• CarMax Inc.

    City
    Richmond
    Street Address
    12800 Tuckahoe Creek Pkwy.
    Number of Employees
    15460
    Contact Name
    Thomas Folliard
    Twitter ID
    Zip Code
    23238
    State
    VA
    Title
    CEO
    Anonymous

    Really not sure if this review will go anywhere or not because it seems to me that the management people with Carmax want to hide behind the lower ranking sales people. But anyhow here it goes. I spent this past weekend Saturday and Sunday looking for a car and finally decided on one with Carmax. The car was not located in my city therefore I had to request that it be transferred to me and I was perfectly fine with that . The sales person informed me the location where the car was closed on Sunday and she would have to call me the following day to get my payment to transfer the car. She assured me that the car would not be bought out from under me . I have text messages and also email that say the car has been reserved for me. On Monday after waiting to hear back from the salesperson, I finally hear from her around 1:45 and she informed me the car was no longer available. Somehow it got kicked out of the computer and someone else was not requesting the car be transferred. She was very apologetic and told me she would be happy to help find me another car but this car was no longer available. Basically I cannot believe that this is happening. They screwed up and they need to correct the mistake. I have called the past two days and have had the situation referred to the corporate office people and they are just as apologetic but no one seems too concerned that I had spend hours researching cars and found the one I want , there seems to be something very off about this entire thing. The car I am referring to is a 2016 LexusRX 350 with only 4464 miles . I understand this car is very unusual to run across but what I do not understand is there lack of integrity in regards to this situation. Why is it so easy to tell me they screwed up but can not contact the person who came after me and tell them they screwed up and the car had already been reserved by someone else. Today is another day and I know for a fact that the car has not yet been delivered to the other customer in Tulsa. So why is upper management not more involved in this and doing the right thing . By the way. Car Max business Sloan is " BUILT ON A FOUNDATION OF INTEGRITY". Am I the only one who sees this issues going completely against what they are supposed to stand for. Being honest, strong moral and principles and keeping your word. I am not going to back down off of this.

    43 minutes and 26.97 seconds
    Anonymous

    carmax 2 years ago and was well satisfied with every body I dealt with,. they didn't used hard sell tactics that slot of car salesman use, but they wasn't my experience yesterday , I called north Houston about a pickup carmax had on line , it come unavailable while was on line, so this girl was trying to sell me cars that I was not interested in and ended up insulting me while we wer

    23 weeks, 4 days and 20 hours
    Anonymous

    Joe

    I bought a car from carmax 2 years ago and was well satisfied with every body I dealt with,. they didn't used hard sell tactics that slot of car salesman use, but they wasn't my experience yesterday , I called north Houston about a pickup carmax had on line , it come unavailable while was on line, so this girl was trying to sell me cars that I was not interested in and ended up insulting me while we were talking, I will never do business with carmax again

    23 weeks, 5 days and 1 hour
    Anonymous

    Anonymous

    I had a terrible experience with CarMax in Henrietta,NY. The salesmen didn't communicate very well with me, causing issues with transferring of my plates, told him there were scraping noise when paying breaks, told me a multi point inspection was done on car (not true) and questioned my income several times asking if I was able to prove it. There was a problem with the brakes and rotors and they expected me to drive it for 1-2 weeks because they didn't have time to fix it when I took it back the next day. They did pull a sheild away from brakes and rotary which did eliminate "some" of the scraping and grinding noise. I was told there were no outstanding recalls. I don't believe that car was even serviced prior to putting it on the lot to sell. The car I purchased is a 2017 Subaru. I ended up taking the car to a subaru dealership, had the multi point inspection done, issues were detected, outstanding recall was found, and brakes and rotors were bad. I had Subaru make the repairs and resolved the outstanding recall. I had to pay $545 to feel safe driving this vehicle and CarMax won't reimburse me for the repairs that they should have made prior to placing that vehicle up for sale. I am very disappointed in their service and will never use CarMax again.

    24 weeks, 1 day and 14 hours
    Anonymous

    Dave Banner

    Ah, Namen. AOL..

    Thread
    24 weeks, 1 day and 18 hours
    Anonymous

    drive over an hour to have them look at this check engine light and the misfiring in the engine. (Plus the headlight is down because it's covered in water that wasn't fixed before) They have been no help, I am tired of driving there every single day. I'm extremely upset that tomorrow morning I have to drive over an hour AGAIN, so I can explain to them again that my check engine light is still on and that there is a misfire with my Hyundai, and for them to fix the headlight. This has been the worst experience I've ever had anywhere in my life. It has not been easy since I walked through the doors, Nobody does anything to help. I should not have to come back 5 times over and over and sit and wait on them forever because (I didn't make an appointment) I don't have a lot of time to leave nursing school, I am missing out on work, on my college to deal with all of this mess. My Hyundai should NOT be misfiring at 27k miles, and it should NOT take me 5 trips. Is there anything that you can help me with on this? I prefer not to even go to that dealership, except to return the Hyundai. I heard a lot of good things about CarMax, and I was referred there so I really wanted to make it work.

    Thank you very much

    24 weeks, 4 days and 7 hours
    Anonymous

    drive over an hour to have them look at this check engine light and the misfiring in the engine. (Plus the headlight is down because it's covered in water that wasn't fixed before) They have been no help, I am tired of driving there every single day. I'm extremely upset that tomorrow morning I have to drive over an hour AGAIN, so I can explain to them again that my check engine light is still on and that there is a misfire with my Hyundai, and for them to fix the headlight. This has been the worst experience I've ever had anywhere in my life. It has not been easy since I walked through the doors, Nobody does anything to help. I should not have to come back 5 times over and over and sit and wait on them forever because (I didn't make an appointment) I don't have a lot of time to leave nursing school, I am missing out on work, on my college to deal with all of this mess. My Hyundai should NOT be misfiring at 27k miles, and it should NOT take me 5 trips. Is there anything that you can help me with on this? I prefer not to even go to that dealership, except to return the Hyundai. I heard a lot of good things about CarMax, and I was referred there so I really wanted to make it work.

    Thank you very much

    24 weeks, 4 days and 7 hours
    Anonymous

    CarMax Tyler Texas

    Hello! My name is Olivia Pruitt, and I have exhausted all of my options on what to do and who to speak too, I am messaging to see if someone can please help me because I have this situation that I am currently having with the Tyler Tx CarMax location. I have had this 2017 Hyundai Elantra that I got 1 week ago exactly and tomorrow will be day 5 that I had to drive over an hour to have them look at this check engine light and the misfiring in the engine. (Plus the headlight is down because it's covered in water that wasn't fixed before) They have been no help, I am tired of driving there every single day. I'm extremely upset that tomorrow morning I have to drive over an hour AGAIN, so I can explain to them again that my check engine light is still on and that there is a misfire with my Hyundai, and for them to fix the headlight. This has been the worst experience I've ever had anywhere in my life. It has not been easy since I walked through the doors, Nobody does anything to help. I should not have to come back 5 times over and over and sit and wait on them forever because (I didn't make an appointment) I don't have a lot of time to leave nursing school, I am missing out on work, on my college to deal with all of this mess. My Hyundai should NOT be misfiring at 27k miles, and it should NOT take me 5 trips. Is there anything that you can help me with on this? I prefer not to even go to that dealership, except to return the Hyundai. I heard a lot of good things about CarMax, and I was referred there so I really wanted to make it work.

    Thank you very much

    24 weeks, 4 days and 8 hours
    Anonymous

    LaDonna Morris

    CarMax i was looking to sell my Range rover and purchase a new one... i phoned Carmax in Brandywine MD, I spoke with a salesman Naman Wednesday May 13th, he said he would phone me back Thursday May 24th. By 6pm Thursday I hadnt received a call and in fact I called and spoke with a female that stated she would contact him. However, he left for the day and informed her that he would call me the next morning. That call never came. Im highly disappointed as I have purchased my last two vehicles from that location and never had problems in the past.

    34 weeks, 3 days and 22 hours
    Anonymous

    John A.

    I have to say that my experience has been v. good over all. Ms. Amie has been informative, does what she said she would do. She has almost held my hand as I transition from old school to new school. The on line experience of making large purchases is scary to say the least. I do like your notification system in place to see that the vehicle has shipped. One improvement would be the ability to track your purchase like a FEDEX, UPS or USPS package. For me, it would give us something to look at to see that its getting closer instead of just a 3 week window for delivery. You have to admit that anticipation runs high when you first purchase a vehicle that is unseen, untouched and un-examined.

    It could be the adult version of the kids tracking Santa on NORAD Christmas Eve!

    Still waiting with anticipation for the Vehicle to arrive!

    34 weeks, 5 days and 2 hours
    Anonymous

    ove the way he acted and behaved over the phone below is little brief about about the experience.

    Luck of professionalism - I witnessed this because, I called gaico to shop around if I can get the 15% discount Gaico offering on this unprecedented times. This gentleman Marco (ID number 140152) not willing to give me a chance to ask him a question or answer, he only understand the answers for his questions one way, yes or no type as if I am in interrogation or hearing. textbook oriented type. He is not willing to repeat what he said, for instance I ask hime to repeat the detail what the coverage he offers because he is reading I am listening, his answer was no you tell me your coverage I check it from my mnsansmansmancar

    Thread
    35 weeks, 1 day and 20 hours
    Anonymous

    ove the way he acted and behaved over the phone below is little brief about about the experience.

    Luck of professionalism - I witnessed this because, I called gaico to shop around if I can get the 15% discount Gaico offering on this unprecedented times. This gentleman Marco (ID number 140152) not willing to give me a chance to ask him a question or answer, he only understand the answers for his questions one way, yes or no type as if I am in interrogation or hearing. textbook oriented type. He is not willing to repeat what he said, for instance I ask hime to repeat the detail what the coverage he offers because he is reading I am listening, his answer was no you tell me your coverage I check it from my tee ca

    35 weeks, 1 day and 20 hours
    Anonymous

    ove the way he acted and behaved over the phone below is little brief about about the experience.

    Luck of professionalism - I witnessed this because, I called gaico to shop around if I can get the 15% discount Gaico offering on this unprecedented times. This gentleman Marco (ID number 140152) not willing to give me a chance to ask him a question or answer, he only understand the answers for his questions one way, yes or no type as if I am in interrogation or hearing. textbook oriented type. He is not willing to repeat what he said, for instance I ask hime to repeat the detail what the coverage he offers because he is reading I am listening, his answer was no you tell me your coverage I check it from my ek

    35 weeks, 1 day and 20 hours
    Anonymous

    ove the way he acted and behaved over the phone below is little brief about about the experience.

    Luck of professionalism - I witnessed this because, I called gaico to shop around if I can get the 15% discount Gaico offering on this unprecedented times. This gentleman Marco (ID number 140152) not willing to give me a chance to ask him a question or answer, he only understand the answers for his questions one way, yes or no type as if I am in interrogation or hearing. textbook oriented type. He is not willing to repeat what he said, for instance I ask hime to repeat the detail what the coverage he offers because he is reading I am listening, his answer was no you tell me your coverage I check it from my ek

    35 weeks, 1 day and 20 hours
    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommen,mma,sa,sma,mbaau kya

    35 weeks, 1 day and 20 hours
    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommen,m,m,m ,m ,m ; ;l ; l; ;l

    35 weeks, 1 day and 20 hours
    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommen,m,m,m ,m ,m ; ;l ; l; ;l

    35 weeks, 1 day and 20 hours
    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommen,mama,msa,m,smalskalskalsalk

    35 weeks, 1 day and 20 hours
    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommen,m ,m,masansansajslasalks

    35 weeks, 1 day and 20 hours
    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommen,,ams,ams,amsasklksalk

    35 weeks, 1 day and 20 hours
    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommen,m,masas,as,ams,

    35 weeks, 1 day and 20 hours
    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommen,m ,m ,m,m,m

    Thread
    35 weeks, 1 day and 20 hours
    Anonymous

    back. So now I have to take legal action. I would stay away from this company. They treat their customers horribly unless you want to buy a vehicle. They also think that it is okay to screw people over b m, ,m ,m ,m ,m ,m

    35 weeks, 3 days and 20 hours
    Anonymous

    tr215e

    Carmax bought my stolen vehicle and refuses to give it back. So now I have to take legal action. I would stay away from this company. They treat their customers horribly unless you want to buy a vehicle. They also think that it is okay to screw people over but get upset when it happens to them.

    35 weeks, 4 days and 3 hours
    Anonymous

    on la representante que atendi muy amable ,entonces escog un vehculo y pagu el pero pago $99.00 dlares para que me hisieran un shipping a Orlando lo cual result una no muy buena experiencia primeramente con el vendedor y otra el supervisor sr Jose una persona arrogante poco profecional enla atencin hasia el cliente muy despota y poco profecional yo y mi hermana tu vimos una experiencia no muy agradable quiero dejarles saver que estoy escribiendo esta carta para el que est interesado en velar por los intereses de Carmax como una supuesta intitucion de prestigio lo cual no es real yo nesecito que alguien tome cartas en el asunto porque despus de yo comprar el vehculo y y frmales papeles nunca me ensearon el carro y mucho menos ts Drive eso el sr vendedor nunca me lo ofreci y nunca s realiso ese momennto estoy sumamente apenado que porr que despus me traigo el carro a mi casa y cuando me pongo a revisarloEl carro que me vendieron no era el que yo vi enla pgina ,sucio por dentro ,los bomberos de otro color los asiento sucios increble una situacin de Carmax como una co, ,m ,,, , ,m

    37 weeks, 1 day and 4 hours