Cablevision Systems Corporation
I have had Cablevision for two weeks now during those two weeks my service has been out for approximately 10 days when service was restored it's out again I'm told that there was an outage in my area but when I look up the outage map there is no outage in my area so I wanna know what the hell these people are talking about they have me paying close to $200 a month for service that just don't even include HBO Showtime or any premium stations they are a rip offThey happen to be the only cable company in my area they have a monopoly and they suck
Awful CUSTOMER SERVICE, THIS COMPANY AND THE WAY THEY HANDLE THEIR CUSTOMERS ..DISGUSTING. OVER CHARGES YOU. EVERY MONTH IS DIFFERENT, LONG WAIT TIMES AND STILL CAN NOT GET YOUR ACCOUNT STRAIGHTENED OUT. A LOT OF OUTAGES ON EVERY SERVICE THEY OFFER. RUDE AND INCOMPETENT WORKERS. CHARGES YOUR ACCOUNT FOR PREMIUM CHANNELS THAT YOU CANCELLED BILLING CYCLES AGO. CHARGES YOUR ACCOUNT FOR THINGS YOU NEVER ASK FOR LIKE A SPORTS CHANNEL $10-15 .WHETHER YOU WATCH SPORTS OR NOT. THE FBI SHOULD COME IN AND HAVE A FORENSIC ACCOUNTANTS AND FOLLOW THE MONEY. I HAVE PROOF OF MY ACCOUNT. COME.
I could not agree more. Hours of waiting to talk to someone then I prompted for a call back at 5AM EST are you freaking kidding me!!! Then you try again so now let's try talking over Virtual Assistance. Another **** move. Then the company charges for things you do NOT HAVE access to. Millions of people pay an average of $10.47 extra for a sports package that I PERSONALLY know they do not use or want!!!! I was with this company for over 20yrs I left to go to VERIZON ..optimum gave me a good come back offer. Optimum null & voided their own contract because they didn't honor their promises. DO NOT TAKE OPTIMUM. THEY SUCK. Every month is a different amount.
Mr James Dolan,
Do you look at the negative reviews about your company regarding customer service? Do you even care?
Incompetent staff. After an extremely and painful long wait and terrible phone options, you ask a simple question and get different answers all the time, get disconnected after an extensive wait. Ditto to all negative reviews. I was helping a friend with contacting Optimum and I rather die a thousand deaths. A monopoly is what this is. No other options and therefore the company does not give a s---! I can go on and on, but what is the point. Does any human being see the negative/terrible reviews? Agghh!
I am requesting an urgent matter to be resolved due to hazardous conditions in front of my home. I attempted to call Optimum for the past two days and to no avail am being called back. We were fortunate
that we now have cable service. All repairs have been made unfortunately, the technicians failed to remove the heavy cables that are still dangling across my driveway. We do not know if they are still active yet, all the other poles along the road have been replaced except for ours. The UPS and FED Ex trucks have to park outside my driveway as they cannot pull in. It is dangerous for my husband and son who are going in and out to work, A person and even a child can reach these cables and possibly get very injured. Please send someone to come and remove before a tragedy happens.
Rushmore rd, Stormville, NY
well, my power has been back on since Sunday but no internet yet. The situation and the service SUCK
In part, it's good to have a monopoly, because you make a lot of money, but ultimately they topple and that will happen with this company. I am so put out by you....you suck, you don't care and your customer service people were terrible-asking if they can call me on my phone when my phone and cable dont work.
This company never has the same rate monthly for my bill .its a company that sucks the blood out of seniors ..with nothing provided to view on the cable channels ....I'm so sick of this ratched over bearing company
The most incompetent group of people ever! Days without service and no answer from these bums. You try to call and you wind up getting hung up on! If you want to be a new customer or add to your service they are very nice to you, and that's where it ends!
They have convinced me to drop cable and get a streaming service. What they need is competition and not a monopoly in areas! If you have a choice run and go to another provider!
In Syosset. I want to know when our service will be restored? It's been 3 days, I've called only to get an automated service! You haven't sent out any text or
emails stating when our service will be restored! I
am aware optimum has sold the company and you
laid off a lot of workers. I have not seen a truck or a
crew working anywhere in my neighborhood. You
people need to get it together and restore my service
By far the worst cable provider in a long chain of those providing service in this area. They have no desire to provide service, or even to go through the motions of appearing to do so.
For a communication service your communication to your customers is lacking. I understand the storm disrupted services, but your phone keeps disconnecting calls. Your virtual assistant send you to a customer representative and NOBODY answers. We have power over 24 hrs and still can not use WiFi, phone or television. Why are we down and when will our service be restored. COMMUNICATION would at least let us know what is going on. Lack of COMMUNICATION makes customers unsatisfied.
Cablevision ducks. I've tried calling customer service multiple times on different numbers. They all hung up. They sure will take your payment but won't help with a problem. We have cable box that works in the bedroom but the living room doesn't work.
This company is impossible to deal with- long wait times on the phone with customer services reps that can't help you- the supervisors are just as bad- they promise you they will fix the problems but never do or worse never call back- pixelation problems due to faulty installation. Also stopped receiving my emails which wasn't corrected for 3 months- technical reps never called back. This company never gives any monetary credit for their own problems. My mistake was having my bill placed on auto-credit card payment. You have absolutely no recourse as a consumer with this company and no one can be held for any responsibility. The president of this company, James Dolan , should read all these comments made by his customers. Shame on you and your horrible, none caring employees.
This is the worst company i have ever delt with,if you have an allturnative other than cablvision you should take it.
I have been using Cablevision since HBO was their only channel! This company is a nightmare. I get anxiety attacks if I have to call them for anything and I agree with the person who said this was PRE-covid. I had 2 HELLISH experiences with them.Last year I had a multiroom DVR installed. The worker dropped the old cable box and it chipped the glass on my TV.Everytime there is a dark background on a TV show that area is white. Someone was sent to look at the damage and my offer was getting $100.00 for a Toshiba and once I got the check they take the TV whether a bought a new one or not!
The Optimum person put some nail polish on the crack!!!!!!! I was not taking that deal so I continue to have a chipped TV.
Last week a service man was here to simply install a multi room DVR in my living room since the boxes aren't compatible and I can't tape in one room and watch it in the other. Well the service man that came didn't know what the hell he was doing!!!!!! And he did NOT bring the new box. He tells me he's going down to his truck and HE NEVER COMES BACK!!!!!
I have NEVER had such a horrible experience. He was rude and nasty and had no idea what he was dispatched to do!!!!!
And try to get them on the phone! That's also a joke!!!!!!! I don't recommend this company at all for anything!!!!! They are the absolute WORST!!!!!! This starts with customer service to their technicians!!!!!!!!!
I can NOT stand cablevision. I don't think it's fair that you can treat existing customers the way you do. For one I pay a lot each month for a service that's not worth what I pay. Two, you can't trust your workers every time I speak to one of your representatives they somehow alter my bill in some way shape or form that I did not authorize...I won't know they did this until I get an email telling me there have been changes made to my bill. So when I called to have my plan put back to the way it was now its no longer available.. This is ridiculous, that I can even call your company without someone doing something crooked and underhanded to my bill. Third the wait time to speak with someone is nonsense... and please don't blame COVID this has always been an issue... I have not had TV in my bedroom since Saturday (almost a week). I changed the cable wire, that I had to pay for myself, then I went and returned the box and still I get the same outcome... So I call today to speak with someone and she says her connection is bad and she will need to call me back.. well she has hasn't called back. I going to keep digging to see who I can report you to, I'm an a paying customer and you get my payment on time EVERY MONTH why am I dealing with this. I see why most of my friend leave cablevision and just start streaming movies.. it's not worth the money or the aggravation.
In my opinion Optimum has the worst 'Customer' service. I have been using the online chat with three different people from your website over the last three hours getting disconnected by each one. My Internet and phone have been down for three hours and I can't seem to get anyone to help. One tells me there's an outage in the area another tells me there's no outage in the area and wants to set up an appointment for Friday and then disconnects me before we set up the appointment. Your customer service is horrible, your service is horrible, and I'm sorry that I'm stuck using it.
The worst possible customer service i have ever experienced. Agents dont seem to know anything and i spend at least 2 hours on a call for the simplest of requests. Its absolutely absurd that a company as big as this has customer service so ineffective.
Worst **** company
i worst cable company lie to you,have u on hold forever and show the same thing on tv
Horrible customer service. Shouted two hours on phone. Never got an agent
You offer garbage, movies that are from 1976/ repeated movies selections are a diaster/ pay way to much to see movies that are outdated selections are terrible/
What happened to Cablevision???
This company has become a joke. I give it 6 months. We went from the best to the absolute worst company I have ever dealt with. I'm looking for executive offices to complain about someone who came into my house drilled holes in wood floors and walls after I ordered 6 boxes and after three hours in relieved nothing but cables not attached to anything and large holes in my floors and walls, since then I've waited hours on hold for someone to answer only to get someone who has trouble with the English language and still no help!!!!!
Without a doubt the most unprofessional, unresponsive, mismanaged company in existence. A boycot is necessary and escalation to local politicians to allow competition. This company is a joke.
The worse ever! Criminals!