• Buffalo Wild Wings

    City
    Minneapolis
    Street Address
    5500 Wayzata Blvd. Ste. 1600
    Number of Employees
    21000
    Contact Name
    Sally Smith
    Twitter ID
    Zip Code
    55416
    State
    MN
    Title
    President CEO and Director
    Anonymous

    The manager at your PEARLAND, Texas location may explain the 2 star rating on Yelp for that location. I was publicly embarrassed and humiliated by your store manager. I asked him for the corporate contact information and he said he didn't have it which was an insult to my intelligence since there's nothing Google can't get. I order a chicken tender combo with a side salad. The waitress brought me a Caesar salad and omitted the fries to my combo thinking I wanted the salad in place of the fries. She brought me a replacement salad and said I could keep the wrong one if I wanted to. The manager, not knowing the details, came to my table and proceeded to remove one of the salad plates saying "You can't have both, so which one do you want." I explained to him that I had not been to a BWW in over 6 years but remember loving the salad. He began to argue with me saying the salad I described has never been on the menu. All this was done in front of other customers. Needless to say, I will be posting my experience on all social media platforms.

    28 weeks, 5 days and 4 hours
    Anonymous

    The PEARLAND, TX location needs to be closed or a new manager needs to be hired. His customer service skills explain the 2 stars on Yelp.

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    28 weeks, 5 days and 5 hours
    Anonymous

    I've been trying for two weeks to get my training paycheck from this company and can't get in contact with a single person above the store I was at.

    28 weeks, 5 days and 9 hours
    Anonymous

    The Gaylord Michigan location has gotten consistently worse. We are a family of 7 and were quoted a 25 minute wait. After 30 minutes of waiting we inquired on a timeframe for our table and were told it would be ready shortly. After over an hour we inquired again and were told they did not have room for us because of the fight on TV (very rudely put at that). I asked to speak to a manager and he came over and was even more rude than the host! When I asked why they wouldn't at least tell people that there would be a chance that they wouldn't get a table I was told "you are more than welcome to leave". Absolutely the worst experience at any restaurant in my entire life. This condescending attitude and complete disregard for basic human decency in general is just disgusting. The food quality and service has always been subpar, however we still go because our kids like it. We left and went to Lucky's Steakhouse and explained to them what had happened at BWW and they put us ahead of an hour wait to seat my family immediately. The service was flawless and the food was amazing. Needless to say we will NEVER go to BWW again. People have a choice, why would anyone choose to be treated with disrespect let alone pay for it?! This location needs a serious overhaul in every sense of the word. No professionalism, no quality, and definitely no respect among staff and management. Just disgraceful to say the least!

    29 weeks, 1 day and 11 hours
    Anonymous

    We were at your Middletown restaurant sat we had to wait 30 minutes for a table there was a fight on the tv and nobody was leaving we were seated we sat for at least 20 minutes nobody came to are table we call someone over and was told they did not notice us one of ordered a cheese burger when he got it he tasted it an it as salt city he could not eat it they took it off the bill but that's not the point some people can not take salt I hope you can inform your cooks not to add salt we were not to happy with our visit

    29 weeks, 1 day and 21 hours