Jackie, I have been a Motorola user for over 30 years. My first cellphone was a Motorola bag phone. In general I have had good service with my phones. I bought a Motorola moto g4 and it has given me problems I have tried for over a year to get the problems resolved and to no avail. now the phone isn't working at all. I am still making payments on a phone I cant use. I believe that I got a defective phone when I bought it. I am very disappointed. was told that for $125. they would send me a new one. REALLY. I still have 2 moto g phones that are fine so I am sure it was defective from the beginning. Very disappointed.
You have the right under federal and state laws to get them to repair your phone or replace it underneath the federal warranty laws and state uniform commercial code that every state has adopted
Agree having exact same problem here and now!!!