• Bob's Discount Furniture

    City
    Manchester
    Street Address
    428 Tolland Turnpike
    Zip Code
    06040
    Mode
    nnn-1
    Contact Email
    State
    CT
    Anonymous

    this number is a scam beware

    27 weeks, 4 days and 1 hour
    Anonymous

    This company fraudulently sold me furniture that they did not have and stole my money since I paid in full!

    No one can help with this.Fraud and theft, I think those are criminal acts.

    I tried contacting the CEO via email and no response fr.., ,.., ., ,.

    27 weeks, 4 days and 4 hours
    Anonymous

    This company fraudulently sold me furniture that they did not have and stole my money since I paid in full!

    No one can help with this.Fraud and theft, I think those are criminal acts.

    I tried contacting the CEO via email and no response fr.., ,.., ., ,.

    27 weeks, 4 days and 4 hours
    Anonymous

    joann

    This company fraudulently sold me furniture that they did not have and stole my money since I paid in full!

    No one can help with this.Fraud and theft, I think those are criminal acts.

    I tried contacting the CEO via email and no response from anyone. When I called the storeroom and asked to speak to someone who could help, I was constantly put on hold. No one should shop here.

    27 weeks, 4 days and 5 hours
    Anonymous

    Placed a order online , Doesn't tell you if the furniture is in stock . Just takes your money it took 3 days for someone to call me and then ,she must be working from home. I called the Monroeville store the next day and the lady who answered was rude and the manager was very rude , when I asked for the Corporate number . Its sad they take your money and then treat you like garbage .. Has been trying to reach Corporate for 3 days now , keep saying your caller number 53

    28 weeks, 3 hours and 38 minutes
    Anonymous

    **Read before you think about buying anything from there**

    I purchased my couch the end of December... I had to send a piece of the sectional back because it did not fit. Bobs called me to tell me they had to replace the open end. Fast forward it's now the middle of February and I have been going back and forth with these people multiple times... taken days off of work.. etc. STILL DO NOT HAVE THE CORRECT FURNITURE IN MY HOUSE. My last appointment the guy delivering came outside the time frame that was given (I was at work) he said he would come back since he came early.... I waited all day and even called him multiple times. He never answered. They never came. It's not worth the headache . And it's not just worth it for their cheap products . I've spoken with managers.. corporate and they have not done a **** THING!! They ., ,,, ., .,

    28 weeks, 1 day and 2 hours
    Anonymous

    T

    **Read before you think about buying anything from there**

    I purchased my couch the end of December... I had to send a piece of the sectional back because it did not fit. Bobs called me to tell me they had to replace the open end. Fast forward it's now the middle of February and I have been going back and forth with these people multiple times... taken days off of work.. etc. STILL DO NOT HAVE THE CORRECT FURNITURE IN MY HOUSE. My last appointment the guy delivering came outside the time frame that was given (I was at work) he said he would come back since he came early.... I waited all day and even called him multiple times. He never answered. They never came. It's not worth the headache . And it's not just worth it for their cheap products . I've spoken with managers.. corporate and they have not done a **** THING!! They do not care about their customers . I would recommend to shop elsewhere. BEWARE!

    28 weeks, 1 day and 3 hours
    Anonymous

    NO WAY TO GET IN TOUCH NO EXCUSE

    THEY SHOULD GO OUT OF BUSINESS, THERE IS NO REASON WHY PEOPLE ARE NOT ANSWERING THE PHONE, TWO WEEKS NO I'VE BEEN TRYING TO PLACE AN ORDER AND NO ANSWER ANYWHERE, THE WAIST TIME IS 40 MINUTES, COULD YOU IMAGINE THAT, THEY ARE A HORRIBLE COMPANY

    28 weeks, 1 day and 6 hours
    Anonymous

    rating. Your customer care SUCKS!!!! Had a young woman who kept asking me to wait a (sec.) Minutes went by and i asked if she was still there and rudely again said wait a (sec.) And then hung up. I will never by from that funiture store again! Ever since

    28 weeks, 1 day and 13 hours
    Anonymous

    John B. from Ma.

    I can see why you get a half a star rating. Your customer care SUCKS!!!! Had a young woman who kept asking me to wait a (sec.) Minutes went by and i asked if she was still there and rudely again said wait a (sec.) And then hung up. I will never by from that funiture store again! Ever since Bob sold the store The quality has gone down immensely. The new owner is doing an absolute horrible job at running this business.

    28 weeks, 2 days and 5 hours
    Anonymous

    I made my couch order in early July for my apartment and had the delivery date scheduled for August 15th with the sales person telling me, its possible it will be available prior to that date. A few days before the delivery date I have realized I have not been contacted so I call the Bob's customer service line and the minimum wait time was 47 minutes . I was not pleased with this wait time so I drove to the store within 5 minutes and spoke to someone in "the office", she stated that she hates to be the dream crusher and tell me that my couch would not be available "maybe a month from now! " I find this totally unacceptable the couch was paid in full with the $150 dollar delivery fee to bring the couch 5 mins from the store and I also purchased the additional warranty. This is not the service I expected nor did I agree to wait this long for furniture that could have been purchased somewhere else ,had I known the delivery date information I was told was FALSE!

    28 weeks, 3 days and 11 hours
    Anonymous

    Raven

    I made my couch order in early July for my apartment and had the delivery date scheduled for August 15th with the sales person telling me, its possible it will be available prior to that date. A few days before the delivery date I have realized I have not been contacted so I call the Bob's customer service line and the minimum wait time was 47 minutes . I was not pleased with this wait time so I drove to the store within 5 minutes and spoke to someone in "the office", she stated that she hates to be the dream crusher and tell me that my couch would not be available "maybe a month from now! " I find this totally unacceptable the couch was paid in full with the $150 dollar delivery fee to bring the couch 5 mins from the store and I also purchased the additional warranty. This is not the service I expected nor did I agree to wait this long for furniture that could have been purchased somewhere else ,had I known the delivery date information I was told was FALSE! I was told that my couch cannot be guaranteed because of the production being overseas , now that Bob's has my money my apartment is suppose to sit empty because of their misrepresentation. Not only was the woman in the store unhelpful to fixing the situation she gave no alternatives to the problem such as offering the couch on the floor at a discounted rate and refunding partial amount of my money. Instead her response was go ahead and call corporate they won't do anything until after you get your product! No one not even the sales person has contacted me with any of this information and I would not know anything had I not driven up to the store.

    I would very much like someone to contact me immediately in reference to my order

    28 weeks, 4 days and 52 minutes
    Anonymous

    Geraldine Strother

    I went to the wilmington location today at about 6:10pm. I was in the store walking around looking and no one asked if I needed help. I saw something I was interested in purchasing but didnt know how to see the purchase price. So I had to search for someone and the lady showed me where the pricing was and walked away. I was interested in purchasing a love seat and chaise but again no one was helping. There were 2 workers at a station without any customers and workers walking around but for some reason I couldn't get anyone's attention. So I finally said is anyone helping people today, and a gentleman walks over to me as he is putting his hearing aid in and says "I saw you say something." I inquired about the 2 pieces I was interested in, and he checked the inventory and said it wont be available until 9/23 and asked if I still wanted it but his demeanor was as if I was bothering him. I told him no thank you. I decided to leave. As I was walking about I see the desk where I assumed a manager would be. I asked for the manager and told her my experience, and she just bbn looked at me. I told her I will just go to another place and purchase my furniture. The customer service today was horrible and I dont want to spend my money with Bobs, but by the way I was treated today I feel as though this complaint will fall on deaf ears.

    28 weeks, 4 days and 23 hours
    Anonymous

    Was charged for a dresser that never came in. Still have yet to receive a call from the associate. My daughter is living out of a suitcase! Please make it right Michael Skirvin! Order # 00 (PHONE)

    28 weeks, 5 days and 12 hours
    Anonymous

    Contact James via email (EMAIL)

    APPLY NOW:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

    I am Vera Lopez by name, I live in California, United State Of America, who

    have been a scam victim to so many fake lenders online between May

    last year till June this year but i thank my creator so much that he has

    finally smiled on me by directing me to this new lender who put a smile on

    my face this year 2020 and he did not scam me and also by not deceiving or

    lying to me but however this lender whose name is Rev.James Guzman gave me 3%

    loan which amount is $ 600,000 united states dollars after my agreement to

    their company terms and conditions and one significant thing i love about

    this loan company is that they are fast.

    28 weeks, 5 days and 23 hours
    Anonymous

    Contact James via email (EMAIL)

    APPLY NOW ::::::::::::::::::::

    I am Vera Lopez by name, I live in California, United State Of America, who

    have been a scam victim to so many fake lenders online between May

    last year till June this year but i thank my creator so much that he has

    finally smiled on me by directing me to this new lender who put a smile on

    my face this year 2020 and he did not scam me and also by not deceiving or

    lying to me but however this lender whose name is Rev.James Guzman gave me 3%

    loan which amount is $ 600,000 united states dollars after my agreement to

    their company terms and conditions and one significant thing i love about

    this loan company is that they are fast.

    28 weeks, 5 days and 23 hours
    Anonymous

    Donna

    Was charged for a dresser that never came in. Still have yet to receive a call from the associate. My daughter is living out of a suitcase! Please make it right Michael Skirvin! Order # 00 (PHONE)

    28 weeks, 5 days and 23 hours
    Anonymous

    Please give her a new Jeep and use the Jeep that has only 9,400 miles on it and study it and try to figure out what the problem is so this way nobody can get hurt. #shameonyou

    29 weeks, 1 day and 12 hours
    Anonymous

    Fake leather end chairs

    Bob's Furniture is the Worst Furniture ever. I bought two so called Leather End chairs, When I say Cheap I mean Cheap. It didn't feel like leather, they assure me that it was leather. WELL it peeled like someone peel a pear. The so called leather felt like skin. You can pinch And lift it up with your thumb and pointer finger. I tried to reason with them but they told me my warranty ran out, 'That was a lie''. They could have given me A rebate or

    Coupon. Maybe! I would have found a decent piece of Furniture made out of wood. I wish i can post my picture of my fake end chairs.

    29 weeks, 2 days and 1 hour
    Anonymous

    Linda

    I had to cancel my order today because it became obvious that they were not going to be making a delivery. They took my money and then kept delaying the delivery. this time it was 2 more months! I will never shop at Bob's again. They are full of excuses and they don't treat their customers right.

    29 weeks, 3 days and 2 hours
    Anonymous

    Deborah voisine

    Donot shop at any Bob store they treat the elderly very rotten I bought a sofa and never expected that there was a bar that is very thick I cannot even sit on it because it hurts my back and when you sit on it you sink am disabled so I cannot even get up and they say sorry your stuck with it is this any way to treat the elderly beware stay away

    30 weeks, 3 hours and 8 minutes
    Anonymous

    Joe

    Worse experience.

    Went to pick up my dining room set and extra high top chairs in Nashua. Went to the back area where pick up is done and checked in. Waited about 10 minutes while other customers were picking up and the workers were helping them put their orders in the car. When they were done I pulled my truck in the loading dock, they brought out my order and left it on the dock. I asked one of the workers to help me with one of the big boxes and he refused to help. After arguing with him for about 5 minutes I had asked him for his manager which he refused again. So I went to the desk and asked for the manager and explained to him what was going on and he told me the policy is that the customer had to put their own picks up in the car. So then I asked why they helped with the other two cars before me and he had no answer on that. After about 10 minutes later someone finally came out to help me because I was in the loading dock and other customers were waiting.

    After bringing the new table and chairs to our new house we figured out the high chairs wouldn't fit in our island. We didn't even open the box. So we decided to return them. We called the customer service line and waited and hour on hold, finally got in touch with someone and they said we couldn't return them for a refund they would only do store credit. I asked to speak with the manager and waited for another 20 minutes only to be disconnected. Called back and waited another 40 minutes and got in touch with someone and they said the same thing only credit. So at this point I took the credit and then she told me I only had 30 days for the credit and they would send me an email to confirm. Never got email. So done. I will never shop here again. Buyers beware.

    30 weeks, 1 day and 8 hours
    Anonymous

    customer service after 1 hour and 17 minutes. Spoke to Valerie who confirmed that a refund was being processed but couldn't give me a confirmation number (??????). Aren't I entitled to a confirmation number? She did promise to email me the paperwork showing the refund in process. Yup.....still waiting. She didn't close the call, I was still talking and next thing I know I got there after-phone survey. WOW. And I used to love BOB's. Had no choice but to file complaint with Attorney General. They have reached out to me and will take it from there. Always file complaints the Attorney

    30 weeks, 5 days and 23 hours
    Anonymous

    So now I tried to check on a refund that's over a week old. I'm going to be charged interest on my card. Finally got through to customer service after 1 hour and 17 minutes. Spoke to Valerie who confirmed that a refund was being processed but couldn't give me a confirmation number (??????). Aren't I entitled to a confirmation number? She did promise to email me the paperwork showing the refund in process. Yup.....still waiting. She didn't close the call, I was still talking and next thing I know I got there after-phone survey. WOW. And I used to love BOB's. Had no choice but to file complaint with Attorney General. They have reached out to me and will take it from there. Always file complaints the Attorney General for your state. They usually respond within 30 days and can get you satisfaction. BOB, you were once great. What happened???

    30 weeks, 6 days and 1 hour
    Anonymous

    MARRISSA SANTOLERI

    Hello,

    i am so livid from start to finish with this entire process. i was originallytold my furniture was on back orderbut guaranteedit would be here before augustthat i would receivea call to schedule. never did. i called and called and sat on hold for 54 minutes until hanging up and sittingon a que online in order to find out that my furniture has been there besidesmy mattress but no one called me. oh and that wont be here until september. so i'm already not happy then i have delivery man come to my house and he forget the end pieceto the couch while in my basementhe tells me to sign this pad that states it looks good. when i went upstairs i realized there was damage to my floor. so being reasonable i call and say i know have to take 2 days off of work and i was looking to be compensated for this and wellas the rip on my floor i am not asking for my floor to be replaced as i have other areas that are ripped up. the corresponding responsesare below. they deliveryteam took pics of 2 spots of damage they caused and stated it was pre existing so no one is going to do anything. i sent pictures of an area that is ripped up by my front door why didn't they take a picture of this. these men didn't use a dolly i watched them struggle. they caused this damage but because they said they didn't it gets closed out? I have called and emailed everyone. a customer service rep took $100 off due to this inconvenience but i am livid. So now I have damage to my floor. I took two days off of work and still don't have my mattress but paid over $2000.00 for what ? I want the CEO to call me himself. I can now tell you how mad I am. I have already gone to the BBB. I will go to the attorney general and if I have to get a lawyer I will. please respond to me ASAP!! At this point keep your mattress and send me a refund for what i paid and take everything you gave me out!

    Marissa Santoleri.

    30 weeks, 6 days and 3 hours