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Anonymous
AISHA
1 year, 32 weeks and 2 days
I TOOK MY VEHICLE FOR GENERAL MAINTENANCE- I WAS QUOTED A PRICE FOR 3 SIMPLE THINGS AND TOLD THAT IT WOULD TAKE THREE DAYS- AS OF TODAY I SEE THAT NOTHING HAS BEEN DONE TO MY VEHICLE- NOW BEFORE I TOOK MY VEHICLE IN TO THIS SHOP MY CAR RAN PERFECTLY- I GAVE AMPLE TIME WITH OUT BOTHERING THE MECHANICS- I DID NOT RECEIVE ANY UPDATES ON MY VEHICLE BEING READY SO I JUST SHOWED UP TO CHECK ON IT- THE MECHANIC TOLD ME IT WAS READY TO BE PICKED UP SO I DROVE OFF THE LOT AND NOT EVEN AN HOUR LATER THE CHECK ENGINE LIGHT CAME ON AND IT BROKE DOWN ON THE SIDE OF THE ROAD- I CALLED THE MECHANIC TO ASK WHAT HE DID TO MY CAR AND DEMANDED THAT HE FIGURE IT OUT AND FIX IT SINCE HE WAS AT FAULT ( MY VEHICLE HAD NEVER BROKEN DOWN BEFORE) HE MADE OUT LIKE HE DIDN'T KNOW IN AN ARROGANT WAY- AFTER A BRIEF DISAGREEMENT HE SUGGESTED A TOW BACK TO THE SHOP FREE OF CHARGE- THEY PICKED MY CAR UP THIS MORNING AND SO CALLED FIXED THE PROBLEM ONLY FOR ME TO PICK IT BACK UP THIS EVENING WITH A CHECK ENGINE LIGHT STILL ON- WAS TOLD THAT IT WAS THE SENSOR BUT FOR ADDITIONAL MONEY THEY COULD FIX IT. NOW MIND YOU MY CAR DID NOT HAVE A CHECK ENGINE LIGHT ON AT ALL BEFORE. THIS LOCATION IS THE UNPROFESSIONAL AND JANKY AND I DO NOT RECOMMEND THIS LOCATION TO ANYONE- I WILL BE FILING A COMPLAINT TO THE FTC AND THE BBB AS WELL AS THE ATTORNEY GENERAL'S OFFICE- YOU DO NOT TAKE PEOPLE'S MONEY FOR A SERVICE AND NOT DELIVER- THAT IS THEFT- EXCUSE THE WAY I AM TYPING AS I AM VERY UPSET- I HOPE THIS BUSINESS IS INVESTIGATED THOROUGHLY. BEWARE OF THE RICHLAND HILLS 2130 Langhorne Road, Lynchburg, VA 24501 LOCATION!Anonymous
Aisha P
1 year, 26 weeks and 1 day
EDIT: AS OF TODAY THEY VEHICLE HAD BEEN TAKEN TO THE DEALERSHIP TO HAVE THE WORK REDONE THAT SHOULD HAVE BEEN IN THE FIRST PLACE. WE HAVE HAD NOTHING BUT TROUBLE WITH OUR VEHICLE SINCE WE TOOK IT TO EXXON RICHLAND HILLS HERE IN LYNCHBURG VA. FOUND OUT THAT THE MECHANIC PUT OUR INTAKE MANIFOLD BACK COMPLETELY WRONG. WHEN HE DID THE OIL CHANGE HE LEFT ONE OF THE HOSES OFF. OIL HAD BEEN WASTED ALL OVER OUR ALTERNATOR. CURRENTLY HAVE A CASE GOING WITH THE ATTORNEY GENERAL BECAUSE THIS HAS BEEN NOTHING BUT A NIGHTMARE. YOU TAKE YOUR VEHICLE TO SOMEONE AND YOUR PAYING MONEY YOU WANT IT DONE RIGHT. WHAT HE THOUGHT WAS HE COULD MESS OUR VEHICLE UP AND WE WOULD KEEP COMING BACK TO HIM. I'M SUING FOR THAT MONEY BACK PLUS THE EXPENSES AFTER THE FACT. THE LEAST CORPORATE COULD HAVE DONE WAS RETURN MY CALL WHEN I DID LEAVE THEM A MESSAGE BACK IN JANUARY.Anonymous
AISHA
1 year, 32 weeks and 2 days
CORRECTION I GUES LANGHORNE RD IS HE MAIN LOCATION- I TOOK MY CAR TO Richland Hills Exxon - 7105 Timberlake Rd, Lynchburg, VA