• Capital One Auto Finance Inc

    City
    Dallas
    Street Address
    3901 N. Dallas Pkwy.
    Number of Employees
    2400
    Contact Name
    Richard Fairbank
    K. McElwain

    Get

    4 weeks, 22 hours and 14 minutes
    Anonymous

    Interested

    How do I contact you

    Thread
    25 weeks, 22 hours and 53 minutes
    Anonymous

    Gods lady

    And your also full of pride and heartless how dare you judge others. You dont know what hardships people have gone through in life. You could lose your job become disabled in a matter of minutes, savings go very fast when you have large amounts of medical Bill's or elderly parents who become depend on you. Shame on you pick up a Bible and learn compassion and kindness.

    25 weeks, 22 hours and 54 minutes
    Anonymous

    rory

    Is this a Cap One corporate site?

    29 weeks, 3 days and 21 hours
    Anonymous

    I am informing your company that I intend to sue your company for illegal repossession of my 2016 ford focus which was purchased in Billings, MT. I did "Not" receive any letters about it being repossessed prior and the men who came to get my vehicle had no paperwork and just hooked up car and took it. Also I was not behind in payments. I was being billed 3 - Three Months in advance. One of your employees said that all contracts are billed in advanced. I said how could I owe a payment before I purchased the Vehicle. I am filing a complaint with the Montana Court and turning this into DOJ and BBB. Alice Stoltenberg

    email: (EMAIL)

    30 weeks, 5 hours and 32 minutes
    Anonymous

    TONY J.

    Anonymous

    HELLO AND I DON'T YOU LIKE I DON'T JJ BUT I WILL TELL YOU THIS. YOU DON'T KNOW WHAT YOUR TALKING ABOUT EITHER BECAUSE ALL OF THOSE CONTRACTS ARE BULL AND ARE FRAUDULENT PERIOD. I WON'T GO INTO IT BUT YOU NEED TO GET A CLUE BECAUE YOU DON'T KNOW EITHER WHAT'S REALLY GOING ON. PEOPLE WAKE THE HECK UP.

    Thread
    38 weeks, 3 days and 17 hours
    Anonymous

    TONY J.

    JJ

    I DON'T KNOW YOU BUT YOU PEOPLE GET ME STOP TRYING TO ACT LIKE YOU ARE BETTER THEN SOMEBODY ELSE. BECAUSE I WILL TELL YOU THIS YOU DON'T REALLY HAVE A FREAKING CLUE OF WHAT'S REALLY GOING ON IN THE WORLD YOU ARE TOTALLY CLUELESS JUST TELLING THE TRUTH.

    38 weeks, 3 days and 18 hours
    Anonymous

    MA

    Auto Financing

    Pre-Approved Auto Financing

    We want to hear from you!

    We'd like to know if we're doing something that you really love or if something hasn't met your needs.

    This online entry form below lets you contact the appropriate management team. We're committed.

    Zip Code

    27106

    Message

    I just purchased a car 8pm Modern Nissan Winston Salem, NC the loan application is incorrect. I sent an email to my sales agent informing that My SII was gross and rental was gross. I was told that cap1 was the lender on the vehicle. I just got home and reviewed docs and the figures are not right. I was to receive 9K for my trade and Cash out of 3k to consolidate some bills and give me cash to go back to my home. I was shuffled out so quick NO personal insurance on the car. I just traded a 2015 beautiful Verano that I had a cash offer on of 9K with a balance of 4K giving me 5K to purchase a new vehicle. I needed 3K cashout to consolidate, which some was to go to Cap 1. Verbal deal 9K for the car AND 3k in cash and with my excellent score of 697 get the low interest rate of 4.99%. I was so excited and believed them, but as soon as I got home I looked at the contract and the price had escalated and all my cash went to GAP?? WEll now I can not move my rent will be 832$ a month. tenants are moving so the income is not correct. I was not asked to prove any documentation at all and sent emails to the rep that the the lender only counts 75% of the gross income.rental income .Now most income will disappear. After Dealer sucked my equity and I have an old Rogue, more miles than my buick, doubled my payment of almost 300$ I can not afford this payment and will not qualify for this loan. Actually this will financially ruin me and I will file for bankruptcy immediately. If I was to move, I would be fine, but I HAVE been misled and the documentation is not correct. I told them that at the rushed closing.

    The transaction just took place. First complaint with NISSAN consumer affairs, # rep: This loan has no documentation, I never signed or supplied any docs. If I wanted no cashout, I would have bought a 2020 used the 5 K with a 1.9% rate.This loan should be declined. I tried submit this on the auto site, but I was not allowed to submit I filed the complaint an hour after I got home at 9:30pm dealer closed at 830pm EST>

    51 weeks, 6 days and 15 hours
    Anonymous

    Brandon Sartain

    Please explain how to do this

    Thread
    1 year, 1 day and 23 hours
    Anonymous

    Same here!! Smh.

    Thread
    1 year, 1 week and 4 days
    Anonymous

    I feel your pain! JP Powers rates them a 2 star

    Thread
    1 year, 2 weeks and 6 days
    Anonymous

    I'm so sick of this company! Signed a contract 3/19 loan was denied . Dealership made a payment to COF in April in good faith as they continued to get loan approved. Recieved a denied letter from COF dated 5/6/19. There was still no deal until 5/18/19 and a payment due on the 20th, all this without an account # even generated. Called COF and they couldn't find an active account. Finally recieved a Congratulations letter with the info on 5/28/19. I sent numerous times and hours on the phone discussing a May payment that we dont owe. In Aug 2019 I was told it was rectified and there is no May payment due. Now Dec 2019 and their still trying to get that payment. I'm sick of doing others ppl jobs by making all the calls. How can you sent a customer a denial letter in May but still say you owe a payment for May? And I there isnt even anyone higher up then the rude resolution team who only dismisses what your saying!!!

    1 year, 2 weeks and 6 days
    Anonymous

    Beyond upset with this company. I requested a state change paper title on 10/30/2019 , capital one sent the request to the dam on 11/13/19 2 weeks later. So now I'm stuck with no car cause it's not registered. I call and call and it's always the same thing. So over a month I'm paying a car not for a car that is sitting collecting dust. Never been late on a payment... come get your car I don't need it I'll buy one I can register.

    1 year, 4 weeks and 4 days
    Anonymous

    Ms. C

    Will call me, (PHONE), I believed for months they have added something to my car loan balance. Ms. Davis

    Thread
    1 year, 9 weeks and 2 days
    Anonymous

    I have dealing with my issue for over 3 months and am so over it. Capital one can't get it right and I have been on hold with them this entire 3 months a total of 7 hours and 38 minutes. I have been run around, lied to,

    Hung up no return phone calls like they said they would promise they would follow up.

    I am done being nice and will do my business elsewhere and never again with this company.

    I would rate them a negative if it was possible.

    Thread
    1 year, 11 weeks and 1 day
    Anonymous

    T. Thomas

    I am not sure what call center she worked in but a representative named Orchid helped me so much on last week. I spoke to several agents prior to her who were rude and unemphatic. I spoke with her on October 16th or 17th and she went above and beyond to help make arrangements on my account. I explained to her my need and my issue and without judgement or hesitations what others had been telling me was impossible she made happen. The other agents were talking to me as if I was a low life who can't pay their bills and that they were coming to repossessed my vehicle. I just want to say KUDOS TO ORCHID AND THANK YOU FOR CARING, LISTENING, AND NOT PASSING JUDGEMENT. May you continue to grow in your position or in life! Your kindness will go far!

    1 year, 11 weeks and 1 day
    Anonymous

    Melissa

    HORRIBLE....I wish I would have read reviews before financing!! One star rating would be generous, zero stars from me.

    1 year, 11 weeks and 6 days
    Anonymous

    Johanne Bloom

    Paid my car loan in full back in June 2018. Still waiting for my title. No one knows where it is. Accordingly, I have a car that is non-transferable, cannot be sold, and cannot be traded in. Called multiple times, put on hold multiple hours at a time and still no resolution and no title. My next step will be a formal demand to Richard Fairbank and/or a call to an attorney to sue for my title and damages! Horrible!!!

    1 year, 15 weeks and 2 days
    Anonymous

    CHRISSY B

    Not only lose income but lose it due to having cancer and not able to work for periods of time and being self employed there is no sick leave. Yes that is ME

    Thread
    1 year, 23 weeks and 4 hours
    Anonymous

    Finally! Someone who actually gets it! People have to pay attention to what they are doing, and take responsibility. "but i wrecked my car and they didn't pay the whole thing" That's because you are an idiot who didn't get GAP. Did you think they were lying when they told you the insurance company wasn't going to pay for the whole thing? I know someone who is actually making 2 payments on 1 car because she didn't get GAP on the first one, and yet, did she get GAP on the new one? NOPE. IDIOT! Pay attention to what you are signing, look at your interest rates, dealer fees, if you finance through the dealership understand your loan will most likely change hands several times especially if you make late payments. Take responsibility for your life.

    1 year, 24 weeks and 3 days
    Anonymous

    Those aren't real. That's advertising. It says right at the bottom you still have to have the credit to qualify. Maybe you forgot about the fine print? How do you think they get people to try and refinance with them instead of with the bank they are with? Do you know what happens if you have a car and you try to do that and they end up not taking the loan? Your current interest rate with your current lender could increase. It's all super shady, but totally legal. READ THE FINE PRINT. or maybe just do a little research.

    1 year, 24 weeks and 3 days
    Anonymous

    Get Real

    Real talk guys. Any company that finances anything is going to charge interest and they don't care what your situation is. Capital one is no worse than anyone else. I have bought cars and financed from probably 10 different companies. If you don't your terms, refinance with someone else. The best situation you can have is good credit when you get the car and pay it off. Pay it on time, get gap, and hope for the best. If **** happens, they DO NOT care. Whether you have never made a single late payment or you have made every payment late, they will treat you the same. Surgery, which I have also had multiple, accidents which totaled the car and almost killed my sister, cancer, everyone knows someone. Everyone has circumstances. Banks, credit unions, buy here pay here places; none of them give a rat's **** about you. They care about their money. They make their money on the interest they are charging on your care. The dealership makes the money on the car you bought and they mark up the interest a little bit, and the bank gets their 3-11% depending on how bad your credit it. If you were stupid or couldn't do any better and went to a buy here pay here place..then you did no better than taking out a payday loan, just a really big one. Those places sell you the car for double what it's worth AND charge you ridiculous interest. What's worse is you probably let someone tell you that you couldn't do better, but you could have, you just needed a better financier and good down payment. If you can't afford it, take public transportation until you can otherwise you are irresponsible.

    Thread
    1 year, 24 weeks and 3 days
    Anonymous

    MD

    Not everybody is like you. We have jobs and pay our bills on time. It is called life happens. Sometimes you don't have a choice specially if it is a health problem. Try getting in a car accident to were you are paralyzed. What if you have cancer, kidney failure or heart failure. Then you are not only I'll but then you have medical bills, medicine bills on top of your regular bills and if you can not work due to surgeries, medication (may make you dizzy), or you just can't do the job. Most companies will fire you if you take too much time off. Then hot shot what will you do? But I am no one to lecture you but God will. I was un- employed because of procedure's I had to have multiple times, I contacted Capital One Auto Finance so they would stop my automatic payment and they never did. All the charges that should had never happened in the first place cause over draft fees that Capital One Auto Finance will not pay for. I am a year from paying my vehicle off as well will pay off my Capital One Credit card next month and I will never have Capital One over again.

    1 year, 24 weeks and 3 days
    Anonymous

    Gina Bass

    I want them to quit calling me I don't use them and dont intend to

    1 year, 36 weeks and 2 days
    Anonymous

    (EMAIL)

    Genuine loan Company,

    Am here to testify how I got my loan from Mr. David Johnson after I applied several times from various loan lenders who promised to help but they never gave me the loan. Until a friend of mine introduced me to Mr. David Johnson promised to help me and indeed he did as he promised without any form of delay.I never thought there are still reliable loan lenders until I meet Mr. David Johnson , who indeed helped with the loan and changed my belief. I don't know if you are in any way in need of a genuine and urgent loan, Be free to contact Mr. David Johnson via his email: (EMAIL) thank you. { I WISH YOU ALL THE BEST FRIENDS }

    1 year, 44 weeks and 3 days