Anonymous

FELICIA SMITH

i visit the Pandora store @835 N. Michigan Ave in Chicago when I walked into the store I spoke to everyone. I requested to upgrade the Sparkling Strand Bracelet, Clear CZ because not only that I lost my bracelet twice but it broke on December 16th and January 25th. I was advised that the bracelet has too many charms on it., I advised the rude customer service rep Joanna Johnson that they should have offer that information before I spent over $600.00 worth of charms on my bracelet that you can only put one or two charms on the bracelet. I ask several of times can I upgrade the bracelet to something a little more secure and several of times she repeated herself yes I understand but you can on;y get the one that you purchased. Not only it was an up sale but due to her rudeness she lost a customer. Than before she was in the process placing the charms on the new bracelet I advised her that I wanted the charms on the bracelet in a certain order the rep waked away.