• Citigroup Inc.

    Number of Employees
    Contact Name
    Vikram Pandit
    Related Terms
    Citi Bank
    Twitter ID
    Twitter ID
    Zip Code
    CEO and Director
    New York
    Street Address
    399 Park Ave.



    This country was built on rectangular lots,rectangular houses and straight roads for the first 300 hundred years.It became the greatest,wealthiest and most prosperous among all other countries in the world.Now the Americans do not construct any rectangular houses and build straight roads.I believe after my extensive research on this subject,that is the reason why there is increase in crime,divorces,drug abuse,,opioid deaths and other various social evils among American families.To bring back the greatness of this country again,they should adopt to their great grandparents method of building houses on a rectangular lots with straight roads.

    The Japanese people rebuilt the city of Tokyo in the 1930s after the great earth quake in the old American way and are very successful.Many American corporations in the modern time are moving into bad luck buildings.These buildings are not rectangular but with zig-zag curves,round or odd shaped structures 'notably with bad luck buildings as their headquarters include big companies such as GM,BELL SOUTH,NATIONS BANK ETC.In my opinion if they move their corporate headquarters buildings to their old rectangular shaped buildings they will once again prosper in their businesses.

    I do not know why in the modern time they have abandoned the old prosperous perfect architecture of rectangular buildings.I strongly believe that rectangular with rectangular picket fences lots with rectangular houses on straight roads will bring prosperity and success to all the American families.

    Take a look at Pentagon built in 1943 as American military headquarters-- world war 2 ended in cold war,korean war,vietnam war,afghanistan war,iraq war and libyan war are all failures.Move the military headquarters in a rectangular building to win all future wars.

    22 weeks, 6 days and 15 hours


    I have had the same experience. Citibank did get the money from the vendor from the dispute; a total of $26,000 for a trip not taken and they have not returned the money to me. Over several months I have been working the credit down, but this is terrible behavior from a supposedly reputable bank. They have collected monies owed to me and are just holding it. Apparently they needed an interest free loan and took it without asking my permission. Shame on them. I also get a story that I will get a check in 5 to 10 business days, but those days never arrive.

    22 weeks, 6 days and 16 hours


    I couldn't agree with your more!

    It doesn't seem as though there is anyone empowered or interested in helping customers.

    Citibank's customer service is as bad or worse than anything I've encountered in my 30 year business career

    22 weeks, 6 days and 20 hours


    A stunningly incompetent company.

    22 weeks, 6 days and 23 hours

    I am going through the same thing!!!

    23 weeks, 1 day and 14 hours

    David Palmer

    I have had an extreme issue with my CitiBank Black AAdvantage card and can't reach anyone in the executive offices to resolve this. Please help! (EMAIL)

    23 weeks, 1 day and 22 hours

    Mr. Campbell

    Extraordinary issue. I was put on notice of unusual activity on my card by fraud department. I called in and confirmed those were not my transactions. I was told those charges would be removed, keep in mind this is from an agent on .some third world country who could barely speak English. The charges have not been removed this is been going on for months. Ichima call when I am told they can't find my account or I'm dropped.

    Sincerely yours Larry w Campbell

    1116 cottonwood drive Roseville California 95664

    23 weeks, 2 days and 9 hours

    John Stock

    Worst customer service ever!!!! Signed up for a new card which I never received!!!! Tried to address but was hung up on several times and the one time someone picked up they did not speak English!!!!

    Wow!!! Wonder why they approved my credit if they did not want my business?????

    BUYER BEWARE!!!!!!

    24 weeks, 1 day and 21 hours


    I see I'm not the only one...

    24 weeks, 6 days and 17 hours

    J Reyes

    This freaking bank did not honor deposit offered ($400.00 amount) and interest. This freaking bank made a depositor to lose money. I repeat for the 3rd and 1 million time that this freaking bank kept the depositor's money ($15,000.00) for 5 months and the bank refused to honor their offer. The depositor lost money they offered, lost interest, the time, and the opportunity of receiving bonus and/or interest with another serious financial institution. Shame on you...crooks!: Citigroup Inc. Sue me and I shall sue you.

    User's recommendation: Stay away from these crooks.

    Location: Manhattan, New York

    Company: Citigroup


    Very poor customer service

    To me it is stealing from depositor

    Fraudulent business practice

    Loss: $400

    Preferred solution

    Citigroup Inc. needs to honor the offer ($400.00), interest, and apology to the depositor, not to me.

    25 weeks, 1 hour and 1 minute

    Disgusted customer

    I have been trying to reach Vikran Pandet the CEO regarding an issue. Have just wasted more time attempting to communicate with employees who are worthless and should be fired. Tell home to respond with a direct number so I may talk to him.

    25 weeks, 20 hours and 58.49 seconds

    Disgusted in Bronxville

    When you read the "horror stories" below you think, this isn't really possible, it is. I'm trying for 5 weeks to have an issue with a Money transfer resolved.

    I've been told it will take 3-5 days to resolve then another 3-5 days, then ... you get it. When you ask to escalate they do not have anyone above the Manager level to speak to. Great job of setting up "Gatekeepers" to insulate Senior Managers from the service issues.

    Go to the local Branch and get their help. If enough people do that maybe it will tie them up and force them to escalate to Senior Managers.

    Make a lot of noise on Twittter, Facebook anywhere . Try to reach their "C"level people and tell them your problems. Complain, complain, complain, professionally.

    Then once resolved move you money some where else.

    25 weeks, 21 hours and 43 minutes

    CITI has the worst customer service ever....If I knew earlier I would not have an open account with them.


    25 weeks, 5 days and 22 hours

    citi bank is not very good bank in all areas of banking exspecially customers service , disputes they will take it off , but you have to watch they will put it back on in1 to 2 billing cycle . now with covid-19 it's so convenient for them to address your problems no matter how good of card hold you are they transfer you over & over to different departments citi bank is not a good bank to business with period

    26 weeks, 5 days and 23 hours

    I'm very outraged with customer service. Offer me to one time waive of $25 late fee and than took it back and say I don't qualify. I want to speak to someone that will refund my $25

    26 weeks, 6 days and 37 minutes

    Alexander Garrido

    I own several business in Las Vegas , a friend relate me to Citibank branch in 2215 rampart and lake mead to open a business account , I had never been treated with so much disrespect , discrimination , racism and indifference in any other bank or institutions, I will never go back there , her name is rosalina Roy , the lady needs a lesson in humility and humbleness , I guess that's the protocol in that branch ,she thinks she owns the place !!!...basically after she humiliated me just got up and walk away , I will let everyone know about her attitude .

    27 weeks, 2 days and 20 hours

    Pamela Smith

    I have four citi cards. which three are business. On three of them you sent me a new card and did not tell me which card it replaces. I have called four times now and the customer service reps are telling me the new card I just received replaces my business card. However, the new card does not have my business name on it. Also, now I have to call every vendor and change the account number with them. Furthermore, you have already changed my account number on my billing and I did not receive the card until today. I am extremely unhappy with your service and the way you have handled the changing of the accounts. I am the customer, not Citi. I tried to call customer service on the first card you changed and stayed on hold for 2.3 hours only to get hung up on before I talked to anyone. Maybe Amex or Barclay or Aviator might be better cards with better service.

    28 weeks, 20 hours and 16 minutes

    Active Duty Military Member

    Everyone below is correct, Citibank customer service is horrible! They took over $19,000 out of my checking account which I didn't owe and didn't have in my checking account. They acknowledge the error and said it would take about 10 days for me to get my money back, "nothing they could do" and then "have a nice 4th of July week-end". What kind of service is that???

    28 weeks, 5 days and 41 minutes

    Dana K


    I cannot believe this

    29 weeks, 20 hours and 28 minutes

    My dad was refused Services because he didn't have his mask on even though our state says because he's wearing an oxygen tank that is not required to wear a mask because he not able to breathe with it on. and told him no mask no service. When I called to talk to the branch manager I was told he was not there. I told them that they violated his rights and I will be filing with the ADA

    29 weeks, 2 days and 16 hours

    Lorraine Parisi

    avoid citi bank they have the worst customer service . I've been trying for weeks to speak to a manager No one has called to resolve my issue .

    29 weeks, 6 days and 17 hours

    Lorraine Parisi

    I have had problems with them also . I finally get my debit card and they closed out my account . I was in a promo to get $600. for referring friends .

    29 weeks, 6 days and 18 hours

    Buford gillespie

    Did the same **** to me and hung up on 3 times i asked for a supervisor she told me no and hung up

    30 weeks, 1 day and 16 hours

    Zeev Jacobson

    I started to wonder if Citi bank becoming fraudulent...

    My account was closed by an idiot at fraud department without letting me know on what's about or give information!! I've been Citi bank customer for over 6 yrs and never had issues... therefor I need a person to speak to and state my case ASAP

    Or is it a part of Deep State that start to control my account true Citi bank??

    30 weeks, 2 days and 21 hours


    These ppl are trash. They convenience me to open a account not telling me they do NOT have any branches in Texas. They only have atm's. Then they put a hold on my account to where i cant access my funds. Then they tell me it will be almost 2 weeks before i can get a card. I couldn't even get gas for my car, food for me and my girls. and as im writing this i still haven't got to access my money. DO NOT OPEN ANY ACCOUNT WITH THEM!!!! THEY ARE SCAM ARTIST AND DONT CARE ABOUT THEIR CUSTOMERS!!!!

    30 weeks, 2 days and 23 hours