• Coach, Inc.

    City
    New York
    Street Address
    516 W. 34th St.
    Number of Employees
    15000
    Contact Name
    Lew Frankfort
    Twitter ID
    Zip Code
    10001
    State
    NY
    Title
    Chairman, CEO
    Anonymous

    Cindy G

    I went to the outlet in Wisconsin Dells and has never been treated so rudely. The doors were locked from one to 2 o'clock so all three associates could take lunch why they each couldn't take a lunch break alone no idea then at 2:15 I return to the store and the doors were still locked and there was only one other customer in the store when the associate open the door she said oh did you want to come in. Right then and there I should've left but I went in purchased a purse I had my ion and the girl that took care of me was extremely nice however the manager in the other associate were the rudest people I have ever met my mask fell below my nostrils and she rudely told me I had to pull my mask up as I was walking out the door I stopped turned to her and said Wisconsin state law says if I have a health condition I do not have to wear a mask the manager turned to me and said well then get out of my store I said are you the manager she said yeah you can shop online I said I have no desire to shop online I should've return the purse at the time and boycotted coach but these two women Are the rudest people I've ever met especially the manager she should be fired

    26 weeks, 1 day and 23 hours
    Anonymous

    Lisa Camacho

    Good morning, I want to thank you! Thanks for 9 years of the best perfume. I love the Coach Poppy. I have had the most compliments wearing it. It is hard to find a quality product that I like. I wanted to buy some for myself and my sister this week. Unfortunately I found an empty space on the shelf at every store. I am told that it is discontinued. Very sad. Is there a way I can still puracase?

    26 weeks, 4 days and 5 hours
    Anonymous

    Denise Peterson

    ATTN: MR. LEW FRANKFORT, CEO of COACH... I placed an online order unfortunately I had to return part of the items. I was told I could return the items to the nearest coach store, which is the St. Johns Town Center store, the store opens at 11:00 am I was there @ 11:00 and the doors was lock and the store pitch dark. I called and a person answers and say they will open in 10 minutes due to processing returns, so I browsed around other stores, returned 20 minutes later and the store was still closed. I sat on the bench in front of the store for 10 more min, now its 11:30. I am very upset now, I go and pulls on the door and a older lady unlock and apologizes over and over, the younger women at the counter does the same things. I felt like this was done deliberately for what ever reason, the counter was clear and didn't see why they had to open late. I will no longer purchase any items from Coach and telling all my colleague to do the same.. I was given a business card with Yaraliz Samort , store manager name on it, but its probably not the person who help me.

    26 weeks, 5 days and 6 hours
    Anonymous

    Denise Peterson

    Attn. Mr. Lew Frankfort. I ordered online a pair of clip low top sneakers (women) , Classic belt in signature canvas and a pair of clip low top sneakers colorblock (men). Unfortunately I had to return part of the items. I was told I could return the items to the nearest coach store, which is the St. Johns Town Center store, the store opens at 11:00am I was there @ 11:00 and the doors was lock and the store pitch dark, I called and a person answers and say they will open in 10 minutes due to processing returns, so I brows around other stores, returned 20 minutes later and the store was still closed, I sat on the bench in front of the store for 10 more min. Now its 11:30, I am upset now, I go and pulls on the door and a older lady unlock and apologizes over and over, the younger women at the counter does the same things. I feel like this was done deliberately for what ever reason, the counter was clear and didn't see why they had to open late. I will no longer purchase any items from Coach.

    26 weeks, 5 days and 7 hours
    Anonymous

    Gia

    I just received 2 coach bags without the dust bags and was told simply because they were purchased from an Outlet store versa the Retail Store that I as much am not entitled to them. Now I have to purchase per the Supervisor 2 silk pillow cases to serve the purpose of the dust bags. Now mind you, I stated to her just because they came from the Outlet Store doesn't make the quality any less nor should they be stored any differently then those that are purchased from the Retail Store because they are the exactly the same quality of merchandise that has been shipped via the Outlet Store. I have purchased from all over and have never heard of such but we are in the place where the stores now want to nickel and dime us for a profit but forget without us, they have no SALES!

    I think that Coach in light of so many others businesses that are closing even prior to this pandemic should rethink their stance; they should now want to be as loyal as they want us, their customers to be to them!

    If we started a strike against them (all the stores that are treating us unfairly) and treated them as they have some of us it wouldn't take long for them to feel the effect in their bottom line!

    I will definitely speak to those I have contact with as well as use my influence to address this matter on Social media is a powerful tool...start exercising your voice and let your pocket do the talking, I guarantee someone will take heed and do what's right by those who keep them in business!

    29 weeks, 3 days and 22 hours
    Anonymous

    Ro

    Absolutely disappointed with the service and customer service I have ordered 6 purses and 1 pair of shoes and my back packs haven't come yet or my colorful shoes they never sent me anything saying they where out of stock now they trying to tell me they refunded my money and they didn't and I still don't I'm have a back order date for my tennis shoes this order was placed july7 and June 19th then the MANAGER has the nerve to tell me we always do 10percent **** 10percent I want my dam merchandise and a dam discount and not 10percent then finally after being transferred around they will give me my money back in 7 to 10 days I want my money now so I can go to the store and purchase my back packs they what a birthday gift and her birthday is July 31st that's why I ordered them wayyyyyyy in advance oh and let me not forget I played for **** express shipping back on july7th I will never order from them again very pissed off

    29 weeks, 4 days and 21 hours
    Anonymous

    Embarrassed and no longer customer!

    I went to a coach outlet today in Pigeon Forge Tenn. and when I finally got up to the front of the line to enter the store the lady told me I needed to put on a mask. I told her repeatedly that I have a disability and cannot wear one. I also told her that I have a certified letter from my Dr. stating that I cannot, which I by law do not even need to disclose my disability! She was not only rude, but would not let me in! My mother had entered the store 15-20 min before me and had approximately $500 worth of merchandise that she put down and walked out with me! I was so embarrassed and humiliated to be so blatantly discriminated against for a disability that I cannot help! Everyone in line behind me saw me get turned away and she had brought so much attention to me that I am seeking legal advice and going to proceed with a discrepancy lawsuit! I cannot believe that such a supposed high end store would treat me this way!

    29 weeks, 5 days and 16 hours
    Anonymous

    Tiffany Murphy

    As if you have never made a typing error.

    Thread
    30 weeks, 4 days and 21 hours
    Anonymous

    Tiffany Murphy

    Grow Up. As if you have never made a typing error.

    Thread
    30 weeks, 4 days and 21 hours
    Anonymous

    Tiffany Murphy

    You need to not be so critical because sometimes computers change what we type and sometimes we hit the wrong key.

    Grow Up !!!!

    Thread
    30 weeks, 4 days and 21 hours
    Anonymous

    Tiffany Murphy

    On July 20th I went to your outlet store in Mebane, North Carolina. It was a horrible experience.

    I was yelled at by one of the employees because she thought my mask was not on correctly. I said okay and walked out the door and she was yelling at me that I didn't care about people, as I was leaving. I had respect for your corporate policy and was leaving. I have COMMON SENSE and would not have been out at any of the outlet stores if I was sick with this virus on any other illness that is contagious to others.

    Why she continue to yell at me as I was leaving is beyond me. I think she should be removed from her position at that location. Check your other reviews from this location and they are not good for the most part. What ever happened to the "customer is always right." ? I guess you could ask Kodak, JC Penny, Sears, Macy's etc... oh that's right their gone or going !!!!

    30 weeks, 4 days and 21 hours
    Anonymous

    Duncan

    Happened to me too. Very rude employees at Asheville NC

    Thread
    30 weeks, 6 days and 23 hours
    Anonymous

    Duncan

    Outlet in Asheville NC was requiring mask, but I have issues, so I had it on but my nose was out. Two different very rude employees told me to put it on right. Tried to explain. Just RUDE. Then another older lady told me to put mask over my nose or leave. I flung it off and said see ya and left

    . They missed a big sale. Let them know even the dumb governor we have making us wear a mask has exception and they don't need to be so rude. there was NO one near me. NO one to supposedly infect with this scamdemic.

    30 weeks, 6 days and 23 hours
    Anonymous

    Redburn

    We visited a Coach outlet today as we do several times a year. This is where I buy many gifts and items for myself and fiance. Due to the COVID-19 virus they have a sign that states masks must be worn. We didn't get to go in at the same time because of their limit on people inside I went ahead and started shopping I had approx. 300-400 dollars of merchandise when I heard the clerk getting on to someone. To my dismay it was my fiance. He was trying to explain that he couldn't see the price on the tag because his glasses kept fogging over due to the mask, he had slid it down to the end of his nose. She repeated that he needed to leave the store, never offered to help him with reading prices, just kept saying he was putting people in danger. This is ludicrous because there was 5 customers in the store and they weren't anywhere near him. Needless to say I put my items back and left with him. She was so incredibly rude and I just wanted you to know that you have lost a hood customer we have spent thousands there and at department stores for your products but I won't be buying anything coach brand again. We followed their rules and were treated like we had the plague, we do not have symptoms and have not been exposed to the virus. I understand being careful but this was way beyond concern. I shopped there by choice, and now I won't because of some paranoid, power hungry sales clerk that embarrassed us beyond belief.

    31 weeks, 1 hour and 51 minutes
    Anonymous

    Daisy

    This was painful and confusing to read.

    Thread
    34 weeks, 7 hours and 9 minutes
    Anonymous

    Investor

    Horrible new experiences as an investor I am sorely disappointed.

    34 weeks, 22 hours and 40 minutes
    Anonymous

    HV

    I usually don't purchase from the Coach Outlet anymore because their selection is so ... low-class. It's like, "Here. You're too cheap to pay our full prices, so you get our cast-offs."

    Also, as mentioned, the Customer Service center is a joke. Please hire more staff to answer your "busy" phones (they're only busy because they're so inadequately staffed). And then please train them appropriately... you're obviously lacking in that area. I don't blame the staff because I've worked for call centers... they have no control about the company's limitations in this area.

    Finally, the website NEVER works. Every time I place an order, I get errors or just no function whatsoever.

    Coach, if anything happens to delay shipment of my order today, I will personally RAIL you on my YouTube station with over 750K subscribers. Get it together like the 1st Class. HIGHLY desired label, you were 25 years ago.

    34 weeks, 3 days and 5 hours
    Anonymous

    SunShine

    Your call center is ridiculous. Called 2 days ago was on hold 20 mins so I hung up. Called today was on hold 45 mins before I talked to someone. Rhe representative was nice and helpful. Your call center wait times are HORRIBLE....

    35 weeks, 20 hours and 19 minutes
    Anonymous

    T. Anderson

    OMG I just thought the same thing when I read the email. I purchase frequently for myself, friends, and family. I will not buy another purse, accessory, or anything until this changes.

    Thread
    35 weeks, 4 days and 1 hour
    Anonymous

    Natasha Brown

    I receive daily emails about sales. But today's email stood out to me about a "Pride Collection" I thought to myself that there are many different cultures that purchase your products and have never gotten a collection behind it. Why not have a Black History or Latin America Collection? That would be something to see. Just Saying

    35 weeks, 4 days and 6 hours
    Anonymous

    Iris

    I have been disappointed that each time since April when I have placed an order for the Barbra Streisand Sweatshirt over seven times as of this week that my order has been canceled. Each time I call the customer service representatives have been very nice. They have checked on when the next order will be arriving then they put through the order and then I get an e-mail stating my order has been canceled. The last order stated backorder and will ship June 10th but on June 9th that dreadful e-mail appeared.

    When I called on Tuesday they would not put through another order and was told to call back and try to order it again. I know this is not a life threatening ordeal but when Coach commits to an order you should honor those orders. The first time when it went to backorder status you would not take a pre-order to secure my purchase. The same issue happened with the T-shirt but again I had a very nice customer representative who found one in a store and had it shipped if memory serves me I believe her name was "Rashida". Sorry if I spelled it incorrectly.

    I know that I ma not the only customer who must be very disappointed and I am hoping the next time I try to order again it will be fulfilled!!!!!!!!!!!!

    36 weeks, 2 days and 2 hours
    Anonymous

    Kendrah Whyte

    MJ As I've discovered, companies make a different product for their outlet stores.

    Thread
    36 weeks, 2 days and 6 hours
    Anonymous

    Kendrah Whyte

    Valerie Your neighbors are idiots!! Bull Terriers have been given bad press when these unfortunate occasions accur. The neighbors should put 2 chains on their dogs. Glad you came out in one piece.

    Thread
    36 weeks, 2 days and 6 hours
    Anonymous

    Susan

    My $1000.00 order has been sitting for days with a UPS label. They refuse to respond to emails and their work from home employees are extremely unprofessional. You can here them cooking and doing things while your trying to conduct business. I realize thing are challenging but this is ridiculous.

    36 weeks, 2 days and 10 hours
    Anonymous

    Mrs. Egans

    I have tried several times to contact the company but they never pick up the phone. I have also sent two emails and they refuse to respond. I order four items but they only shipped one item but charged me for every item.

    37 weeks, 4 days and 22 hours