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Anonymous
Travis Capehart
2 years, 49 weeks and 1 day
Unbelievable!!! 9pm on my way home from work traveling FM 20 just west of Red Rock Tx when a pack of hogs ran in front of my truck. I drive a 2015 GMC 2500HD 4x4 on Cooper 33's with wrap around Frontier replacements which did its job and took the hit. However they went underneath which at 65mph, put my front end in the air and I came down in the ditch on the other side of the 2 lane rural road. The palette of tile I had in the bed slid forward pushing my bed rail up against my back window. As I backed out of the ditch, a man came running across the road asking if I was okay. He saw the whole thing as he was about to turn onto FM 20 from Track Rd. I was not injured but my steering assembly and front end suspension was clearly damaged. My steering wheel was turned 90 degrees right, tire monitor, skid control and brake lights were all lit up on my display. I began to try and drive it home and realized I when I accelerated over 10-15 mph that my front end would shake and bounce so much that I assumed my rims were bent. Knowing I couldn't make it 20 miles home, I called a local mechanic that provides 24hr wrecker service and emergency services who's shop was 2 miles from me. The gentleman who's name is Dale, that witnessed the wreck, followed behind me with his flashers on to the mechanic shop. The mechanic put my truck on a lift and began to assess the damage to determine continued driver safety. He concluded my front tires and wheels had become a bit out of round from the tire impact. He noticed camber on my front tires and noted that the passenger side front tire now projects out further from my fender than my driver side tire does. He noticed slack in the wheel which he identified as tie rod ends and a clicking noise when turning which he noted to be CV Axle shaft. The continuous wheel squealing I now have, he diagnosed as bearings from force transfer through the hub upon tire impact. The strong front end shaking, enough to shake coffee from my cup and rattle everything ontop of my console into the floor he found to be in my control arm assembly. And the steering wheel out of position coupled with the excessive walking he labeled as alignment. After over an hour of driving it and being on the lift and making notes of damage, he finally looked wy me and said that my front end needed to be rebuilt, my driver's side tire and wheel needed replacing in which he suggested just doing all 4 at that point for even wear and I needed a new bed from the rail being smashed. I called my agent on Monday and he walked me through the claim process that I needed to file with Travelers. I set up my claim and an agent contacted me a few days later to set up a wrecker pick up and rental. 2 days later a Travelers estimator called me grin the Caliber Collision in Austin Texas and said that he didn't see any evidence of damage and the things I described to him were not happening..???? The fog light that got knocked out he said was from a vibrating screw that may have fallen out at some point and didn't know what to make of the dented bed because I couldn't prove it.. ??? I was absolutely leveled!! I've never heard of anything so ridiculous as this. I invested thousands of dollars into my truck customizing it with color match products and custom parts and it was in completely mint condition before my wreck and now has all kinds of things going on with it both asthetically or mechanically. If you have ever hit a pack of hogs a full speed, you know it's like hitting a brick wall and there's no vehicle that gets off free. The idea that I would for some reason, fabricate a fraudulent story for an insurance claim that I didn't want or need in the first place to cover the 3 or 4 thousand dollars worth of stuff that I just spent 10k building this year, is offensive. And I get to that place because any insurance man or mechanic in a state of the art shop couldn't possibly oversee what took my mechanic 2 hours to diagnose on a dirt road lift with a flashlight and a bar.. I'm assuming 2 things, 1 - they don't want to pay even though they draft from my account every month for years like clockwork and I've never filed a claim or 2 - they have zero experience which I find hard to believe. Either way my insurance company is unwilling to take care of my damaged vehicle because I can't prove the wreck with " hog blood or hog hair or pictures " If I had known the company I chose to trust and pay to take care of my business affairs would put my on trial to somehow prove me wrong, I would have bagged up all of the hog parts that were scattered across the road along with the 100ft long blood stains covering the asphalt that all of my family called about throughout the week as they passed it on their ways to and from work. Shame on you Britt Rose from Travelers Insurance in Austin Tx and I hope your superiors have the opportunity to read this and know how you are treating their clients.Anonymous
Please sir you have to have enough brains to know that the only way the insurance companies make billions of dollars every year is goodbye darling because at that method you guys sell yourself short. surely all of the complaints listed here are regular practices of making money!
2 years, 13 weeks and 4 days