- [ ] To who it may concern, My name is Saeed Tyler I had a terrible and very disappointing experience that I feel it necessary to contact someone in higher office. On December 24th,2018 at the Pandora store located in Queens Center Mall. I arrived at the store location at 6:25pm only to be told by a employee stand by the front door that the store was close as I was walking in. I proceeded to walk in because I was told at the information desk in the mall that all stores was to close at 7pm except Macy's and JCpenny which closed at 6pm. I walked in and stood on line. There was still 4 customers in the store being attended to some purchasing and other trying stuff on. The very next moment I'm being approached by female name Sophia who told me her title was store manager. She begins to tell me I have to leave the store they are close. I told the young lady that I was told by the information desk that all store will be open until 7pm to make purchases. and that I needed to purchase a gift for my mother who I have bought many other pandora charms rings and necklaces for in the pass for birthday holidays and many other occasions and I know exactly what I want. She goes on to tell me that she is going to call mall security and immediately I told her to do so because I felt so humiliated and felt I was being treated as I was doing something wrong which I know I wasn't. Especially when all I was doing was trying to get my mother a Christmas gift that she wanted a lot. So then I stepped off the line I was on and waited for the mall security to get to the location. Once he arrived he understood what I was saying and went to go talk to the lady who said she was the store manager. He immediately came back to me told me he couldn't help me and wanted to aware me that the store had contacted police. Which again I told them go right ahead and do so. Please just know through all this I never raised my voice not once or ever appeared as if I was putting any employee or customers in danger. By this time it was 6:45pm and the young lady who had told me her name was Sophia the store manager leaves as all the other employees was still there either attending to customers or cleaning up. At 6:50pm the police show up. I told police exactly what happen and they try to talk to someone and ask if I was able to make a purchases for the item that I knew I wanted. They told police officer I was unable to make the purchase at that time. At that point I was embarrassed humiliated and disappointed. I am writing this letter hopping it reaches someone who will be able to address this issue and make sure any future store hours are abide by especially during holiday season.
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