• Canon U.S.A Inc.

    City
    Lake Success
    Street Address
    1 Canon Plaza
    Number of Employees
    11167
    Contact Name
    Yoroku Adachi
    Zip Code
    11042
    State
    NY
    Title
    President and CEO
    Anonymous

    eugene bowden

    i just bought a canon t3 camera but there were no instruction booklet and i really need one i am 93 and there is so much to learn, Would it be possible for canon office to send me a copy,, i would be willing to pay,,thank you Eugene Bowden pobox 1021 Buksport, Maine 04416 thank you eugene

    Thread
    11 weeks, 4 days and 8 hours
    Anonymous

    Unhappy customer

    Not off to a good start. Purchased a printer and not able to print like I could on my HP. I realize I may have not purchased a high end model but it does not mean that I should not be able to print documents without the print areas cutting off. I contacted support and was told it was the print area of my computer. My other brand computer never did this. Now I am stuck. I was going to send an email but the Canon support USA site is down. Frustrating...last Canon printer no matter how cheap it is.

    12 weeks, 1 day and 7 hours
    Anonymous

    diane mcd

    I once stayed with canon products and recommended them. Not any more. Have just spent over an our trying to get tech support -- even willing to pay for it and can't get through. Also looked for e=mail to send dissatisfaction -- no e-mail. NOT the company it once was -- now I'll get different makers-- some of which I think will be better because my printer has never been terrific, but I stayed with it beacause it was canon. called cutomer service and no real help there either. Adieu canon. Will order an Epson as son as I send this note.

    17 weeks, 1 day and 8 hours
    Anonymous

    Very angry customer

    Wasted money on a camera. Right out the box

    Broken can't get thru to canon support. I saved my money for this camera and it won't even turn on. Didn't do anything wrong. I am furious

    Thread
    23 weeks, 6 days and 13 hours
    Anonymous

    Every American

    Customer service with this company is a joke. Products are made to go obsolete the minute you open the box.

    Will call my lawyer about litigation for their blatant negligence and fraud. 30 minutes I waited on hold. Canon cares nothing about their products or customers.

    1 year, 3 weeks and 10 hours
    Anonymous

    Sierra

    Canon EOS Rebel T7....I am very disappointed in this camera. I bought the camera as a package for black Friday as a discounted rate and was super excited to get shooting being I just started school for photography. We have started shooting in the studio and are using pocket wizards connected to the top of the camera to fire the flash. I guess Canon decided to start making the connection at the top of the camera to not be universal and fit with any connection. I now and unable to use my new camera for my projects in class and an inconvenienced by using my professors camera. Why pay this much for a new camera and not be able to use it in every aspect of photography. I will not be able to shoot in studio now and an inconvenienced for my degree. I need to know if there is a way to fix this or help this and I don't know why Canon would make such a model.

    1 year, 6 weeks and 4 days
    Anonymous

    Leigh cobb

    hey, did you get this sorted? im taking them to court as they sent my 5D housing back broken.

    Thread
    1 year, 12 weeks and 5 days
    Anonymous

    Gary H

    I have a Canon MF731CDW printer that worked well, until I changed my router. Now it cannot detect the network so the wireless is not functioning. Canon support wants proof of purchase before they will tell me how to do a factory reset. There is some sort of 7 digit system ID and password that I swear I NEVER set and now even the default (PHONE) does not work. The printer is over a year old and I have no idea where the proof of purchase is! I had my attorney write a letter explaining the circumstance where I came to own the printer (a failed business partnership) and even that has done no good!. I feel like I am being held hostage by some ludicrous policy that requires a proof of purchase that is impossible to provide before I can just reset it back to the out of box settings! In more than 40 years working with computers and printers, I Have NEVER been confronted with such a ludicrous policy!! I can assure Canon that this will be the last Canon product of any kind I EVER own, even if they end up taking care of the issue. No one should have to jump thru hoops like this just to reset a printer!

    Maybe I should make a YouTube video explaining the situation and then show how much damage a 357 Magnum will do to a Canon MF731CDW!

    1 year, 42 weeks and 5 days
    Anonymous

    (EMAIL)

    I am pleased with Canon. I buy Canon ink cartridges. However, I would like to plead with Canon to stop making the plastic containers holding the cartridges. They are not bio-degradable. Can you please make environment-friendly cases? Our oceans are filled with plastic items. Please start somewhere to rid our oceans.

    Thank you,

    (EMAIL)

    1 year, 43 weeks and 1 day
    Anonymous

    NO SCAMS

    I got exactly the same scam. They said I couldn't hook up my BRAND NEW Canon printer because of an "IP network infection" and that no printer would ever work. Wanted $299.99 for a 3-year contract...3x the crost of a printer. The name of the group was Basic Software Solutions and they claimed they were from Canon. I told them I wasn't paying them anything until I spoke with Canon's legal system. Three people with foreign accents pretended they were from Canon's tech dept, Canon's billing dept., and then Canon's legal dept...at 7:30 PM. I don't think so! Be really careful you don't sign up with this scam outfit that's lying and using Canon's logo.

    Thread
    2 years, 4 weeks and 5 days
    Anonymous

    Called Canon 24/7 service from web-site to ask for help with my scanner that was not working. I felt I was totally being scammed. The persons name was Mike Jones and managers name was Ron Taylor, and given their accents I thought they were totally fictitious names, Mike Jones.... really???? Before I knew it they were asking me to sign up and pay for a service I didn't want and wanted me to give them a copy of a check (originally told me they only wanted the check number) then I decided I would pay be credit card and they wanted me to provide my drivers license. I pay for a lot of things on line with my credit cards and never has anyone asked for a drivers license. They ended up hanging up on me. I would not trust this site in a million years.

    2 years, 15 weeks and 4 days
    Anonymous

    L Major

    I've received a call from customer service telling me that they could not repair my 24-105 f 4 L lens. The customer service rep said do to excessive heat exposure. I've explain to the rep that the lens was only used indoors in an controlled studio environment. The rep said it was something I did to lens. I explained to the rep that I did not exposed the lens to any excessive heat. They insisted that it was something I did, not sure why after explaining to them over and over I did not exposed the lens to excessive heat. That they would come up with the conclusion that I did. I was having problems with fragments on the inter element of the lens. I explained to the rep that I sent my canon 5D in for repair because I thought that the sensor was causing the problem. You guys did do the repairs on the sensor and returned it to me. After receiving the 5D back I realized it was the lens causing the focus problem and sent it in for repair. Rep was not respectful and accused and blamed me for causing the problem. I explained to him that maybe it was a problem caused by the manufacturing of the lens and the lens fragments may be the results of that. Then he tried to get me to buy a new lens and wanted to transfer me to the sales department. I've been I loyal canon owner for over 25 years. I never thought about using any other brand of camera until today. I really felt disrespected and mistreated by your two customer service reps. Not a happy customer, i've always pump my fist up for you guys and all the students and countless other photography enthusiasts that i've have steered to use Canon.

    2 years, 18 weeks and 1 day
    Anonymous

    Ernie Higgs

    There is a quality issue with the Canon MX922 printer. When you print to a CD/DVD it does not cover the entire disc. There is approximately 1/8" of white around the outside edge of the disc. you can adjust how far out it goes with a maximum of 4.65". HP and Epson also has a default of 4.65" but you can override their their setting. My setting was 4.67". Each time I would print a disc it would pop up with a notice that I had gone beyond the default setting and I would just click OK and it would cover 4.67". The sad thing is the quality of the pictures are excellent. I wish Canon's Quality Assurance Department could become aware of this so they could send it to the Coding Department to get it corrected.

    I would love to give the printer five stars but because of the quality issue I can't. To me, "QUALITY" always comes first

    2 years, 20 weeks and 6 days
    Anonymous

    Barbara Leedom

    Terrible time with PIXMA printer, one mo. over warranty, had to buy new one, pay $25 for shipping. Called at least once a wk. for problems with old one. I should have gotten new one free. Tech support helpful but finally said couldn't fix latest problem and couldn't find a place in my zip code to take it, just stopped printing. Whole thing year-long major headache.

    Barbara Leedom, almost 80 yrs. old and poor

    2 years, 23 weeks and 1 day
    Anonymous

    prashantphotography.net

    I am from India and canon lover. if you are going to launch full frame mirror less , then it should be compatible with canon EF lenses or with free adopter , with body otherwise if need to purchase EF-M lenses then any body shift to Sony or else. Means from customer angle who going to purchase full kit and lenses, why Cameraman stuck with canon? Any body can switch to Sony or else while sony much ahead in noise control and dynamic range.

    regards

    (URL)

    Prashant Gujar

    2 years, 32 weeks and 3 days
    Anonymous

    why can't I get ac adapter AD-38 11 for my P1-DHV

    2 years, 33 weeks and 1 day
    Anonymous

    LEO PIERSON

    TROUBLE SETTING UP MG3620 PRINTER ON WIFI

    Jacques was very professional, calm and personable. He put me at ease, assuring me he could help fix the issue, And he did. While we waited for files to download and install at various times, Jacques prompted sweet conversation and made this call an enjoyable time!! He reminds me of my son and I am now an even bigger fan and user of canon products!! THANKS JACQUES!!!!!

    2 years, 33 weeks and 3 days
    Anonymous

    Dale

    I have had a very poor experience with my purchase of Pixma PRO 10 Your rebate form for 2017 was to me misleading. I purchased on Dec 31st the product for I wanted to get what i thought was the last day of the rebate period. Guess what you started a almost identical one the next day. The amount for the unit was the same less the paper portion of the rebate. In my haste I missed the first deadline of the rebate because i mistakenly saw that it must arrive before a certain date. I foolishly thought that was the deadline. but no a bit earlier in the long explanation of the rebate was buried that it had to be post marked before Jan 31, Canon will do nothing for me except to say Here are the new rebates and if you meet the deadline we will be happy to help you! Slap in face always liked Canon but since this time I plan on selling all of my Canon equipment and going to a different manufacture. all over 200.00. I will say they tried to nice but it was a look down on effect. I plan on keep on complaining until i ca get a resolution to my situation. By the way they did clean up the language on the new rebate form getting rid of the portion to be received by date. Guess i wasn't the only one with this problem.

    2 years, 34 weeks and 1 day
    Anonymous

    EWT

    I have a Canon Canoscan 9000F MarkII and just spent over 9 minutes on my cell phone waiting for some technical information on my scanner. After this length of time and listening to the irritating music and no one to talk to and because we pay for cell phone minutes, apparently no concern for Canon support, I had to hang up after this length of time. I have several Canon High Tech products and it would be ere apparent that Canon would have a site to where one could leave a message to make in inquiry and leave a phone number so Canon can get back to them with some resolution for the inquiry. My number (PHONE) and would still would like to resolve my concern on Canon's dime by having to get back to me. It is disgusting the money I spent for my Canon equipment that the service I receive for my computer equipment is this bad. I also have two high end Canon cameras for which I have received great service, but the service for computer associated equipment is something else to be desired.

    2 years, 34 weeks and 5 days
    Anonymous

    Robert W

    It appears that Canon is using an outfit "Just Answer" to deal with product problems. In January I emailed from Australia to get help downloading the software for a Pixma MG3600 printer. After spending $200AUD and a lot of time on emails and waiting for the technicians to reply, I received no help at all. To add insult to injury they billed me for a $60 "membership" which I certainly did not authorise. I recognise there are difficulties with different time zones, but the two technicians I contacted by email failed to get back to me - despite my arranging a time for the second one to call, which was certainly daytime in California. I think you should investigate the performance of Just Answer because it could give Canon - a highly respected company - a bad name.

    2 years, 39 weeks and 1 hour
    Anonymous

    Rangeryder

    Dear Mr. Adachi:

    After repeated attempts with your marketing department to fix an email problem, I am letting you know I am unable to look at, review and possible purchase products you sell.The problem manifests in that I can not read the emails they send to me. They come to me with BLANK content. I have asked that they include a LINK that says:

    "If you are having trouble viewing this email, select this link to view it in your READER.

    One whole year has passed, and I send your email(s) to my trash folder. Please have someone resolve this problem - I can not be the only one having this problem.

    I am using Window's 7, Firefox (64) - latest version.

    Thank you for you time and efforts.

    2 years, 44 weeks and 1 day
    Anonymous

    I am writing you to bring to your attention the lack of customer service I experience with Canon lately. My wife & I just had our first child, which caused me to want to upgrade to a new camera. Since I was a young boy my family has always owned Canon cameras. I can remember taking some of my first pictures with an EOS 650. So naturally, when it came time to buy a new camera I just went to canon first.

    So I placed my order online Dec 26th and I got my email confirmation so I thought everything was fine. I went in yesterday to find out that Canon just canceled my order without any communication to me. This was due to my gift card not having the 50 dollars because Canon already charged a penny. So without giving me a chance to correct the situation my order was canceled without any warning to me. This issue comes when I call customer support to resolve this issue they said I cant order the item anymore. So I am left without a product because Canon decided to cancel my order due to an error they created. When given a chance to correct they did nothing. So my hours of research on cameras and price were for nothing. However what makes me most upset is the time I am missing taking pictures of my first newborn child.

    I am very disappointed in my recent interaction with Canon and feel as if I have been failed by the company I have grown up on. I feel as I might have to look at other options. I really did not want to go down that path but with little resolution from your company, I feel as I have to so I don't miss precious moments of my child. I also don't think I can promote a company that does not care about their loyal customers. As an FYI I have listed my order number below so hopefully, other customers don't have to follow the same fate as me. Thank you for your time.

    Order Number: 138728331

    2 years, 44 weeks and 5 days
    Anonymous

    Gee

    Very disappointed found out Christmas that I will not be getting my order per customer service item is discontinued "no longer" available. This is the original e-mail I received at that time item was in stock and Canon even did a soft check on my bank account. Why was I not notified!! I sat in horror because it was a gift and if I had know I would not receive it i would have continued to shop around for one. And to insult me with a different camera bundle for 599.00 with 10% of ??? Iwould never ever recommend Canon to anyone. First time customer, last time customer.

    Order Number: 1386xxxxx

    Date: 12/14/2017

    Dear ,

    We appreciate your business and we look forward to providing you with the same high level of customer service and support you have come to expect from Canon.

    Your order number 1386xxxxx has been received.

    EOS Rebel T6 EF-S 18-55 with EF 75-300mm f/4-5.6 III Refurbished

    SKU: 1159C072AA

    $319.99 Instant Savings In Stock Standard (3-7 days) 1 $599.98 $279.99

    2 years, 45 weeks and 1 day
    Anonymous

    MY HUSBAND BOUGHT ME A VIXIA HF R8OO CAMCORDER FOR MY BIRTHDAY - DELIVERED 26TH JULY.

    THIS IS A FAUTLY PRODUCT. I RETURNED IT AND WAS TOLD YOU DO NOT REPAIR "CHEAP" CAMERAS!!!!

    THE SCREEN REFLECTD MY Face LIKE A MIRROR AND I COULD NOT CLEARLY SEE WHAT I WAS RECORDING/ THE SUPPORT TEAM RETURNED IT WITH THE BACKLIGHT DARKENED - MADE IT EVEN MORE DIFFICULT TO SEE WHAT I WANTED TO VIDEO OUTDOORS. I SENT IT BACK - THEY SAID THERE WAS NOTHING WRONG WITH THIS PRODUCT AND AFTER MUCH WRANGLING THEY SENT ME A NEW ONE - THIS WAS EVEN WORSE -IT MIRRORED ME AND WHAT WAS BEHIND ME MAKING OUTDOOR VIDEOING ALMOST IMPOSSIBLE. I OFFERED TO BUY A MORE EXPENSIVE CAMERA BUT THEY WOULD NOT RECOMMEND ONE.

    I HAVE BEEN A VIDEOGRAPHER FOR 17 YEARS WITH MY OWN PROGRAMME ON PTTV AND THEN RVTV WITH YOUR OLD CAMERA CANON VIXIA HV40 - NO PROBLEM WITH THIS SCREEN - (BORROWED FROM RVTV.)

    I ASKED FOR A REFUND AND JUST GET SENT BACK TO YOUR SUPPORT WHO WANTED ME TO SPEAK TO THE REPAIR SECTION AGAIN!!!!

    I AM NOW 78YRS OF AGE - SHAME ON YOU. GLEN PARIS-STAMM

    2 years, 45 weeks and 3 days
    Anonymous

    charles gichuhi

    Hello Canon... Am charles from africa Kenya... Am you number one biggest fan of all time... I love how you inspire people everyday by taking good pictures.. Was wishing you inspire me by surprising me with a Canon EOS 5D Mark IV camera because i wish to be a photographer one day.... I believe that you will make my dream come true please

    2 years, 45 weeks and 5 days