• The Travelers Companies, Inc.

    Street Address
    485 Lexington Ave.
    Number of Employees
    30600
    Contact Name
    Jay Fishman
    Related Terms
    Traveler's Insurance
    Zip Code
    10017
    State
    NY
    Title
    Chairman and CEO
    City
    New York
    Anonymous

    DOHERTY

    Travelers Insurance is a reap-offf company, everything is so professional from customer service to insurance claims. All they prefer doing is to reap people off. I recently had a severe roof damage and the adjuster from travelers told me that my house is only 20 years old and those not need a roof replacement. He further stated that the only remedy is to repair it ongoing untill the house was 25 -30 years old. Wow..... could you imagine this nonsense from this caucasian adjuster. I really felt betrayed by travelers.On the other hand I sense racism played-in because even when 70% of my neighborhood had had one within 3months to 5years and my house is one of the oldest in the neighborhood; he felt it was necessary to give me what he considered suitable for me and my family. I have involve the joint commission for unfair trading and insurance companies commission.

    29 weeks, 1 day and 1 hour
    Anonymous

    concerned business owner

    Has anyone out there had a business claim with travelers, We are in the process of trying to get the funds for a rebuild due to a car crashing into our building, and it has been very stressful, all type of obstacles have come our way, including covid19. concerned business owner.

    30 weeks, 6 days and 14 hours
    Anonymous

    AlertDriver

    Travelers Insurance is not a good place to get your insurance. Each renewal, they keep raising your rates 10-25%. Then after a few years, you realize your rates have DOUBLED! What was a nice $1000/yr policy, is now over $2,200/yr, and that's during the Pandemic when our cars haven't moved, in 4 months! And that's with NO accidents and NO tickets!

    CEO and CFO are a bunch of thieves who should be in jail. All they do is steal peoples money and gain more profits and bonuses. STAY FAR AWAY FROM TRAVELERS INSURANCE. HORRIBLE COMPANY.

    Jay Fishman, Chairman and CEO, you're a thief.

    34 weeks, 5 days and 7 hours
    Anonymous

    T

    This is an absolute horrible company to work for and if you have your insurance here your down right ignorant!!! Mangers that has no clue what their doing, to say the traing you receive is piss poor would be like saying the titanic sank in bathtub after hitting an ice cube... Corporate doesn't care about its employees and if you've delt with them on the 15% discount during covid19 you know they dont give a **** about their clients... Unless the CEO gets his/her head out of their **** this will be yet another major corporation to fail...

    38 weeks, 5 days and 23 hours
    Anonymous

    Maria

    The worst company ! I had a loss on my home and the adjuster keeps giving me the wrong amount. I have never had a claim before , but now that I do, Travelers Insurance Company has given me the run round!

    40 weeks, 1 day and 1 hour
    Anonymous

    lisa

    bad company do not get they increased my car insurance 300 more and I had no accidents or incidents and also put my house insurance up 300 more

    40 weeks, 1 day and 6 hours
    Anonymous

    Cathy

    I'm disappointed that Traveler's insurance sent adjusters during a pandemic from a state that is under shelter-in-place orders, to my state to inspect our roof for damage. There are so many better options available to them, such as utilizing a local adjuster or inspector, utilizing virtual technology to inspect, utilizing our photos, utilizing photos from a third party, or simply waiting. Instead they sent people from a hotspot state to participate in unnecessary travel, putting them in harms way along with anyone they came in contact with. This is unacceptable and completely unnecessary.

    41 weeks, 1 day and 20 hours
    Anonymous

    FATHER

    yeah....all insurance company's are the same.....they want their money to help those in need....but when it comes down to it ....they refuse to help you, making up all kinds of excuses not to pay or help.....shame on these corporate company's....

    44 weeks, 2 days and 3 hours
    Anonymous

    Donna Wilson

    I am so disappointed with this company as well. We sold our home in Jan of 2020 and we are due a refund for our homeowners insurance. To date February 28, we have not received this insurance. We are told the check is in the mail only to call back and get an excuse of "of the request was sent to the wrong department" we will rush another check. NO CHECK AS OF YET! Should I hold my breath? We currently carry them with our car insurance but will be cancelling.

    48 weeks, 5 days and 3 hours
    Anonymous

    JP

    I have used Travelers Insurance for a number of years to cover my home, auto and also have an Umbrella policy with them. In December of 2019 our son, while driving my wife's car, was involved in a accident in Austin, Texas. A young (distracted) driver ran a red light and struck our car. The damage was about $5000. The other driver ( the daughter of the owner) gave a statement to the police office ( recorded on his body camera which we provided to Travelers ) indicating that she admiteed running the red light and causing the accident. She was given a ticket by the policeman. There were no other witnesses. The insurance she provided to the police turned out to be inaccurate. Once we found her correct insurance we filed a claim through Travelers, but they denied responsibility for the accident. The case dragged on for one year plus and went to arbitration. Travelers had a year to prepare but dropped the ball at arbitration. They said they mailed a copy of the police body camera footage to the other insurance company but they never followed up and the other insurance company claimed they never received it. The arbitration panel claimed ( incredibly ) that the audio was inaudible, though we could hear the defendant admit she caused the accident. Because the other insurance company ( fly by night and disreputable company ) denied the claim, and because the only other evidence beside the police ticket was the police body camera footage, the arbitrators ruled against us and refused to enforce the claim against the other insurance company. This resulted in our having to pay $1000 plus expenses for our share of the accident under out policy. This was a very straightforward accident with plenty of evidence to prove the other party at fault. Travelers bungled the case resulting in my having to pay the deductible. In addition their claims representative was terrible at providing updates and information during the 13 months this case draged on. I would not use Travelers Insurance in the future.

    50 weeks, 6 days and 20 hours
    Anonymous

    It's not fair company. They admitted they took my account number wrong 2 times in different months now they want 364 for 2 months they screwed up.

    1 year, 4 weeks and 5 days
    Anonymous

    Disability 4 U, Inc.

    I had an excellent business relationship with Travelers for about 7 years. In July of 2019, I requested a cancellation of my E & O Insurance that I had just paid for 2019-2010 coverage year. Four (4) months later, come November 22, 2019, I am still waiting for my refund. f My agent with B.F. Saul has been very cooperative and even she has not been able to get Travelers to issue the check to date.

    Isn't there a commissioner of insurance for the State of Maryland that I can contact about this situation?

    1 year, 12 weeks and 4 days
    Anonymous

    UPSET AND GRIEVING..

    horrible company to talk to..My son who was a customer passed away in feb. 2019 my other son contacted travelers immediately, told them, and tried to cancel his insurance, as the car he leased and insured was turned in..He has NO ESTATE, not a dime..they continue to send bills, late charges, and more addressed to my address, his mom..I AM DEEP in grief and dont need this extra harrassment..i AM not responsible for his bills any way, but he was ALL PAID UP..HE DID NOT OWE THEM ANYTHING, but they kept bill ing him, after he passed away, and after we tried to cancel..i dont need this stress, and want it stopped , mr. jay fishman..my sons name it todd crawford..look it up and get this settled..how insensitive can this rotten company be..they are the worst, and i would never recommend them, even if they gave free months..they are the worst in the business, an the only company that gave me this kind of grief..stop harrassing me.. todds mom

    1 year, 27 weeks and 4 days
    Anonymous

    Paul Joseph Posti, Jr.

    Sorry fdor the delay ...No they did not. It appears that each one of us who buys insurance is expendable and does not mean anything as there is always another sucker they can sell to.

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    1 year, 28 weeks and 3 days
    Anonymous

    280 days ago:::::: I guess not!

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    1 year, 29 weeks and 3 days
    Anonymous

    If you really believe that this is corporate I suggest you take another look. This is the corporate put off office. This is the team that denies everything. Corporate is absolutely not involved at this point.!

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    1 year, 29 weeks and 3 days
    Anonymous

    Please sir you have to have enough brains to know that the only way the insurance companies make billions of dollars every year is goodbye darling because at that method you guys sell yourself short. surely all of the complaints listed here are regular practices of making money!

    Thread
    1 year, 29 weeks and 3 days
    Anonymous

    Call your state capital they have insurance abuse.

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    1 year, 29 weeks and 3 days
    Anonymous

    Ms. Doe

    I am purposely calling for the CEO to get my message about the fraudulent handling of my case with American Water. I will try the number on Monday and see if I'm able to connect. Thank you for your time.

    Thread
    1 year, 29 weeks and 3 days
    Anonymous

    To all out their they don't pay house claims eAither for breaking etc they rip off and good for taking your money that why they live in million dollAr housed

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    1 year, 42 weeks and 1 hour
    Anonymous

    ron kent

    i got injured at work travelers is the wrkcomp carier. 6 months. still no payment to me. and i have surgereory in a week, 200 miles driving. they owe me over 10,000 in back tib. i got a reply from them last month. lmao

    1 year, 42 weeks and 6 hours
    Anonymous

    Stacey Joyce

    Why pay for Responsible Care auto plan to find out a comprehensive claim for a deer hitting my car is not forgiven and raises your auto insurance rate. Travelers has been a nightmare to deal with and now my auto policy is raised 17% from last years policy for the same coverage. Time to find a better company.

    1 year, 47 weeks and 5 days
    Anonymous

    Kenya Crockett

    I have been dealing with travelers for a year. This is the worst insurance company I've ever dealt with in my life. The customer service is horrible. The claim adjuster Cassidy haven't called me about the claim but will contact everyone else ie the rental car company and body shop. But will continuously send you emails. My car still isn't fixed and the rental has to be returned tomorrow. And I won't have anything to drive.I asked to speak with her direct supervisor who told me that she can email. I can either pay for the rental out of my pocket. I told him I was calling the corporate office he told me to call them. I haven't heard from anyone yet. And the car goes back tomorrow.

    1 year, 51 weeks and 5 days
    Anonymous

    Bad service travelers insurance

    2 years, 9 weeks and 2 days
    Anonymous

    Imattertoo

    This is the worst company every if you are black (African American) or a majority and live in Nevada "Beware" they will harass, Intimidate, belittle you yo know end. They will send you hostile emails and sit on your claim until they feel like moving. They will even go so far as to say you are not covered when you are. They have threaten and bullied me. They have me afraid I am not sure what they might do to me and my family.

    2 years, 9 weeks and 3 days