for such a righteous cause...wrong again! Sheesh... even trying to get this company to pray with me in my time of need (remember, this was the team members advise) is impossible... we remained on the phone for 20 minutes where she refused to join me in prayer even though she suggested it and worse; she even denied saying that she suggested it...i am at a loss for words. At least I was able to get her to muster an AMEN just so that she could get off of the pho

    14 weeks, 5 days and 12 hours
    Anonymous

    Bought a note 10+ and the associate recommended that I get the protection plan because the screens are very expensive to replace. Well, like humans do, I dropped my phone and cracked the screen. Time to put my 'insurance' to the test... website told me it would be$70 to replace my screen. "Not too bad" I thought to myself as I began to drive to my nearest best buy to get the screen repaired. I get there and am told that my only option is to replace my phone for a new one for $250... what? I just need my screen repaired. I was then told that this particular location does not repair Samsung phones anymore but the kindly send me to another store that does... that easy right? Wrong. I've been to 3 different stores and now I'm told that the protection plan that I have basically states that they can change the terms of the agreement whenever they see fit. So I say "since I can't use the protection plan the way I was promised, why don't we just cancel and give me a refund for what I've paid thus far (around $100)... not a lot but just to make it right and on principal. They say that they are happy to cancel my agreement but cannot guarantee a refund... what again? I call the geek squad HQ and the associate basically says the same thing but adds in that we will 'need to pray' that I will be refunded....i know it's just a figure of speech but it really rubbed me the wrong way in the moment. The associate repeated this several times and when it finally came time for her to rally her team together to join me in prayer, she declined...i mean, she's the manager. Surely she can gather her team to pray for such a righteous cause...wrong again! Sheesh... even trying to get this company to pray with me in my time of need (remember, this was the team members advise) is impossible... we remained on the phone for 20 minutes where she refused to join me in prayer even though she suggested it and worse; she even denied saying that she suggested it...i am at a loss for words. At least I was able to get her to muster an AMEN just so that she could get off of the phone with me... I'm sure that that will shift the odds in my favor in receiving my refund. Anyways, now I have to get my screen repaired by one of those shops that will charge me the same amount as replacing my phone with best buy... unreal. How hard is it to get best buy and the geek squad to do the RIGHT THING? It's not about the money. It's the principal AND I will pay extra to get my screen replaced by an outside company as I have no faith in best buy and the geek squad anymore. Really **** experience and real **** company. I feel bad for the associates that have to face the customer while the **** corporate employees get to hide from their own greedy policies. It makes me value the company that I work for as we will refund thousands of dollars to our customers (even during this crisis) that simply change their minds on their spending decisions...DO THE RIGHT THING PEOPLE! Geeze. Everyone is hurting. You're ruining your reputation for the future. I've purchased computers, cell phones, an entire appliance set (dish washer, fridge, oven, microwave), audio devices, and TVs over the years and you are going to lose me forever for $100... Assholes.

    14 weeks, 6 days and 27 minutes
    Anonymous

    Reviewing

    The best buy in La Quinta, California is the WORST one ever. The workers are always rude. One woman named Sandra is mocking people for no reason. A Hispanic guy in a blue jacket with white hair is making fun of people and is extremely rude towards people who are looking for something.

    14 weeks, 6 days and 3 hours
    Anonymous

    I am beyond upset with the handling of my account. I typically make payments inside the store and have done this for years. Due to covid, I have not been able to do so. I attempted to make an online account to no avail because you need a card to make a payment. I had my account number, but that was not to access the account online. The person whom I spoke to named Nicole ID number (PHONE), a representative of Citi Bank, was rude. I did not know that I had been transferred and Nicole decided to begin speaking very quickly and I had no idea what she was referencing. There was no typical conversation after she asked me verification questions. Naturally, I had questions due to being transferred and I was unaware this had occurred. I was told no one could help me. She commenced to talk over me the entire time. She did not answer any of my questions. Then, attempted to call me from their call center while I was on the phone with her because I informed them that I had not received any notification that my account was being closed. She was rude, unprofessional,

    15 weeks, 7 hours and 37 minutes