• Pandora

    City
    Oakland
    Street Address
    2101 Webster Street Suite 1650
    Zip Code
    94612
    State
    CA
    Anonymous

    John N

    I find the Black Lives Matter an advertisement offensive. All lives matter. Take it down or I will delete the apt

    21 weeks, 1 day and 6 hours
    Anonymous

    NDeBrun

    Playing "He Hit Me". The Crystals. Song says it didn't hurt. He loves me. WTF is wrong with you people. I'm not usually oversensitive with 50', 60's lyrics. But this song?? Gotta go. I'm pissed.

    22 weeks, 3 hours and 6 minutes
    Anonymous

    JDC

    I love pandora!!! An ad soliciting donations for Black lives matter I found disgusting,has no place on your format.

    22 weeks, 2 days and 20 hours
    Anonymous

    Pandora Fan

    I love Pandora. I always preferred them to Spotify because they didn't try to put all of my favorite songs on one station. Sadly that seems to be changing.

    24 weeks, 5 days and 10 hours
    Anonymous

    Tim Crawford

    I don't have Pandora yet my credit card has been charged for 32.00. How do I get my money back

    27 weeks, 2 days and 11 hours
    Anonymous

    Pandora Radio Veteran User

    In the past few months, Pandora has enlisted a "community forum" where users can post problems or suggested features. The folks (or more like war-bots) who moderate the forum are AGGRESSIVE. When you post an issue in a general spot, they inform you that it was inappropriate to post there and you should post your question elsewhere. (That's like an Air BnB host throwing a fit when the tenant lays his fork on the counter because that's not where clean forks go.)

    The moderator then proceeds to move the post elsewhere, and send a condescending email "explaining" that the post was moved and how you should have known better. In the process, they edit your original post. Okay, whatever. So you click the link in your email to get to the new thread and you post a reply clarifying something you wrote--or that the moderator mis-characterized--and you're again reprimanded for "cross-posting", which according to them applies to replying to your own posts. So they remove your follow-up post.

    If you post a similar question (because you still need clarification) to a new thread, you are reprimanded for cross-posting. Granted, THIS is the actual definition of what cross-posting is... and yet it's the only way to get your question answered.

    You have a different issue (which you tried to sum up in your original post, but they edited it to pare it down to only a single issue--wouldn't want the company to look bad, after all) so you create another post about that separate issue. They reprimand you for "cross-posting" again because you'd already posted the question (supposedly in the wrong section) but you never received a reply. And since the second issue was no longer included in the edited, relocated post, you have no idea whether they created a second thread for that.

    Posts in the community forum are timestamped, but do no appear in chronological order. (Honestly, the ordering still perplexes me.) So when you reply to something, your reply just ends up... somewhere... in the thread. If it posts it following a previous post you had made, then they reprimand you for "cross-posting". Additionally, the reply they provide is not visible in the forum, so when you go to ask for clarification, your post (again) appears immediately following your own post and--guess what?--you're reprimanded for cross-posting.

    So no matter whether you keep things in one thread or have them in multiple threads, you are reprimanded for "cross-posting". And when you attempt to ask the community for their definition of what the term "cross-posting" is, your post is removed and cited as "we do not allow the public airing of grievances of moderator action".

    Pandora, your "community forum" is a joke. And your moderators are nothing but propagandists, hell-bent of quashing any meaningful use of the space.

    If the higher-ups don't know what's going on here, they should do a full audit of their moderator team.

    28 weeks, 4 days and 3 hours
    Anonymous

    Sleepy

    It seems extremely cruel that the commercials playing on the lullaby station is an obnoxiously loud alarm clock with Mickey Mouse yelling at you to wake up. I mean it's not like the station is used to put infants to sleep or anything.

    30 weeks, 2 days and 1 hour
    Anonymous

    Phyllis BobHarris

    Enigma by Marcus Johnson just doing what I do is messed up it gets stuck this has been this way for years please remove it.

    39 weeks, 8 hours and 3 minutes
    Anonymous

    I want to say that I am unsatisfied with my experience at the Pandora store in Altamonte Springs, Fl. I made a social media complaint and the post was soon deleted. I will be making another post public and tagging all of my social media friends.

    48 weeks, 1 day and 6 hours
    Anonymous

    Idiots can't read lol :)))))

    Thread
    48 weeks, 3 days and 8 hours
    Anonymous

    This is pandora RADIO

    48 weeks, 3 days and 8 hours
    Anonymous

    This website is Pandora Radio

    Thread
    48 weeks, 3 days and 8 hours
    Anonymous

    This is pandora Radio not Jewelry

    Thread
    48 weeks, 3 days and 8 hours
    Anonymous

    Bayridge Brooklyn store manager and district manager Nancy are the most arrogant unprofessional people pandora could've ever hired! Iam outraged at how they speak to their staff cursing in front of customers! Disgusting and should be replaced!

    50 weeks, 4 days and 23 hours
    Anonymous

    How do none of you realize that this is for Pandora Radio, not Pandora Jewelry

    51 weeks, 4 days and 9 hours
    Anonymous

    Please have someone contact me concerning a matter that I have tried in good faith to solve dating back to 11/30

    My experience has been a total nightmare

    1 year, 3 weeks and 6 days
    Anonymous

    Jon

    I have such long and crappy story but they ruined mine and my women Xmas and to late do anything g about it.. I imagine no sense going through whole story but never been so dissatisfied ever .. Like I said pandora wont respnd to these messages probaly anyways and dont care.. Long as they have great Xmas .. Good luck everyone. Me and my women getting out pandora game we been in years.. To much money spent there be treated way I was

    1 year, 3 weeks and 6 days
    Anonymous

    Maebe

    Not satisfied with your refund of funds when you don't receive your items order. Money was taken out on Nov. 10, and now it's Dec 5, and refunds is still supposed to take 3 more business days. What a JOKE....

    1 year, 6 weeks and 3 days
    Anonymous

    I'm so disappointed in this company!!

    Thread
    1 year, 8 weeks and 2 days
    Anonymous

    Call the bank where UR credit card is!

    Thread
    1 year, 11 weeks and 6 days
    Anonymous

    ananymous

    Pandora won't even help me reset my password. No one human to talk to. I am canceling yu fom my credit card

    1 year, 31 weeks and 1 day
    Anonymous

    Cheryl Balunas

    You take money from my card for service I don't recieve. Your support stinks; - I cannot email doesn't except my email. I want to cancel my account - you are stealing money from me every month. If this isn't resolved I will file a complaint with the Better Business Bureau and my State Attorney General's Office,

    1 year, 31 weeks and 1 day
    Anonymous

    These people took my money off my card . Now I have to wait a whole months or 2 probably longer just to get freaking $51 back on my card. Their attitudes were very nasty in regards to my money . I had to end up filling a Dispute hopefully I get to see my money by the end of April. I will never try & order from them again nor would i suggest anyone to order from them .

    1 year, 46 weeks and 4 hours
    Anonymous

    AC

    We went to the pandora store located in Woodbridge va (Potomac mills mall) absolutely terrible terrible customer service you walk in the store no one acknowledged us a few minutes pass by n we are standing waiting to be approached, nothing! Another customer walks in and is immediately asked if they needed help again we are still standing there waiting to be acknowledged. Finally one of the employees says I'll be with you soon and another 5 min go by when finally we are helped needless to say they were rude looking the other way etc. couldn't even tell you her name because she was not even wearing her name tag..we did NOT buy anything n will NOT be buying from This location in the future,terrible experience!!

    1 year, 50 weeks and 1 day
    Anonymous

    FELICIA SMITH

    i visit the Pandora store @835 N. Michigan Ave in Chicago when I walked into the store I spoke to everyone. I requested to upgrade the Sparkling Strand Bracelet, Clear CZ because not only that I lost my bracelet twice but it broke on December 16th and January 25th. I was advised that the bracelet has too many charms on it., I advised the rude customer service rep Joanna Johnson that they should have offer that information before I spent over $600.00 worth of charms on my bracelet that you can only put one or two charms on the bracelet. I ask several of times can I upgrade the bracelet to something a little more secure and several of times she repeated herself yes I understand but you can on;y get the one that you purchased. Not only it was an up sale but due to her rudeness she lost a customer. Than before she was in the process placing the charms on the new bracelet I advised her that I wanted the charms on the bracelet in a certain order the rep waked away.

    1 year, 51 weeks and 7 hours